Brake Masters Overview
Brake Masters has a 1.6-star rating, derived from feedback provided by 93 customers. In the Service Centers and Repairs category, it secures the 58th position out of 1094 companies.
Rating
Contact Information
Website
www.brakemasters.com
Phone
(800) 888-5545
6179 E. BROADWAY BLVD, Tucson, Arizona, 85711, USA
Brake Masters Reviews
Sonia
Customer complaint
I visited your store in El Paso Texas this morning ( may 20, 2023 @ 7:30am) the address of the store is 12204 Eastlake El Paso Texas 79928. I went in for a simple oil change and was greeted by an extremely rude employee by the name of Robert Cantù, whom is an assistant manager. I was about to explain to him about a past oil change that I did, at another Brake Masters, and was abruptly interrupted by Mr Cantu by stating, ok so whats your question then? I felt as though I was being rushed and that my service there was not appreciated. I was then able to continue on with my question, but I knew that I had made a mistake for going to that location. My first instinct was to leave. But I decided to stay, due to the fact that I had just gotten out of work and I was to exhausted to drive around finding another place. All in all, my oil change was done. Not once did I feel welcomed. Yet other customers were being treated fairly compared to the way I was treated. This coming from an assistant manager is uncalled for. I will certainly not ever go back to that shop plus I will not ever recommend anyone to go there. Horrible, horrible customer service. I always thought that the customer came first. I surely wasnt. Thank you for your time
Hanan
Service stinks
Negative twice once with water pump service no one ever called me back and now with brakes no one called me back just shows how important customer service is to your company after customer pays they you mean nothing
Hanan
Bad service twice one with water pump and now with brakes should have learned the first time
Negative twice had issues when I did water pump no one called me back now with brakes no one called me back never again
Hanan
Second time having issue with this particular store
Last time I put a new water pump they never explained that my belts were wore and the belt broke while I was traveling this time I put brakes and they didnt offer to flush now my brake pedal goes down and now they say it will cost more and I cant keep taking time off work they should have done it while I was there
Damiya
Transfer my brake service lifetime brakes to another car
Updated by user May 10, 2023
Horrible customer service not courteous not considerate and did nothing about my issue and I spent over $800 with this company
Original review Apr 10, 2023
Bought lifetime breaks car got totaled and I got another car and they wouldn't let me switch my lifetime warranty over to my new car horrible and I mean horrible service
Kelly
Poor Quality and Expensive
My engine light came on, so I took the car into my local Brake Masters located at 851 E Thousand Oaks Blvd., California. The technician told me I needed a new mass air flow sensor. The charge would be almost $400. I agreed and paid to have the car fixed. Just 2 days later, the same light came back on. I called, and the technician told me it was a quick calibration. I returned the car only to be told by the manager that they could not calibrate my sensor and I needed to take it to the Nissan dealership. I then had to pay the dealership $300 a new sensor since the one sold by Brake Masters was an after-market part and it wasn't working properly. Brake Masters was $100 more than the dealership.
Cinderella
Pissed customer
Updated by user Sep 12, 2022
I need my car done today by the time they close they’ve had it for too long and they’re playing around when they got paid in full I need the management of corporate to get a hold of me as soon as possible to resolve this matter
Original review Sep 12, 2022
Hello I would like somebody from corporate to reach out to me as soon as possible I have my vehicle at Brake Masters in Kingman Arizona store number 175 I believe yes long story cannot put it all in writing in this little box that you gave to me to do it Ive got pictures paperwork very unhappy customer Motor work that was supposed to be done a month and a week ago on a 39 hour job Ill give you that much because it supposed to be 26 hours it took three weeks five different attempts to pick up the vehicle drive out to the road to go right back because your so-called manager had test drove the vehicle and said it wasnt ready to find out that it was still oil leaks no AC no Freon A bunch of among other things reached out back to Brake MasterS his bring it back took it back second day get a phone call another two $3000 damage job that I am believe its their mistake and still charged Im not very happy with the service two months theyve had my vehicle and they still cant get it right to Thea now my engine is all apart again my motor and theyre telling me its gonna take at the end of the week because they put them in the back burner Ive already paid $9000 for me to be on the back burner I am cant express enough how *** service Im receiving from your employees and the sad part is the person that actually referred me to you guys is been a loyal customer to you for 15 years you think I would not looking for special treatment but doing it right and completed the job but yet theyre still charging more and more I would like to be reimbursed in some kind of way for all of this inconvenience due to your employees please call me at 928-530-**** my name is Cinderella *** The motor was replaced and I know I have a warranty on it and the warranty is already over and my car is still at the shop didnt show me no paperwork for anything about whats the mileage on a new motor that women or anything like that I am very unhappy with the customer service
Benny
Very unprofessional
Went in for oil change. Got there when they opened the door, he never welcomed me in. When I went in, waited around 2-3 minutes, and he said, ( Well) told him I needed an oil change, and he asked me what oil I wanted. I asked him what do you recommend, it has around 100 thousand miles. He rolled his eyes at me and said, it's on the chart behind me. I will never go there again. I would rather go to Jiffy lube and pay double.
