BlockbusterExpress Overview
BlockbusterExpress has a 0-star rating, derived from feedback provided by 25 customers. In the Entertainment category, it secures the 51th position out of 387 companies.
Rating
Contact Information
Website
www.blockbusterexpress.com
Phone
(877) 300-2128
Address
PO Box 958068, Duluth, GA, 30095
BlockbusterExpress Reviews
Anonim
Empty case
I rented 3 movies from the blockbuster kiosk in Clemmons, NC. There was no movie in one of the cases. I immediately called customer service and they said they detected no problems with their machine. I asked if their machine could be wrong and they said, "absolutely not". So, in 30 days I will be charged a $30 lost rental fee!! I have been a blockbuster customer for 20 years. It's a shame they don't believe me after being a loyal customer for so long. I called back a second time to speak with someone else. I spoke with the same person, TK. She would not let me speak with anyone else or give me her last name.
Marystraub
DVD's
I purchased 3 DVDs in Az before going on a trip to Colorado. They were returned at a Blockbuster in Arvada,Co at the night drop. I just got charged $32.39 for each DVD because they evidently were dropped off the wrong Blockbuster. We went to the store where we dropped them off and they gave them back to us because they belonged to Blockbuster Express. I called blockbuster Express to let them know what happened and told them If I can send the movies to them and get my money back. They could care less about what had happen and told me there is no refunds. The Customer Service was HORRIBLE! I am not surprised they closed stores around the country!! I would NOT recommend this company to anyone!!!!
Anonim
Blockbuster Express
Everyone, please do not use Blockbuster Express!!! They will say you "lost" your DVD even after you return it and charge you over $30 for it. COMPLETELY RIDICULOUS!!! Please spread the word because this is the most *** thing I've ever heard in my life!!! Blockbuster Express will tell you that nothing is wrong with their kiosks and that you're going to have to pay the $30! WHY IN THE WORLD WOULD I PAY $30 FOR A DVD THAT'S BEEN USED OVER AND OVER AGAIN WHEN I COULD GO TO THE STORE AND BUY IT FOR A WHOLE LOT CHEAPER AND IT WOULD BE BRAND NEW?!?!
Fitnessfreak
Charged without authorization even when I returned!!!!
Wow I should have really looked at all the horrible reviews blockbuster express has but I decided to just go with it. I work for an online customer service company and sometimes you have to take your losses. I spoke to 2 customer service reps and a supervisor, if you can even call her a supervisor. Yeah, I had an attitude, but coming from an excellent customer service rep, I know when I am getting the run around. I was told to email and corporarte will get back to me, I kid you not, I received the same 3 automated responses over and over, I called 2 more times and finally spoke to a supervisor, how rude. She said "I will not refund you". Just because you could not find an issue with your *** kiosk, does not mean I am lying. I do NOT want your *** movie, I wanted to rent it, not keep it!!! I returned it and never received an email confirmation. You say there are issues and glitches sometimes with your kiosk, well this is one. Why can you not accept your losses and refund my money? It is only $31.00 and change. Do you know how much money I have to refund to my customers because we have to honor it and accept our losses at times? Learn customer service. You just lost a cutomer, a very loyal one. And I know that might not matter to you, your prob thinking, but I rent alot. And I really hope you guys do finally close down. Redbox here I come. Thanks for nothing, Even though a dispute takes longer, I will get great customer service than!
Anonim
The movie we rented was terrible
This was the first time we rented a movie from a Blockbuster kiosk. It was the worst quality of a picture I have ever seen. the color was terrible and the picture quality was terrible. The faces were green and it was just a terrible picture. I will never rent another movie from there again. It was at a Sheetz in Cresson, Pa. 16630. I will not ever rent from a kiosk again. I don't know what else to say but it was terrible. Not worth the $2.00 dollars I had to pay. I think I should get my money back.
