Big Motoring World Overview
Big Motoring World has a 1.8-star rating, derived from feedback provided by 326 customers. In the Dealers category, it secures the 10th position out of 2832 companies.
Rating
Contact Information
Website
www.bigmotoringworld.co.uk
Phone
+44 163 424 8638
Snodland bypass, Snodland, Kent, ME6 5SL, United Kingdom
Big Motoring World Reviews
Makenah
Warranty scam
Warranty warning!!! When is a warranty not a warranty? When you shop at Big Motoring World thats when!! Be warned of disingenuous sales practices here. Be prepared to add at least another 1-2k on the price of a car if you want a functioning warranty. The one they offer as standard isnt a warranty at all, its basically a £400 voucher which is utterly useless and they know it. I dont know how they can legally call that a warranty! Clearly the intention is to upsell and make more money. Never have I come across this tactic before. Wasted a whole day travelling and test driving a car only to find this out at the very end of the day when the deal was being done. Then was told it was basically my fault for not reading the terms and conditions properly!! Unbelievable. Also tried to sell me other rip off services and extras. So p&ssed off. Be warned.
Aaliyha
Bad experience
Fourth time customer here, not had any issues previously but this time I did. Was shocked at the poor after sales and avoidance tactics. Every trick in the book to get you to keep the car for over 30 days so to erode your consumer rights for a refund. Don't fall for it. The warranty is poor with not only a high excess for each claim but a maximum claim limit of £500 won't cover anything these days! My local garage told me they won't deal with their warranty company either (warranties 2000) due to not getting paid by them. Hmmmm. This experience has firmly put me off going back here. In fact, I feel a little stupid buying a car this way now. We will buy my wife's new car next month from a traditional car sales garage. It's worth a lot being able to turn up to garage you bought the car from if something goes wrong. The last thing these guys told me after they sold me the car was 'dont come back here if you have a problem'. Sent shivers down my spine when the guy said that to me and I will not forget that. That's the one thing you do want. Also the whole gardx thing is extremely odd. I told the guy I don't want it, I'm not paying £700 for a bag of shampoo. He said he would give it to me for free. I said no thanks, it's just a bag of shampoo I would later have to dispose of. He was adamanti had it and put it on my invoice. What's that all about? Think carefully. You've been warned.
Huber
Absolute rubbish
Bought a car for 23k cash, padi extra 1.5k for 2 years warranty. 3 weeks after buying the car it's breaks down. Call big assist, sent recovery, cylinder issue. Car collected 2 days later. Turns out a spark plug has snapped off in the engine. Warranty company refusing any help with costs. Warranty company refusing help with temporary car. Consumer law states between 30days and 6 months I cam request another vehicle. BMW are refusing this too. AVOID THIS RIP OF SCAM OF A COMPANY AT ALL COSTS. I'm 23k down. I can't afford to fix the car, I can't afford to buy another car. I need my car to work and see my children.
Leanna
Cowboys
Wouldn't shop here if you paid me. Staff very sarcastic and rude. Can only imagine they hire school leavers to pay minimum wage. Keep stating their cars are under market value, but the one I was interested in was hundreds over market value when you pay the 300 pound admin fee on all the vehicles. Advertised car at a price and then when showed interest in it, they upped the price by 600 pound. Took my car down for a part exchange quote which was quoted 5900 online by them. They knocked 900 pounds off this price. These people do not know about cars and do not care about selling you a reliable vehicle. They will *** you over at any given opportunity to make a bit of cash in my opinion.
Kam
Don't be penny wise and pound foolish
The Nightmare began when I reserved the 2015 Volvo XC90 ( FM15 NFZ ) online by paying £99 and then went to the enfield branch to see the car and paid another £401 to make it £ 500 as a confirm purchase , Car had NO DASH BOARD WARNING LIGHTS , after hours of hard sell of extended warranty , paint protection and gap insurence from them I managed to get away and close the deal with just the gap insurence . I was suppose to pay and collect the car within same week but when I read some of the online reviews I decided to hire a 3rd party pre purchase vehicle inspection company to inspect the car before I make the remaining payment . Guess what ? the inspection report came that the car has more than 4 serious faults and 2 minor faults that will effect the engine and transmision that can cause major safety hazards anytime . These faults will cost at least £ 2000 to fix from volvo dealership . 1. TCM-P06066B Control Module Processor. Algorithm Based Failures. Event information . DIESEL ENG (Fuel System/Combined System) 5 problems exist 2 . DIESEL ENG-PO34192 Camshaft Position Sensor A Circuit Range/Performance (Bank 1 Or Single Sensor). Component Failures. Performance Or Incorrect Operation 3 . ECM-P227900 intake Air System Leak General Failure Information. No Sub Type Information 4.ECM-PO34400 Camshaft Position Sensor A Circuit Intermittent (Bank 1 Or Single Sensor) General Failure Information No Sub Type Information 5 .A DIESEL ENG-P133078 Injector Control Pressure Lower Than Desired (Engine Car also had a big tear on the leather of the dashboard , driver side which was never mentioned or shown anywhere in the advert . inspection mechanic was shocked to see that too . I sent an Email to big motoring to get those issues fixed so I can come and collect the car asap . After many calls and conversation with Sales , reception and finance someone decided to call me back today to inform that their CEO ( Harry wormwood from Matilda ) have decided to not to fix any issue on that car as it is an old and put it up for sale on website again immdiatly to sell to someone else WITH FAULTS as it is . They said they have refunded my £ 500 deposit but I feel cheated upon as if they had not listed the car for sale with faults then I could have bought a car without wasting my hard earned £ 160 , saving me from the the nightmare, hassle I had to go through in the process , his response was that it was a courtesy call to inform me and I can go on website and reserve the same car again . Not to my surprise they have already re listed the Volvo XC90 FM15NFZ again with faults to make some else POUND FOOLISH .. If they have any courtesy they should 1st refund me the £ 160 too and then fix all those issues before selling it to some one else . Date of experience: 09 February 2023