Best Pet Parent Overview
Best Pet Parent has a 1.1-star rating, derived from feedback provided by 122 customers. In the Pet Stores category, it secures the 16th position out of 356 companies.
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Best Pet Parent Reviews
Jasira
*** no service scam
Same thing happened to me that happened to a lot of the other people. Ordered, kept getting email run around that order was coming. Never got it, after a very long time they stopped replying to my emails and now it almost looks like they went out of business. Not sure what else to do, don't know why I haven't given up yet, should just realize it's never gonna happen and move on I guess. Looked like it would have been a great product if they had just honored the sale - probably nothing can be done now. This wants a hundred words to post and I really don't have anything else to add, just trying to get to the 100 word mark now.
Anonim
Watch Your Bank Account If You Order From These Crooks
After repeated requests to this company initially regarding when I would receive my order, and then repeated requests for a refund of my shipping charges when it was obvious I wasn't going to be receiving my order; not only did I not get the collars I ordered from these bottom dwellers, my bank account was breached not long after. My bank closed the account and then alerted me to the breach. Thankfully I used an account to place the order that I use for online ordering only, which contained limited funds, to guard against this very thing. It would be nice if the sites that allow companies to advertise on them would do better diligence on screening those companies. I don't know if they are still soliciting orders but don't waste your time or money.
Anonim
My Handi Key Review
Ordered in May 2016. It's now September 2016. They gave me a "tracking number" that shows product was shipped in July- hasn't moved since July!
Anonim
Best Pet Parent Safe Glow LED Collar
I have had 3 dogs die since I ordered these collars. Its really heart breaking that you would rip people off like this!! I paid for 4 of these collars and never got them, they are a rip off do NOT order from these people!! I really hope they make this right but from I what I see I am not they only one who got taken advantage of!! I really don't have anything more to say so I don't understand why this needs to be 100 words! Its plain and simple these people ripped me off and dozens of other people also. I just want my review to be seen so it does not happen to anyone else!!
Lashunda
Scam Artists
I ordered a pet pedicure unit, which was "free" provided that you paid $7.95 for shipping. It is now one year later and I still have not received my order. I sent them an email about a month after the item was supposed to arrive and I was informed that they were back ordered and should arrive by the end of July 2015. I sent a number of emails since then and they won't even respond to me. Beware of this company because they don't seem to feel the need to honor their commitments, but they are very quick to take your money from you. I still want my pet pedicure!
Anonim
*** Poor Company for taking folks money
Ordered dog collars on 9/5/15 , credit card was charged that same day , never got items in the mail... Scammers.... WOW Taking hard working Peoples Money SCAMMERS . This item was on Facebook. I have now learned my lesson I will not buy anything off of Facebook anymore. just never thought they would put dogs and cats in the mix of there scams... wow Never in my ;life did i think... it was only 19.99 But, add together all the people that never got there product and this person made MillIONS from Hard working americans like me....
Anonim
Total Scam!
Never received the product (collars) and they refused refund. They need to be prosecuted! I have email back and forth to prove that they owe me and WON'T pay or provide a product. Now their website is gone too! How can they get away with this??? Sandra Handy 09/21/15 at 12:20 PM To support+id20471@***.zendesk.com Message body My purchase was in MARCH!!!! I have no product in SEPTEMBER!!! You have 1 week to get my product to me or I'll be contacting a lawyer. I'm sure the least of your worries will be my $7.95 at that point! -Sandra Handy Sent from Yahoo Mail for iPhone On Sep 21, 2015, 10:32:00 AM, Glecie (Online Fusion Inc) wrote: ##- Please type your reply above this line -## Your request (20471) has been updated. To add additional comments, reply to this email. Glecie (Online Fusion Inc) Sep 22, 01:31 Hello Sandra, I'm sorry to hear that you're still waiting for your order. I understand that you would want a refund after this delay. Unfortunately, our system no longer allows us to process the refund because 60 days have passed from the time you placed your order. Let me go ahead and submit a request to continue to ship your order instead. We do not have an estimated time on when the items will be delivered but rest assured you will be receiving them. We really appreciate your patience and understanding. Regards, Cielo Customer Support http://bestpetparent.com/ Sandra Handy Sep 21, 14:24 I still have yet to get any collars from you. I want my money refunded immediately! Sandra Handy From: Andrew Ellis support@***.com> To: Sandra Handy Sent: Thursday, March 12, 2015 1:14 AM Subject: Sandra, Your LED Collars have Shipped Sandra, Your FREE LED dog collars have now shipped and will take up to 4 weeks for delivery from your date of purchaseI can't begin to tell you how exciting it is to be able to send you your FREE Safe Glow LED collars.I'm excited because by making sure thousands of Pet Parents have access to the free collars, we're saving dogs from harm.However, I did want to address one important feature of these LED collars. Comfort!If your dog is anything like my Golden Retriever Gracie, they are very particular about what they wear on their neck. We have have tried cheap knockoff collars in the past, and she scratches and whines until we take it off.The collars you're getting, however, are built with the highest quality nylon construction. Which means they are not only practically unbreakable, they are ultra light and comfortable too. Gracie is happy to wear hers day and night!Also, don't forget to check out our blog at http://bestpetparent.com/ We're always updating it with information to help you keep your dog happy, healthy and safe. Sincerely, Andrew Ellis Editor-in-chief http://bestpetparent.com/ Best Pet Parent Suite 105, 501 Silverside Road Wilmington, DE 19809 US support@***.com (302) 231-**** If you no longer wish to receive communication from us: Cancel To update your contact information: Update This email is a service from Online Fusion Inc. Delivered by Zendesk
Anonim
Led Collar Review
They never gave me my product nor did they refund me and wouldn't answer my facebook messages
Anonim
No product, No response to phone, or emails.