Anonim
Blockbuster Xpress Charge me $40.00 for a movie I never receive
Last Friday I rent a movie but I just get an Empty and broken case. Immediately I contact Customer Service and they told me I must pay 30 days rent( $1.00 each ) plus $10.00, total: $ 40.00 According to them the reason is because if I find the movie my charge stop right there. I asked for a superviser and I was told someone will call me in the next 24 hours but never happend How can I fin something I never get? Why do not charge me just for the movie? Why Blockbuster do not take any responsibility about it? Definitely this is completely unfair and they just lost a frequent customer
Anonim
Blockbuster Express is a Scam
The world is going to *** in a handbasket. Not only is blockbuster express TWO DOLLARS for a one day rental instead of one dollar, but I recently rented BRIDESMAIDS (not a good flick) and since the movie was so disappointing, i clicked on bonus features....and got some lame title card that bonus features were only accessible if you BUY the movie...and the rental only included watching the feature film...I could not even watch the unedited version. This is an OUTRAGE to block access to the entire disc that I paid money to rent. Please boycott this company.
Anonim
Blockbuster Express denied receiving the DVDs in their kiosk
I recently started using Blockbuster Express because of promo codes I received as a reward from an online company. The first time I used it was without problem. But this last time (also second) was horrible. I reserved two movies online and used promo codes for both. I went to the kiosk to pick up them up and only one dispensed; the machine stated the second movie had issues dispensing and I wouldn't be charged. I wanted to watch the movie though so I manually rented it from the machine, swiping my credit card, and it dispensed without a problem. The next day, I returned both movies to the same kiosk. I inserted the first DVD, a screen popped up that thanked me for the return and asked if I had anymore returns. I selected "yes" and inserted the second movie. Afterwards, I hit "done" and was on my way. Hours later, I realized I still didn't receive confirmation of the returns so I called customer service that night. The first representative I spoke with was rude and stated there was no records of the DVDs' returns and stated there were not even any "attempts" made so the movies MUST be somewhere else. I explained what had happened to her and she stated that "there were no complaints of problems with the kiosk" and her system was showing "no attempts or returns were made". I asked her what I should do and she had no answers for me. I sarcastically asked if I needed to get the security camera video from the store and she said "you could do that, yes". I hung up and after researching and finding out that others experienced the same problem, I called back and spoke with someone else. The representative was more polite than the first and stated she'd have a technician visit the kiosk within 48 hours and an email would be sent if the DVDs were retrieved. I'm currently waiting for an email of any sort and am eyeing my credit card statement. If any chargers accrue, I am definitely asking for a charge back because I am not going to pay for movies that I returned and that are quite possibly being rented out again. Their kiosks need to have paper receipts as an option. Emails don't always work out.
Kayde
Customer Service-Billing-Charges-Returns
I 've had a few issues regarding my rental returns at the kiosks & w/ additional charges. When I called about being charged for my 2 movies returned at 9:03 & 9:04, I was told the $2.00 extra was irreversible once already returned into the machine. I wasn't happy. I vowed to stay with RedBox b/c once I returned my movies late (9:06 & 9:08) & wasn't charged. But, then I realized it was my fault for being late. So the next time I rented from BBX & was returning I had to wait on this man at the kiosks & it was 9:02 when I was able to do the return, so I called customer service & explained & without any problems was told that no extra charges would be billed! I was very pleased. So now I call them if people are at the machine & I have to wait on them if it's 8:58. Every call I've made to customer service I've received nothing but nice & courteous & pleasing service. There have been times I've been told some contradicting/conflicting answers, but no matter what I've received exceptional service & every issue resolved quickly with no hassle what so ever. I used to rent from only RedBox, but b/c of the customer service I have received from BBX I've been staying equally just as loyal back by renting only from them now. Just give them a call whenever there is an issue! I mean for goodness sake! It's just movie rentals with the terms & conditions posted that you actually agree to before checking out. So if you don't understand or agree then don't rent! It's not hard to take it back hours before or even minutes before 9pm. If your just in time & have to wait in line a few minutes or on time & the machine takes a min or so since your returning more than 1 rental, then CALL CUSTOMER SERVICE while at the kiosks & explain. Thank you BBX for having such wonderful CSR & for valuing your customers!
