Boost Mobile Overview
Boost Mobile has a 1.8-star rating, derived from feedback provided by 2200 customers. In the Telecommunications category, it secures the 19th position out of 1158 companies.
Rating
Contact Information
Website
www.boostmobile.com
Phone
(866) 402-7366
6591 Irvine Center Dr, Ste 100, Irvine, California, 92618, United States
Boost Mobile Reviews
Aaniya
Can't access data while visiting here in the U.S?
Got disconnected before the call even connected. Didnt even get through to customer service for my issue.
Cliff
Resolved: Problems with customer service since day 1
Updated by user Aug 31, 2023
Company resolved the issue.
Original review Aug 01, 2023
First off bought sim card online paid for first month of service with transfer of old number for some odd reason would not transfer old number had to cancel sim card which then I was charged 54.00 to activate new sim card. As of 8/1 paid bill through boost one app got text saying I had paid 1676.00. I called customer service only to be told to call back in couple of hours which is bs.I have spoke with customer service atleast 30 times and this is my second month of service already thinking of changing service. Customer service is terrible
Carolyn
With my plain I was suppose to get an iPhone 14 but didn't get it
With my plan it out for that free iPhone 14 and it was a fake advertisement. I wouldnt suggest boost mobile in the customer service sucks because they were no help.
Shannon
Disgusting customer service
All I can say is these people don't give a s**it about how the foreign Customer service reps treat us. I've been hung on 4 times, lied to twice, had a rep say 'they were the manager after a 1 hour hold time and now after 3 days I still don't have a new SIM card and can't use my phone.they refuse to give me a tracking number for my SIM. Just awful service. I guess you get what you pay for, I knew it was too good to be true.
Pissed
Fraudulent Practices
Ive been with Boost for about 18 years or so. Ive never had an issue with them until now. They are no longer owned by Sprint or T-Mobile. Theyre now owned by Dish Wirelessa bunch of foreign liars and thieves. Ive always paid $60 for the unlimited plan. I switched to the family plan and added my son. He has the $50 unlimited plan, but I got a $20 discount on the 2nd plan. So my bill was $90/month. When they forced me to switch over to the new Boost One app, it took away the $20 discount, making my bill $110/month. I called several times and got fake ticket numbers. Every time I called back, I was always told either the ticket was closed or their was a ticket processing error. I asked them to remove my sons line. They told me they couldnt do it and that I couldnt change the plan while on the family plan. Then when I would catch them in a lie, they all of sudden cant hear me because I have a bad connection. After two billing cycles of B.S phone calls and lies, I finally reached a real customer service rep. She canceled my sons line. She explained how it would be disconnected after the billing cycle since it was already paid for. Now Im in the new billing cycle. She even gave me a $50 credit to go with the other two $10 credits I had already been given. It shows that my sons line is disconnected. So I shouldnt have to pay my $60 bill this month because I had $70 in credits. Not only did they use my $70 credit, they also took $40 from my bank account to pay the $110 bill I no longer have. Its safe to say Boost is now owned by greedy money hungry crooks, and I will be moving on to a better service provider.
Debbie
Mistreatment by Boost and nightmare of disruption to my work and life with no reason
Boost suspended my account for no reason. Refused to reactivate. Refused to give a valid reason. Gave as reason "we can suspend or cancel for any reason we want". Also gave as reason that I had been 'calling chatlines' which is not allowed. When I pointed out that I have never, ever under any circumstances called a chatline the reason went back to "we can cancel or suspend for any reason". Gave different stories and answers every time I called and got different people. Hung up on me several times when I wanted the issue escalated or transferred to a supervisor. Told me there are no supervisors to escalate to. Sent me 30 miles out of my way to a Boost location, assuring me they could help. Boost location told me "they just wanted you off the phone..we cant help". Refused to transfer my phone number to Verizon when I gave up on them reactivating my account or telling me why it was suspended (with a VALID reason). Refused to take off my auto-pay. Refused to tell me at what point, if I had not intervened about auto-pay, would have they stopped taking payments from my credit card since I obviously have no service. They continue to leave my account as 'suspended' and not 'cancelled' so they can still keep taking payments from auto-pay in spite of the fact I have no service.. this is no doubt why the refuse to take it off. I had to resort to blocking them from using auto pay at my credit card level. Refused to give me any details about where I can escalate a serios complaint. This is the worst 'company' I have ever dealt with in my life. What they are doing cant possibly be legal.
