Blue Cross And Blue Shield Of Florida Overview
Blue Cross And Blue Shield Of Florida has a 1.4-star rating, derived from feedback provided by 103 customers. In the Insurance category, it secures the 85th position out of 868 companies.
Rating
Contact Information
Website
www.floridablue.com
Phone
(800) 352-2583
4800 Deerwood Campus Parkway, Jacksonville, Florida, 32246, United States
Contact Blue Cross And Blue Shield Of Florida Customer Service
Blue Cross And Blue Shield Of Florida Reviews
Anonim
Need my policy number
No be in the company can find me and I can't get my membership id ior anyrhing. I need test run and very sick and can't get my information
Anonim
Helpline more interested in getting info than helping
called the hlpline for support. wanted my information, i said i am not comfortabtable with that. still tried to get it. Didn;t listen, had to keep repeating Florida Blue lack customer service.
suzie
Delayed payments for medical claims
payment delays billing claims correctly they claim missing information in a field that is not actually missing and is correct since 2015 icd indicator for ICD10 claims is 0 and is in field 21 on 1500 claim form BcBs Fl pretends its missing and will not process claims they no longer allow you to call for claim status
MM
They sent me a bill for future coverage after my husband died!'
My husband died Nov 16, 2020. I notified FL Blue in Dec. I just got a bill for almost $600 to cover December ins, Jan ins and Feb ins. I contacted them again. They want a copy of my husband's death certificate to prove he is dead before they close his account. Social security notified them but that's not good enough. They will not close his acct without death cert. I don't want that info in their records. It will show as past due forever.
Anonim
Constant Transfer, No assistance with denial and rejected clams
I called Fl blue to discuss claims being rejected and denial for covid per there guidelines that state these codes can be billed and will be covered. No rep can pull up any of my rejected claims. I proceed to try logging into availity and the rep wasn't able to locate the denial. I ask for a supervisor and now currently I've been on hold for 1:23:54 the rep comes back on the line and tells me there's a different dept I can transfer you to and they'll be able to assist with this furthermore. Before he transferred me I asked will this dept be able to locate what you can't? He proceeded to state yes. 2nd rep gets on the phone I ask her will you be able to locate a rejected claim, she said yes. I provide her the Sub ID and she proceed to tell me I will need to transfer your call I can not pull up this claim. I than asked for another supervisor who I just got off the phone stated she can't assist me and I was routed to the wrong dept and she will need to transfer my call. I'm over Florida Blue and there unknowledgeable staff.
Anonim
Liars and energy vampires
Ready to kill myself rather than deal with this year 5
Zac
Con artist fraudsters hurting elderly people.
This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They canceled her policy, didn't tell her, made it retroactive for 2 months after she had 2 tests run. They sent her a payment back just to make it another month retroactive. This is fraud. I just found out about this and I'm helping my mother take legal action. Don't do business with these con artists. Just Google all the complaints filed against them! There's news articles about them all over.
Gustavo
Crooks charging me for a mistake application from 1 year and a half ago
These crooks were trying to make a quota on more money. There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later. I am extremely mad because I called to switch plans trough market place and the rep made a mistake. I am mad a Florida Blue for their lack of customer service and how they treat their clients by asking to pay for premiums that I don't own from a year and a half ago. It does not matter that I have been paying this plan and I should be current but in order to make you pay they will mix up the plans and bills in one payment. Be careful with your applications since these crooks are looking for money.
Anonim
Customer pays for Florida Blue's mistake
I bought a Florida Blue policy for my daughter. They made a mistake and put down the wrong address. When I called to have it corrected I was told this is a "life change event" and I was warned that my deductibles and terms may change as a result of the "life change." What life change??? We have resided in the same place for the past ten years, how is that a life change????? Bottom line, they won't call it a mistake and I am the one to pay for their error. This is just ridiculous and insane!!!!!!!!
Wendy
Nightmare experience
So much incompetence and misinformation, I don't know where to begin....is it because they have the monopoly in Florida or that Obamacare was designed to fail? Never again. One flub up after another with false reassurances at every step. I have to feel sorry for people who earn a living through deception. Nightmare experience with Florida Blue.
Anastasia
Copay
100 dollars for an urgent care copay is to much
Robin
Customer service
The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on. I called back and received a nice young lady, Katrina. I was transferred and put on hold for a supervisor. After 15 minutes of being on hold I hung up. How unprofessional and horrible is this insurance company. I cannot wait to switch insurance. Do not count on Florida blue cross and blue shield caring. They obviously do not!!
Anonim
Incompetent at best
I've had Florida Blue for several years now and in the multiple times I've called customer service for assistance, there's only been 1 time where the phone call actually helped a situation. I've spoken with several different customer service representatives who were rude, smug, and most of all, uninformed. If I made a second call to confirm information, I would almost always be told something different. I would also randomly get dropped from my automatic payments and therefore be late on payments since I had assumed it would automatically go through. I can't understand why this would happen every few months. Most recently, I was suddenly sent an email around 10pm on a weekday, letting me know that my bill was available to view and that it would be twice the amount of my premium. After calling to find out why this happened, I was told that my subsidy had been removed and FL Blue claimed that it was because I never filed my taxes for 2017. As I spoke with them on the phone, holding the copies of said forms that proved I did, in fact, file, I was told that I would have to file an appeals and that it would take up to 90 days to receive a decision. Even though this was one hundred percent their fault, I would still be charged the new amount that excluded the correct subsidy. Between their customer service and issues that arise several times a year, FL Blue is an absolute mess of a company. The only good thing about them is my decent plan but everything else is a nightmare and I'm looking into different companies. I can't understand how a company can be so incompetent but I would never recommend them to anyone.
bin
We paid six months of premium to FL Blue, but they just cashed our money and never activated our plan for five months now!
Yes, I have been making many phone calls and they promised to fix the issue, but they never fixed the problem, they cashed our checks a few months ago, but till today, five months since January, 2019, they never activated out plan!
anthony
Sold a plan direct and was not informed on waiting period
I was sold a dental plan by BCBS dental of florida for a BCBS sales rep, only to find that there was a 6 month wait period for cover? I was never informed by the BCBS sales person on this proviso? I found out when I went to the dentist and was told by the Dentist! A total lack of full disclosure. I was compleatly hodwinked and feel cheated. I did call BCBS and was transferred 5 times and having to reitterate the same story each time, no notes kept on a PC:-( before the last person (Ray) hung up on me, great customer service!! My last call (#6) was just the same and told to expect a call back. I was also told that there was a 90 day lapse period in place and I was on exactly 90 days from when my previous policy terminated, so not sure why I am not covered? Customer service personel nice enough (apart from Ray) and say all the right things (Scripted) but make nothing happen! Major concern and frustration is you cannot get to speak with anyone in Authority no matter how hard you try! If you look on their website there are no email address' to lodge complaints so the phone system is the only way, so hence the blog! So buyer beware!!! Not a good company to deal with.
Anonim
Poor customer service and poor program overall
Although we have the most expensive plan...Florida blue denies everything and makes doctors call and call and their members call and follow up. Overall a poorly underwritten plan with no intent of servicing its members enforced by horrible customer service agents