BBT Bank Overview
BBT Bank has a 1.5-star rating, derived from feedback provided by 300 customers. In the Banks category, it secures the 33th position out of 469 companies.
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BBT Bank Reviews
Alexander
Horrible bank
Just after the merger, all of my accounts were closed w/ no explanation. I switched all my personal banking to Capital One. 7 months later Trust sends me email about wanting my banking business. Yeah, not going happen.
Anonim
Fees for cashing checks is outrageous
I have been busting tail all day to get what little money I could. Eight dollars to cash a check is not just outrageous it is criminal. You need to shut down. From here on out I will tell my clients to add eight dollars to every check jist to feedyou, satan
Anonim
Biggest piece of *** company !!
Absolutely no customer service!!!!!!!!!! Can't speak with a representative no matter what you do!!!!
peter
Customer Service collapsed after Merger
BB&T Bank have "merged with", ie "been taken over by" Truist Bank. There are many errors and queries arising, but Truist have no means of contact except yoll-free' numbers whixh are far from toll free when called from overseas. Calls to these numbers invariably put one "on hold" for several Hours, which can cost $100s at overseas call prices, and even then the "representative" cannot answer the query. There is NO facility to contact by Email, SMS, WhatsApp or other Text message. Truist have msgd me, possibly in response to my complaint via 'pissedconsumer' that they have sent me a "secure message" which I can read through the 'secure message center" of my online app. But after diligent search I find NO SUCH FACILITY in the Online service. Maybe, or not, this contains an answer?
Ashley
Poor fraudulent card policy
I have a fradulent alert on my debit card and I called the number provided and it has a 60 minute wait time, so I drive all the way to the bank to have my card canceled and to be given a temporary card which I have done in the past and suddenly no one there is able to help. They said I have to wait on hold before anything can be done. They couldn't provide any assistance.
Devante
Overdraft fee
Hello this is the second time I was hit with an overdraft fee in the past two weeks, its very frustrating when it shows the funds in my account but a day or two later Im negative from all stuff finally posting on my card and messing me up. I would like the fee removed please
Floridely
Amir younis
Supposed to be a senior relationship banker. I went for a notarization of a document and he said he cannot do it because it has to be a legal documente... I stay because I have a business account and I told him can you help me because I need to review my account... and he said go to the teller... I told him but I need your help and he said STOP bothering go to UPS I told you I can not notarized the document l.... Stop bothering GO!!!!. What is he there for than if he treats his customers like a dog!!!. He is Racist... lol Stop Bothering....he is getting pay to represent the bank and for the customers questions. He did not listing or let me explain that I was there for 2 reasons. He is No good For customer services. BBT at Springfield VA has the worse customer services
Melissa
Need to pay a payment
Not sure whats going on Ever djj in nice the merge I had issues paying my car loan. I never had set I much Trimble trying to pay a billl.
Anonim
Fraud
Someone hacked my whole account and I had to open a new one I'm so happy the fraud dept caught it or my entire account would have been wiped out Thanks to them they saved it all.
Lisa
Bank Fraud
Someone is committing bank Fraud by trying use my personal information to open an unauthorized online checking account in my name. I was alerted by Life Lock this morning February 1st 2022. I want this account closed immediately. I don't understand why your bank allows people to open online bank accounts without making them come into the bank to actually prove who they are by showing the photo ID and social security card I live in Pittsburgh Pa and I did not open this account. In Pennsylvania they make people come into the bank to prove that they have all the correct credentials. Your bank is making easy for ID thieves and Scammers to commit Identity theft.
Anonim
Can't logon to acct to pay credit card
Please contact me. I can't access my acct. Customer service was no help. The local branch was no help. Can you help?
James
BBT CHARGES ON MY ACCOUNT
Good morning, I am contacting you today because I've spoken to a truist rep a few days ago and I also spoke to my BBT banker in Glen Burnie about a year ago about my checking account. I'm 66 years old I'm on a limited income, I don't have no overdraft line of credit so when my balance is zero expect NO CHARGES TO GO THROUGH MY ACCOUNT. So a year ago the banker told me they would fix my account so when my balance is zero nothing can be billed to my account! So for a year everything was fine then BBT started making a change to this TRUIST, but assured me nothing would change, so I had to talk to truist a few days ago because I had 150 Dollars in my account. I did contact nationwide to change my bill date for my insurance, but they snuck the 350 charge through. I did not have 350 so truist paid it anyway, overdrew my account and charge me a fee so I asked to speak to a manager and the CEO TO truist to explain to them that nothing is to go through my account and if I don't have the money to cover the entire charge....but it looked like TRUIST was trying to make money of if senior citizens...I've been with BBT for years....Can you please take a look at my account to see why I'm seeing these 36 dollar charged AGAIN, WHEN I Was told a few days ago and refunded the fees stated this would not happen again, they would not try to put charges against my account if I don't have the money there. I get SSDI SO IM IN A FIXED INCOME. THANK YOU FOR YOUR HELP IN THIS MATTER!
Theboys2
Checking on claims
I have a claim that im looking into and seeing what the status is. There was a check posted into my account and didn't authorized it to be put into my account and signed the paper and sent it back. And seeing if the credit went through. Thanks tara
anna
Not pleased
My Suntrust branch closed near my home after banking there for over 30 years. I then was told I had to empty my safe deposit box and open a new box at BBT. They have not made it easy. I made an appointment with BBT for 2 oclock today to open a new box. The personal banker took another client without an appointment ahead of me and Im still waiting. what was the point of making an appointment??? I called the Suntrust branch and they are closing at 330 today for an unknown reason. And closed the rest of the week for unknown reasons. How am I suppose to empty my box and get back here in time? To make matters worse. I cant even cash my check at bbt even though they say that they are now one bank. Truist???????? Is this any way to run a bank??????
Susan
Disappointed at the drive thru!!
Got in line behind 2 other cars. There were 2 cars behind me as well. First car left after 10 minutes. I waited for another 45 minutes before I got to the window!!! Missed my Dr appointment and was late for the rest of my day. Unbelievable. Seriously thinking about changing banks for a while. Can not ever get anyone to answer the phone at my bank or any bank in our area. Really disappointed
James
LOST MONEY BECAUSE OF FEES!
I've had BBT Bank acct ending in 0032 for 5 plus years, I told them from the beginning that I did not want overdraft protection because I did not qualify for a overdraft line of credit. So BBT BANK still charged my account an overdraft fee of 36 dollars for years I just found out after I went back and looked through years of bank statements. I want to sue to get those fees back.. Thank you! James Turpin PS BBT did stop charging me a overdraft fee about a year ago after I talked with the local brank banking rep and told them I never approved my account to accept charges that over drew my account.