LATOSHA
Fraudulent access to my account
Confirmation #190**** for the 2 charges that boost took when paying on the boost one app on May 30. And my refund was supposed to be issued on the 13th of June 2023 according to the text messages I received from Boost, which was june1st & June 6th here are pictures PROVING I NEVER GOT REFUNDED
Farhan
Ebelia tak boleh guna
Balance e wallet dekat boost tak bertambah lepas claim e belia rm 200 dan x boleh digunakan.Saya mahu scan qr untuk membeli barangan tetapi baki ewallet saya tidak bertambah.Hal ini membuatkan saya tidak dapat transfer duit ke dalam qr kod tersebut.saya harap perkara ini dapat diselesaikan dengan segera.
Asher
Service changed for no reason, repeated lying by customer service.
Original review Jun 23, 2023
I had a mobile hotspot service with Boost, which gave me 50Gb a month for $50. At some point, Boost switched carriers, and made me get a new device. I had heard rumors about plan changes, so when I chatted with their rep, I made sure to get confirmation from them that my plan will not change. Of course, once I called to get the new device activated, I was told my plan is now 35Gb for $50. Since I had a confirmation number from my earlier chat, I was able to get them to honor that and stayed with my 50Gb plan. Fast-forward a year. I get an email from Boost telling me they're upgrading their website and new account control options will be available - I need to log in and update my credentials. I did so, and several days later (on or about May 28) got confirmation that I now have access to the new interface. I log in, and discover that my $50, 50Gb hotspot data-only plan is now a $50 PHONE plan, with 35Gb of data, and 12Gb available for hotspot usage. On June 1 I got an email saying I'd used up 10.2GB of hotspot data and was running out. I logged in to check usage, and the usage summary showed an obvious error: Even though the account clearly showed I only have 12GB of hotspot, I had somehow used 23GB out of 24 GB while at the same time using only 12GB out of my overall data... (see uploaded image) I called and spoke to someone. She was very understanding but told me she couldn't do anything on the account. However, she had contacted the higher-ups and was told this would be corrected within 24 hours, and that the limit on hotspot usage will be removed immediately (I was holding at 10.5Gb by then). She kept repeating the term "new Boost", which made me wonder what was going on, but I didn't pursue it.June 2, my connection stopped, and I got an email saying I was over the 12Gb. I called again, and spent 30 minutes talking to someone, who came back to tell me that she will be directing me to "Linkzone". Linkzone is the model name of my hotspot device. I raised that point but she was adamant that I needed to speak to "Linkzone". After getting nowhere with her, I demanded to speak to a supervisor. She put me on hold, and hung up on me. I called again. Spent more time with another rep, got nowhere with him, and asked to speak to a supervisor. After nearly 15 minutes of wait time for the supervisor, the rep told me that the supervisor couldn't access my account, and that I'd need to call again. This being on a Friday afternoon, and being Sabbath observant, I couldn't do until Sunday. June 4. I call again. Speak to a rep and immediately demand to speak to a supervisor. Wait time again. Finally got to someone who introduced herself as the supervisor. Went over the issue again, and finally was told that this needs to be handled by upper echelons and that I would be getting a response from them via my email on account. She couldn't be specific about the time-frame, but assured me it would be within a few days. It is now June 23. I have not gotten any response from them. I stopped my auto-pay on the account, and right now the account is suspended for no-pay and probably pending closing. Not that I mind, as I've switched to a different provider. I am still going to give them one more call to try and demand recompense. During these conversations, I kept asking what "new Boost" is, and kept getting conflicting and confusing replies. They tried to make it sound like they were switching the billing team, but it looks more like there was some under-the-table ownership and customer shuffling that the customers were never told about and is still being hushed up. Bottom line: Boost has slammed my account, lied to me several times, promised response but never did it, and is short-changing their customers.