Anonim
Blockbuster Express overcharged me
Hey be very careful when using Blockbuster Express online to rent movies for pick up. I went on Friday afternoon Oct 14, 2011 and rented "The Conspirator" and "Somethng Borrowed" which should be a total of $2.10. I kept getting kicked out of the screen after I got to checkout, this happened 3 times, and when I would go back in my cart would be empty, making me have to rent all over again, the 4th time it worked got all the way to checkout and they charge me $2.10. But today when I checked my Credit Card online the charged me $2.10 four separate times for a total of $8.40 for 2 movies. I called Customer Service she said each time you swiped the charge you and hold it for 3-5 business days. I told her your website was not working correctly I wants $6.30 refunded immmediately, she said we can only release the funds in 3-5 days. DO NOT USE BLOCKBUSTER EXPRESS!!!!!!!!!!!!!!!!!! Make sure you checked your credit card account, they are rip off artists.
meghd
Frustrating Experience.
I saw a blockbuster express in the grocery store I frequent, so I thought I'd give it a try. I rented and watched the movie, but when I went to return at the same kiosk, the cd couldn't be "read". I tried many times with that kiosk, called customer support (which was not helpful), and ended up having to drive 20 min out of my way to a different kiosk. I also have not received any email receipts ( i know i entered the correct email), and I found that I was double charged for my dvd rental. I am in the process of resolving the double charge and figuring out where my receipts are. I am hoping that I do not get charged for a late return tonight. For the record, if a kiosk does not accept a dvd the best advice customer support has is to "try inserting it a different way". I could have waited on hold for a representative, but I didn't have the time. In the future, I plan on using redbox.
Nicole
Blockbuster Express has a bad credit card verification system but won't admit it
My husband and I used to be loyal customers to Redbox because there were more of them in our area. Then two things happened: We moved and we started to utilize online streaming sites Netflix, Amazon and Hulu instead. Yesterday, my husband wanted to rent a movie that was too expensive to rent from Amazon and not yet available on Netflix or Hulu. In our new area Blockbuster Express is more prevalent than Redbox so we decided to bid adieu to our old favorite and go with Blockbuster. We headed to the kiosk in the grocery store, selected the movie, smiled at the low price, scanned my husband's debit card, put in our information and instead of a movie we got an error, "Incorrect zip code". Thinking we just mistyped, we went back and put it in again. We got the same error as before. We tried one more time before we decide to forget it. On our way home I checked our bank account balance and was shocked to find that Blockbuster had taken out an authorization for $1.07. How could that be if our zip code was supposedly incorrect? My husband decided to rent the movie he wanted from Amazon instead of hassling with Blockbuster further. The next day (today) I called Blockbuster Express customer service and a woman told me there must have been a technical issue with that particular kiosk so she gave me a free promo code. I went to BlockbusterExpress.com, registered as a new customer, selected another movie, decided to pick it up at another kiosk closer to my home, put in my info, my credit card (instead of my husband's), and the free promo code. A pop up saying my card was declined came up. It told me to contact my bank and/or try another card. Since my last name is very long and complex I decided to try taking out a space here, a period there, ect and tried again. I got the same error saying my card was declined. I logged into my bank account, noticed I have MORE than enough money to cover dozens of rentals if I wanted to, and then saw another authorization of $1 from their website. I went back to their site, tried my card again and got the error. I called Customer Service and this time the guy told me the problem must be on MY end. He insisted I call my bank to verify my zip code. Really?? We have had the SAME zip code for YEARS and no one else' system has a problem with it. Amazon.com took our zip code and gave us a movie, Netflix took our zip code the other day to renew our membership....no problem there, we've been out shopping all weekend and not one brick & mortar shop, online store, or bill collector ever rejected our debit cards due to "incorrect zip code". The customer service rep offered me 3 free promos for my trouble but he realized how silly that was once I reminded him that no matter how many free promos he gives me, I can never use them as long as their credit card system keeps declining my cards! My husband, not to be defeated, tried to rent the movie using his card (the one we used at the kiosk the day before) and he got the same error I did and another authorization came out of our checking account. So let's recap: 2 days, $3.07 worth of authorizations, 0 (zero) movies. Blockbuster Express gained and lost two customers within 24 hours. I'm happy to drive a little further to my nearest Redbox. I've used them for many years and have never had this issue. Blockbuster won't admit they have a fatal verification problem. They will throw free codes at you and claim it's your problem. As long as they refuse to fix their system, those free codes will go unclaimed and valuable future money will go to their competitor who obviously uses a much better verification system.