Jose
Unhappy about a diognostic on my vehicle
I brought car for a regular brake repair, now my vehicle has no emergency brake, and they sent me home with no emergency brake
Eric
Bad service left my car broken
Original review Jun 16, 2021
Our team members take P.R.I.D.E. in their work Personal Responsibility in their work Personal Responsibility In Delivering Excellence, and we're confident you'll notice when you visit one of the hour locations. An Honest Brake Since 1983. History and pride are not valid when you provide an authentic experience if you don't lie, conceal inspection information, and charge more money. In my experience, Brake Masters charged me worth $992.29; according to them, it cost less than the dealership, which is not valid. This is a sign of a red flag. I ask them to install my car's rear drum, shoe brakes, and brake pads. I waited a couple of hours and finally, it's finished. I got my keys off for a spin and saw how the condition of my car was for a few days. Then, I've started to notice a high pitch noise coming out of my car each time I've taken a turn and used the brakes, so this seems off, so I went back to Brake Masters to do a brake inspection. As a result, the manager told me there's nothing wrong with the brakes, and it seems fine, but they didn't find anything wrong. This is part of another red flag for concealing the brake inspection information. I hear a high pitch noise coming from the car. Isn't it quite odd for a brake inspection. According to the dealership who did the brake inspection and found results and that is rear drum brakes found right rear drum brake adjusted too tight, back adjuster and test drove found noise return, removed the rear, and found the right bottom wheel adjuster not backing off, recommended replace left, and fitting rear brake shoe adjusters and hub nuts and evaluate the system as for Brake Master, another red flag for a failure for safety issue. From what I see, I am being charged for more money since I've paid $992.29. Let's go back to the word Trust is never to lie or conceal information from your customers; it gives you an honest break. How about dishonesty for the service you cause, delivering excellence? How about lousy service and insulting your customers being unprofessional. I remember one of the mechanics from the window I saw. He laughed sarcastically that it seems he won't fix the issue with my car and will make it worse instead. For the manager, he's not helpful and unprofessional and, from his face, is showing lies, deceit, distrust, and dishonesty. The way I see it, they will make it worse, so I keep coming back for more repairs, and they charge me more money as in pay per visit. The cause of my workdays to be canceled since it cost me more money, car service repairs for all the lousy service repairs the way I see it I don't recommend coming to this place. The way I see it there is no peace of mind, terrible service, unprofessional, and expensive cost. If you want a customer to gain back your trust, please don't lie and need a service recallthe result of a loss to one of your long-time loyal customers.
Joe
Phone call
I've been a Brake Masters customer for over 10 years I've never been disappointed but they've been hiring these new people that have no idea what they're doing I called this morning and asked him about some work to be done to my car I'll call you back in 10 minutes Joe never got a call back I called back at 4:30 the guy answer the phone sounds just like the guy I talk to you in the morning and I said hey you never called me back what's up who's this what's up wasn't me yeah pass the buck this is why you get bad reviews customer's always right now what
Anonim
Bad service
rude to customers, change policy anytime.
Anonim
Scammers!!
Do$1500 worth of work. They put 10 quarts of oil in truck. Valvoline down the street drained out over 3 quarts. They also did not rotate the tires but did charge for it. Skip this place they are what is wrong with society. And the scammers Manager, Bo, said what you want me to do talk to you all day about it. Get over it. I am far from being over it, Bo! I will give you company $1500 worth of bad reviews and then some! Why? Because no one else needs to get scammed!!
Justin
Service related issues
I went in at 4pm for a radiator flush and was told no due to time constraints
Anonim
Oil change broke my oil pan
A simple oil change turned into a 800.00 replace oil pan after one day noticed a oil leak they said I need a new oil pan because new worker stripped the oil plug then called and said it will cost 800.00 to replace do not go to Brake Masters you will be ripped off