Timothy
Horrible customer service
Worst customer service in the entire world. I spent over 8 hour's today trying to get boostmobile to reactivate my phone. After wasting 8 hour's I decided to just go with a different provider since they couldn't help me. Then I had to end up calling boost back to get get my number ported over. Right after I did that they locked my phone for no good reason at all. I had to call them back they said it could take 3 day's before they can unlock my phone. I asked to speak with a manager or supervisor and they refused to let me they said go to there website and get there email and then they hung up on me. I called them right back and asked to speak with a manager or supervisor and they said I would have to wait on the phone for it least 3 hour's. I said that's ridiculous but if that's my only option then I will wait the 3 hour's. After waiting over a hour they ended up just hanging up on me again. This is absolutely the worst customer service I have ever had in my entire life. They hire foreign people that can't even speak English so how can they help anyone they can't. I wasted over 9 hour's today just to have them lock my phone for no reason at all besides to screw with me. They knew exactly what they had did this is horrible they get paid just to screw people over. I will never use boostmobile ever again and I will tell everyone I know what they had did to me. I'm going onto all my social media platforms to let millions of people know how horrible there service is.
Margaret
Need an extension
When I try and call its always "high volume' and my phone will be off tonite I've been a loyal customer for more than 15 years at this point I just want my account number so I can switch to another company
LaShun
Their service and customer service suck
I've been having issues keeping a network connection for months. They upgrade the system and didn't send out a notice. I'm sick mod paying money for lousy cell and customer service. My network was reset and still didn't solve my issues. Boost is trying to make money by having to buy a new Sim in order for your service to work. The upgrade should've included a similar for customers. It's $25 for a new sim. I call BS. The rep at a woodlands tx store said I needed to pay another $87 in order to get the new network service and I had just pd my bill about 5 days prior to visiting that store. Existing customers shouldn't have to pay more money. To me, it's robbery. I was literally on the phone with a rep from boost and she kept telling that's the only way to get my service fixed and my service was locked or something like that. So boost is basically forcing their customers to buy a new sim cards. I asked for a manager lady told me it wasn't one on the floor then put me on hold for about 10 min then comes back on to tell me it will 10 mins. I said ok about 2 mins later I lost the call. The outsourcing is sad because half the time you can't understand the rep and they don't understand what you are saying. Boost is by far the absolute worst cell service I've ever had. I'll never recommend them. The corporate office must be even worse they won't even give a number to contact them. The lady rep said they aren't allowed to give it out. Online, all I see is an address. This company truly suck and don't give dn about their customers. If anyone has or knows how to her the corporate office please post it.
Rodolfo
Returning device
I purchased an iPhone 11 on March 7, 2023 online. After getting confirmation of delivery I realized I didnt need the phone because it didnt support 5g. When I received the phones I called and asked to return the phone. I was told that the systems where down because boost mobile was hacked. I was told several times of me calling that I would not be penalized and that I would be able to return the phone no matter what. Finally after weeks of calling I was able to talk to someone to begin the process of returning the phone. After several holds I was told that I wasnt able to return the phone because I exceeded the 7 day return window. Ive been with Boost since the push to talk days. I am So upset that I was lied to about being able to return the phone. Your system got hacked and Im now stuck with a phone I cant use. I would to resolve this issue.
