Bravofly Overview
Bravofly has a 1.3-star rating, derived from feedback provided by 808 customers. In the Travel Agencies category, it secures the 14th position out of 494 companies.
Rating
Contact Information
Website
www.bravofly.com
Phone
+4 685 250 3807
Vicolo de’ Calvi 2,, Chiasso, Ticino, 6830, Switzerland
Bravofly Reviews
Muhammad
I need change last name on my ticket
I have problem my name my name MUHAMMAD SHAKEEL but write there only MUHAMMAD shake please I want my full name MUHAMMAD Singh
Michael
Compensation claim fees by AirHelp
Booking ref air Canada QP7ITJ. My flight was cancelled, I received an email from Bravofly for compensation and clicked a link to airhelp to log my claim. After submitting I get the terms and conditions to say that AirHelp charge 35% and 15% legal costs deducted from my claim!!! I was never told this before clicking. This is robbery from your customers. Considering I have had a sh1t service, delayed, missing holiday connections, incurred onward travel costs and my bags never arrived, this is poor and not in keeping with Under EU Regulation (EC) No. 261/2004. Preying on the vulnerable. Please call me to discuss. Michael
Thais
Request for refund from airline
Original review Jul 26, 2023
Last year in September/22, I bought 2 flexible flights via BravoFly website so my parents could visit me from Brazil to Australia. More than 24 hours prior to departure, I requested for change of the bookings as my parents did not receive the Australian visa on time. Unfortunately my request was ignored by Bravo Fly, with allegation that they could not contact me to confirm the change (which is not true as I don't have any record of anyone trying to contact me in the date mentioned). Anyway, moving forward, and after a lot of frustrating conversation with Bravo Fly customer service giving me incorrect information, I decided to contact the Airline straight (Emirates). Bravo Fly told me that I lost my return flights due to no show which according to Emirates was incorrect information. Emirates told me that as I didn't use the flights I was entitled for the refund for the return tickets, however this refund to be requested by Bravo Fly. I tried several times to contact Bravo Fly but they still tell me incorrect information. They keep referring me to the airline and telling me that Emirates needs to refund the flights to me as I am no longer Bravo Fly customer. Now for some reason they are not even responding my calls. Emirates told me they cannot refund the flight straight to me as Bravo Fly bought the flights using a travel agency called 'viaggiare now' in Italy. The purchaser needs to request the refund, which makes sense to me. Emirates confirmed they can process the refund under Bravo Fly request. Bravo Fly just keep ignoring my requests thus I am about to lose AUD 9,000.00 due to incompetence of this company. All Bravo Fly has to do is giving Emirates a call, request the refund and make a customer happy. Bravo Fly doesn't have any interest in helping a customer. Customer service is inexistent.
Mohammed
Reaet my email
Keep trying to reset my password, got message that you send email, that not happened at all. For hours Im trying to login to my account to book an holiday with you. However, I havent received any reset email from you!
Nebil
Reservations
because of you am going to buy another ticket they couldn't find me in the system and lost my appointment in Istanbul
Jelena
Provjera leta
Kupio ssam kumjetnost za Proliven jaz Frangfurta am glavni strekmezamalonakvrdudkaom platio moj jAD 231203****
Rayen
No help
I had an issue and had no protection or help from them!! I wish that have less than one star! Horrible
Petr
I need help with the booking. Need to SPEAK to someone! PLEASE!
have problems with the booking while on travel and no way to contact bravofly. Tried to call always busy. multiple chats are not responding
Anonim
Cancelling flight
No booking reference number that why I made cancellation You blocked the communication call E mail text message so ilost
Anonim
Refund
בטעות הזמנו טיסה עם 2 מזוודות 23 ק"ג ולא היינו צריכים את זה כי היו לנו 2 טרולי קטנים. ניסינו פעמים רבות לבטל את הכבודה בהזמנה אך לא הצלחנו. אנחנו גם מנסים להתקשר אליך בטלפון אבל לא היה מענה. שילמנו 200$ עבור מטען שלא היה לנו.
Kalyan
Its just another scam run by lastminut.com scamsters
Didn't realize they are part of the lastminute.com scam till quite late unfortunately. *** list the tickets a few dollars less than the rest everywhere they can and keep shifting buttons and options on the booking screens to trick you to pay for more useless add-ons. Steer clear or be very careful before clicking anything. They stole $75 from me. Completely unhelpful customer support and refund took 1+ month to arrive after sending notices via the credit card company. Then had to further hassle them to return money instead of "airline credit " !! They are not based in USA, so good luck enforcing US laws like full refund for bookings cancelled under 24 hrs !!
DrKunal
Card Was Charged Ticket Not Issuied
Original review May 30, 2023
I was booking the flight for 9 passengers from Baltimore Washington International to Orlando International for Sat 10 Jun 2023, My account was charged however the popup said We're sorry! The bank did not authorize the transaction. Please try again using another payment method. Both the numbers are useless constantly busy: +4 68* *** **** +44 161 8** **82 Need the tickets or a prompt refund for the entire amount charged.
Mildred
I Want to get a full refund from a canceled booking ID 23911****?
My call to Bravofly 's customer service based in Manchester didn't go through -- long pause and no ringing. I contacted the other number and all I got was a consistent drop call each time. These unsuccessful call results give me the impression that Bravofly doesn't want to be contacted or disturbed.
AVRAHAM
Refund. booking id : 209997****
Hello, The flight tickets I bought were FLY FLEX, according to receipt number FXP-269030. The airline gave me a LIGHT TICKET. That's why I had to pay 50 EUR for a suitcase, instead of flying with a trolley, and also pay 24 EUR for 2 round-trip seats. A total of EUR 74 extra. Please refund me the difference I paid in the amount of EUR 74.
Ahmad
Refund issues
Hello there, I cancelled my trip on February 3rd, consequently, I received an email confirmed my cancellation and mentioned that the refund is being processed and will be deposited in my bank account within 5-7 working days. Sadly, so far I have not got my refund, so please I do urge you to check out my case and let me the updates, thanks in advance. Regards, Ahmad Rifat Naser