bradford-white Reviews
Heating, Cooling and Air Conditioning

Bradford White

2.6/5 - based on 41 reviews

Bradford White Overview

Bradford White has a 2.6-star rating, derived from feedback provided by 41 customers. In the Heating, Cooling and Air Conditioning category, it secures the 14th position out of 200 companies.


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Contact Information


(800) 523-2931

725 Talamore Drive, Ambler, Pennsylvania, 19002, United States

Contact Bradford White Customer Service

Bradford White Reviews


New water heater won’t stay lit

Install water heater this week it wont stay lit it lights and heats water but goes out after use cant seem to get in touch with customer service


My water heater stopped working. This my second call to your line.

No one will call you back from their customer service number. Thats a waste of my time. Bradford White Appliances arent worth you hard earned money.


I’m Pissed!

Been getting a C2 or CE code for months now. Called Bradford and this is what I got. 1) first female was rude, raised her voice at me. When I asked for her name she transfer me basically hung up on me! 2) 2nd female names sara. Gave an attitude as I explained. Also No return call when told I would be contacted same day and still waiting 2nd day!


Technical support

Copper relief valve outside the house leaking hot water. Is this something simple that I can resolve without repairman checking the water heater?



I was the Plumber involved in changing out Geo-Spring that was still under warranty to the Bradford White equivalent. All went smoothly!


Water heater shut down

Flammable vapor code shut down my water heater. Plumber told me to call the manufacturer. Called but was told business hours had just closed. Left my number and in 5 minutes a guy called back and told me how to fix it. Excellent service. Thank you. At this age I don't need any more cold showers.


Hot water tank problems

Had a problem with the Bradford white natural gas hot water tank not firing call technical support they referred me to put a thermal pile on. After the new thermopile was installed its still did not fire call technical support again told me I had a bad gas valve installed a new gas valve its still did not fireCall technical support again they told me I got a bad gas valve brand new out-of-the-box took it back to the dealer they gave me a new gas valve and thermal pile installed them both the unit steel did not fire call Beck Bradford white gave me a part number for a new burner Ive been waiting over a week for a new burner.


Warrantee information

Try to contact the company to find out about some warranty information about how old he heated that is just failed. However no one has contacted me please take some time and give me a call to discuss matter shortly. My number is 912-659-**** thank you have a good night


2nd thermo coupler has gone bad

This is the second thermo coupler to go bad, when the tank was BRAND NEW the thermo coupler was bad and had to be replaced. Now 2 years later this has gone bad again !!!! In checking with several plumbers I check with told me this is a VERY common failure with this brand. The last replacement part from this company WAS BAD right out of the box.


Disconnected wires

The wires on the water heater became disconnected. i attempted to reconnecting them but it still wont ignite. Please assist.


Everything is fine

Products delivered in a timely manner , no issues, rep was very helpful, right product , will order from company if need be


Water heater leaking.

Leaking hot water heaterkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkKkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk


I'm pleased with my last tech support phone call.

No complaints just want let it be know that I called tech support and I was very impressed with how quickly my call got through to tech support and it was a very positive and enjoyable experience and got all my questions answered and my issue resolved.Thank you very much for the quick and informative support.


Help with pilot light blowing out

Just looking for help from the company. I have 2 BW hot water heaters in tandem. One blows out constantly. Ignition is like a small explosion.



Nothing has happened. I have never heard of BW and its lowboy was installed in the condo we bought in 2019. Have there been any complaints or warranty issues involved the discharge of black material into the water system? I must clean the aerators in our faucets and showerheads, and from the rim high under the toilet bowl. It does not appear to be moso


House flooded

Rusted Thru and leaked all over was only 5 years old In our gated community 4 or 5 water heaters all rusted and only 5 years old

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