Bowen Cooling

Bowen Cooling Should Focus More on Service

We called to have someone come look at our condenser fan motor, as it was seized up. Our appointment was for between 10am and 12pm. At 11am, we called for an update, and were told they were running behind, we were next in line, and they would be there shortly. They weren't. They showed up at 1:30pm. I called the company and spoke with the Service Supervisor. He was rude from the moment we were connected on the phone. He had a bad attitude, and lied about what he said during the first phone call, saying all he said was they were very late. He claimed we were never told that we were next, or that they would be there shortly. I myself never raised my voice or used foul language. I simply asked why they were so late without even a courtesy call, and I stated that I felt this was poor customer service. The "supervisor" then got belligerent, kept repeating that I needed to just "accept it" and then had the nerve to hang up on me. I called back and asked for his manager. I was told the next higher up would be his boss, the owner of the company. I told them exactly what happened, and was told that the owner would speak with the supervisor after he got out of his "conference call" and would call me back. Not only did they not return my call, but they called the technician who was doing my repair, and I don't know what they said, but he was rude after that phone call, as well. I will never use this company again. They may have a good price, but they need a hard lesson in how to treat a paying customer.