I ordered two LED collars from these crooks a year ago. I never received the product. I have called and left messages several time with no response. I have emailed them also several times with no response. I was billed $7.95 and paid by credit card. I guess it's time to contact my bank. I would suggest steering clear of this company:(( Note: I will also contact the BBB, and my state attorney general's office. I will return later to give you all a follow up. I will not rest until I get these shysters.
Anonim
Great scam
i have received and sent so many emails trying to get the merchandise i ordered but here it is a year later and nothing but extreme anger at myself for getting scammed out of 8$, what a fool i am. but somehow hopefully someone will catch up to sobs who stole not mine but alot of other peoples money. thought this was too good to be true and i was right but i learned my lesson facebook should be made aware of these scams as they happen. so as to take action against there ads on there sight
Anonim
Beware I Paid but never received
Ordered pet collar over a year ago they took my money but never shipped, emailed many times. Their response... ''I apologize for the lack of communication on our end. I've checked our system and see that your order was affected by an error made by our shipping company. We have since found a new shipping provider and have submitted your order to be reshipped to you correctly. Our shipping provider estimates you should receive your order by the 24th of this month. As this just an estimate, it may arrive a few days before or after that. Again, I apologize for the lack of communication on our end, please let me know if there is anything else I can do to help'' Cielo Customer Support Emailed again but no more responses Beware
Anonim
HandyKey Rip Off!
I ordered a HandyKey on December 11, 2015 and have not received my product as of February 20, 2016. I have contacted the company twice (January 16, 2016 and February 17, 2016), only to be told the order would ship "next week". My last email contained a request for a refund, but I was told they are unable to process refunds. This company is nothing more than a rip off that preys on animal lovers. Luckily, the experience "only" cost me $25. I can guarantee that I will not be recommending them and will leave as many bad reviews on every site they turn up on.
Anonim
Never got my order-Free Handy Key
I ordered the Free Handy Key, (Buy one get one free) Never received my order. This was placed on August 31, 2015 and we are now on January 18, 2016… NOT happy… Been trying to get in contact with them and nothing. I will send them one more email and see what happens. Plus they sneak in a page that you hit order for more *** and you can't remove it… Had to send them an email and call my bank to make sure I didn't get charged $100 for something I didn't want.
Anju
Ripped Off
I fell for this *** deal!!! I ordered 2 of their so called deals and have yet to this date to receive the product or a refund!!!! I ordered the colors on March 5th, 2015 and it is now December 10th, 2015. They have since deleted their Facebook page so you can't get in touch with them!!!!!!!!! Where did they move to or did they just pack up shop and just disappear??? I am usually very leery of deals like this but it seemed legit and when I messaged them they answered me to begin with. They began to not answer back in May, 2 months after I placed my order. I have learned a lesson the hard way, if i sounds to good to be true it probably is a rip off!!!!
Breelle
Light up Dog Collars
I ordered the light up dog collars on March 12, 2015. I have not received anything as of yet. Here's the string of emails after I ordered: (4/17/15 me asking where they are) Hi Missy- I apologize for the lack of communication on our end. I've checked our system and see that your order was effected by an error made by our shipping company. We have since found a new shipping provider and have submitted your order to be reshipped to you correctly. Our shipping provider estimates you should receive your order by the 24th of this month. As this just an estimate, it may arrive a few days before or after that. Again, I apologize for the lack of communication on our end, please let me know if there is anything else I can do to help. Cielo Customer Support May 7 (After inquiring about my order 4/30/15) Hello Missy, Thank you for your email. I have received confirmation that your order has been shipped and it may arrive on 2nd or 3rd week of May. I know how annoying these constant delays must be, please be assured that your order will arrive soon. We appreciate your patience. Cielo Customer Support May 20 (Sent an email to cancel and refund) Hi Missy, Thank you for your email. At this time I am unable to provide you with a satisfactory answer, so I have escalated this ticket to my Supervisor. You can expect a response from our customer support supervisor Alyssa within 2 business days. We do this so that your issue can be given the consideration it deserves and we can sort it out ASAP. Thanks for your patience! Regards, Cielo Customer Service 9/10/15 (Hadn't heard from anyone, asked for money back again) Hello Missy, I am so sorry this took so long to get back to you. Unfortunately, our system no longer allows us to process the refund because 60 days have passed from the time you placed your order. Let me just go ahead and submit a request to continue to ship your order instead. We still have some problems with the shipping but we're working as quickly as possible to sort this out. We do not have an estimated time on when the items will be delivered but rest assured you will be receiving them. We really appreciate your patience and understanding. Regards, Glecie Customer Support Company is full of ***. DO NOT ORDER!