Michael
Lost wages / Horrendous customer support
Today is April 23rd. On April 21st I called customer support and had them switch me from the $35 plan to the new $25 unlimited plan that's being offered. My $35 plan ended for the month on April 22nd, which was yesterday. I was told that when my$35 plan ends, the new plan will start immediately. Yesterday came and went and although I can still make phone calls and text, my data was never reset. I already lost a full day of work yesterday because I need internet while I'm doing deliveries and now today I still have no internet either. I spoke to 4 different representatives this morning. All but the last person I spoke to gave me false information to rush me off the phone because they didn't know how to fix the problem. The last guy I spoke to told me I'm going to have to wait another day. I asked if I could at the very least get a $5 credit so I can add 1 GB of data to hold me over until tomorrow. He told me they don't have the ability to do that, nor do they have the ability to "reset" the new plan for me so it could take effect immediately... Which is funny because that's exactly what the reps before him told me that they did- The first lady told me she reset my automatic payments and my new plan should start in a few minutes, and of course it didn't. The second guy told me he reset the plan for me and it would take about an hour, which of course that didn't either. Even though the last guy told me there was really nothing for me to do except wait, and although that's not what I wanted to hear, I appreciate him the most for being honest with me. If I ran the company I would fire those other 2 representatives. You don't say what the person wants to hear to get them off the phone. If I hadn't called again I would have lost another day of work today. I already lost a few hours this morning, but once again I'm spending more money on data to get me through the day when I've already paid for the month for my new plan that's supposed to have started yesterday. It even shows yesterday's date on my app, but the data was never reset from the old plan. In an attempt to save $10 a month, it already cost me $300 in missed work. So let's do the math- by trying to save $10 every month and losing $300, it will take 30 months to recoup that money. Some deal I got. And the fact that you're representatives don't even have the ability to give me one lousy gigabyte of data to hold me over for 24 hours is absolutely insane. This is the new system that's supposed to be so great?? I am so disgusted with Boost Mobile right now. I will be shopping around for a new plan and I'm sure I'll find one comparable or cheaper. And when I do, I'll bring my family and all of their plans with me. I don't know how you guys could even make this up to me, but this is your one and only chance. I'm sure nobody really cares because I'm just one person in a sea of money that you guys make every single day, so if I never heard back I would not be surprised. I'm curious to see though if there is anybody out there that cares. So try to make it up to me or don't, it really doesn't matter. But I am loyal to people that treat me right, so yes - I could probably be persuaded to stay with you guys but it would take more than a small gesture. I guess we'll see- the ball is in your court.
Benjamin
I was not honored an offer i was given and instead they totally changed my account
I was given an offer for $25/month for a line with "unlimited data (30gigs of 4g or 5g) unlimited text and call and 30gigs of hotspot if I enrolled in auto-pay and 2nd line for $9.99/month with 10gigs of data (4g or 5g) unlimited text and talk and 10gigs of Hotspot, and that the 1st month would be 50% off, so I paid for it on March 8th/'23 and when I got my 2 sim cards in the mail after a few days I tried activating them online because the customer service line was off for a few days going through an update or something like that..When I tried activating the sim cards I also tried changing the phone number to the line 1 to an old phone number that I used to have also through Boost and give the number my former number to line 2, and now I know that that was the root of my current problem...After the whole process I restarted the phones but they weren't working; so I called Boost but customer service wasn't working even after a little over a week so I had to keep waiting without a working phone..When customer service came back the lady trying to solve my issue seemed to not know much English and I also thought that most likely I didn't know her language either so after over an hour the phones were still not working...I called back a couple days later to get someone with the same language barrier who also couldn't fix my problem..On my 3rd attempt I got someone who i could communicate with, who ordered a replacement sim card only if i paid the same 50% off the 1st line, whom promised me that it would get refunded back as credit to my account..After a few days I received a replacement for the line 1 sim card and called Boost right away anxious to finally have a working phone because without a line 1 i couldn't have a working line 2 about half a month after the day I initially paid for the deal that I received an ad for in my email of which I called to pay for and ask details about to which I was promised the 1st month would be 50% off $25 for the 1st line and $10 for the 2nd line, and this time the agent seemed to finally correct the issue because both phones were now working...Today, after just a couple weeks my 2nd line was shut off for non-payment and remembering i had credit in my account i bought a prepaid Boost card for the difference owed, but when I tried inputting the card online I didn't let me so i called *add (*233) which transferred me to an agent who after over an hour phone call i figured that instead of being honored the deal i was promised the prior agent just opened a separate account with the same number and same plan i had prior to all this with the line 1 number, assigned the number i unsuccessfully tried changing to to the line 1 of another account and a new number as line 2 of the number that didn't work, on a separate account and the initial number kept the prior deal of $20/month which I wanted to drop all along and which I didn't know about until I had to re-Boost today and that I lost the 2 weeks of service i spent waiting on the sim cards, waiting on customer service to work again, waiting for a competent agent and waiting for a replacement sim card...So, now i have the initial $20 plan on the original number and on a separate account i have the only other working number as line 2 for a line 1 of a number that never worked and was never awarded the deal that enticed me into changing my initial monthly plan and lost 2 weeks of service and I'm already being charged for the 2nd month after only 2 weeks of actual working service