Skie
Do not supply your email address!
Blockbuster Express will send you spam emails. While that is not surprising, the frustrating part is that the link to unsubscribe from the emails is broken. You will be forever receiving spam emails. I even contacted them directly on their website and requested to be removed. They promised to do so, but I am still receiving spam emails! By the way, Redbox has a much wider selection of movies. And their customer service is great. They refunded me when I checked out a damaged disk and also gave me two free one-night rentals. However, if you are looking for some free Blockbuster Express rentals, search for coupons on Google and you will find some free rental codes.
nottakingit
Never ever reserve a movie online the rental period starts then not at pickup
On 5/12 at approx 1155pm I reserved 2 movies online Blue Valentine and Little *** and due to the time of the reservation the store where the kiosk is located was closed for the day. I picked up the movies on 5/13 and should have had till 9pm on 5/14 to return the movies without further charges to my credit card. I returned the moves at approx 1pm on 5/14 and was surprised to find I was charged for the movies. I contacted customer service by phone and was informed policy is that the rental period starts when the reservation is made even if the customer is unable to pickup the movie due to the store (Publix)being closed for the day and not when the movie is actually picked up but this is quite clearly a contradiction of blockbuster express terms of use. According to the terms of use under rental items it clearly states and I quote "Initial rental period starts when you take your Item from the Kiosk and ends at 9pm at the Kiosk from which you rented the Item on the date following the date of rental" meaning when I picked up the movies on 5/13 I had till 9pm on 5/14 to return the movies with no further charges to my credit card meaning I was within the appropiate terms of use policy. Blockbuster express (NCR Corp) countered that they have separate term of use policy for online reservation rentals even though this policy is nowhere to be found on their main terms of use webpage.I will only rent directly from the kiosk or make a reservation early in the day and pick it up while the store is open. I will only rent when I have free rental discount codes for 2 for 1 codes so that NCR corp never gets full price from me. Don't think Redbox is any better I contacted them and they have the same exact policy.
Anonim
Blockbuster Express Overcharges & No Customer Service
The first and only time we rented from a Blockbuster Express, the kiosk was broken when we came to return. The host store (VON'S) accepted the DVD and provided us the customer service number to call to give notice we had returned the disk, but the kiosk was broken. The customer service number was an automated computer that told us to call during business hours. We were subsequently charged for two extra days of rental (AFTER returning the disk). I called the customer service number no less than five different days to try to reach a human who would reverse the bad charges. I also went online to www.blockbusterexpress.com where I wrote customer service about the issue and also requested that customer service contact me. I never heard from them once and never reached a human. At the time I went on Better Business Bureau (www.bbb.com) and found Blockbuster Express had an "F" rating! I later learned a friend of ours also had the same experience (broken kiosk & overcharges) at a different location. Terrible service, unethical charges and no effort to correct their errors. Avoid Blockbuster Express at all costs!