Braintree Overview
Braintree has a 1.6-star rating, derived from feedback provided by 19 customers. In the Cash Services category, it secures the 63th position out of 165 companies.
Rating
Contact Information
Website
www.braintreepayments.com
Phone
(877) 434-2894
222 Merchandise Mart Plaza, Ste 800, Chicago, Illinois, 60654, United States
Braintree Reviews
Lynnette
Charge backs again.
We have had 1 customer charge back this account 2 times. The 1st time we sent in our evidence that this was not fraud and you returned our money to us. Now the same customer pre- arbitration the same one that was done in June. We were not notified from you that this was going to happen again. You let him have his money back and we cannot put in a claim against him again because it says expired. We would like to be able to put this back pre- arbitration again as this was not fraud. This gentleman ordered product, we sent him the product in March 2023 and now he is the one being the thief not us. We would like to get owe money due back to us. Please give us the chance to dispute the 2nd chargeback. Please call 303-366-**** x 1001 or email Lynnette@***.com or James@***.com(president).
Stephen
I have a fraud problem and these *** don’t answer their phone ever
Youre not worth a spit off my shoe. blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah.
Julie
They stopped phone support
Braintree has been fabulous to use as a payment processor for our websites for years. I even met them at a developer conference in San Francisco when they were first starting. The API was easy to use and integrate with our website and our own in house code. Unfortunately, they decided to cease phone support and all you can do is fill out a form to submit and hope someone replies. Why can't they at least have a chat. They have always been extremely responsive and helpful all these years. I'm very disappointed we can't get through to them now. I will check out stripe or authorize.net or any other processors to see if they still take phone calls.
Francisco
No one answerd, no customer service
after the sale and after they help me to make the contract never reply. Phone number never works only emails and they do not reply my emails. Nick harris I am trying to contact you for the last 3 or 4 weeks and no reply. I have been charge back and there is no support to help me. phone number 302-356-**** no one answered and never reply my messages. Is terrible service.
Leilani
Frozen account how many times do I have to do this ***
My account is Frozen I've been trying to get on it for 2 days you guys didn't let me know why it wouldn't let me transfer or send any money until today on the weekend I feel like you guys are just as much responsible as I am if not more I need to take the time to review my identification to provide me instead of sending me these wack *** reviews every 10 minutes just do your real job and unfreeze my account
Leilani
Venmo account frozen
My account is Frozen do to lack of identification i have been trying to transfer or send money to my friend's account but it was not allowing me and also not telling me why my account was frozen only up to about an hour ago when it finally said it was frozen because I needed to send proof of identification and now it's the weekend which is when you guys chose to let me know this information and I feel like you guys are just as much responsible as I am and should take 5 minutes to look I might identification to verify it's me thank you
Petru
Production account and support team sales
I tried many times to open a production account and contact the sales team but without success I did not receive any support or I was not even contacted and I can not contact any of the phone numbers I found!!!
Anonim
We did not recieve our money has been months,
My son never recieved his money from shoe sells.we turned it over to attorney generals office which you refused to respond to their letters.will not answer phone calls or emails
Judi
To update our checking account number
We are in the process of closing out our old checking account due to hackers. I have opened a new checking account for our deposits with Braintree. Since SORD KY LLC is owned by SORD AUSTRALIA/ Fortitude North, I am uncertain if Australia needs to handle this or if I can. Please advise. Neto/Maropost emailed me and said I would need to go through you since you handle the deposits.
SUSAN
Scammed
I'm Waiting on a reply? The person used your company to scam me through venmo $200. The only contact information I have is the phone number to Braintree.
Anonim
My son never received his money from a sale
Money from sake was never received and was just blown off about no one ever tried to resolve this issue
Anonim
Did not recueve money
I have not got any response from Braintree,my son was never got paid the money from a shoe sale.So we have filed a complaint with attorney generals office Braintree keeps putting us off totally ignoring us.
Michael
Need to setup an ecommerce account
Updated by user Mar 31, 2022
A month has passed and still no contact from Braintree. I have given up on this product.Terrible
Updated by user Mar 02, 2022
Not a word other than an email to say that the complaint was registered
Original review Mar 01, 2022
Hello, I have made several attempts via phone and email for to contact your sales team without success. The is one number on the website but it can't be reached if you are outside the US or Canada. I am extremely frustrated that I can't reach anyone. Regards,
Om
Add payment sources
Never there is someone to help. I am looking other source where I can get help when I need. I dont think this PayPal a good customer service
Anonim
Have not got money transfered to my paypal
Sold product on my homepage but newer got money deposited to my PayPal account! This is stupid that i have to write 100 symbols when i dont have 100 symbols to write
Anonim
Get rid of the ads on your website
I am disgusted you have ads on your website if I just filled it out so would others after filling it out realising that its an ad