Bankers Life And Casualty Company Overview
Bankers Life And Casualty Company has a 1.8-star rating, derived from feedback provided by 480 customers. In the Insurance category, it secures the 17th position out of 868 companies.
Rating
Contact Information
Website
www.bankerslife.com
Phone
(800) 231-9150
111 East Wacker Drive Suite 2100, Chicago, Illinois, 60601, United States
Bankers Life And Casualty Company Reviews
Christopher
Life insurance cash out
I never received a reply from bankers life and would really like to hear from them about this situation
Anonim
Clown showed up at my door
One of them showed up at my door uninvited wanting to sell insurance. Starts off showing me pictures of his family waisting my time. Then he starts fishing for all kinds of financial information. I thru him out. Never let anyone on your property unannounced. Especially them.
Anonim
Form 1099
My required minimum distribution for 2021 was not handled correctly; it was much less than it should have been. I requested a retroactive amendment to bring the rmd up to what it should have been. Instead of a retroactive amendment, I received my rmd for 2022. A note; My rmd for 2022 does not have anything to do with my 2021 taxes. I was told that the company could not do as I requested. I'm saying: I don't want to hear what you can't do. I want you to figure out how to do it. Please send me a statememt explaining that the check I received should have been specified as a amendment to my 2021 rmd. Include documentation concerning deductions for Federal and State taxes. This should have been done Last Week! I did finally receive the documentation that I requested but I did not receive a form 1099. My tax advisor says she cannot use that information without the 1099.
Anonim
Required Minimum Distribution
My required minimum distribution for 2021 was not handled correctly; it was much less than it should have been. I requested a retroactive amendment to bring the rmd up to what it should have been. Instead of a retroactive amendment, I received my rmd for 2022. A note; My rmd for 2022 does not have anything to do with my 2021 taxes. I was told that the company could not do as I requested. I'm saying: I don't want to hear what you can't do. I want you to figure out how to do it. Please send me a statememt explaining that the check I received should have been specified as a amendment to my 2021 rmd. Include documentation concerning deductions for Federal and State taxes. This should have been done Last Week!
Debbie
I have waited four months for My deceased Mother’s life insurance check. I have spoken with many folks and have received many promises about Delivery dates.
I have waited four months for My deceased Mothers life insurance check. I have spoken with many folks and have received many promises about Delivery dates. Two months ago it was sent to the physical address instead of my mailing address. That was my error. I should have received it to the correct mailing address a week later. Still two months since and I have not received it yet. Please check into this issue and hopefully it can be resolved quickly if it is put into the right peoples hands. Thank you, Debra Ownby for: Mildred Ownby deceased Policy number is 106**** and last 4 digits of S/S is 1085. 509-953-****
Gabriel
Inadequate customer service and claim payments
Updated by user Feb 08, 2022
I was contacted by the company and instructed to have their form completed and submitted along with the regular bill. We did so and still have not received a check since September 2021.
I believe that they are stalling us to the extent that we give up.
Unfortunately, we don't have that option. Our mother's well being is the focus and motivation to keep us trying.
Original review Dec 17, 2021
It's unfortunate that the automated system routes the phone calls to the Philippines. The attendants are ill-equipped to handle any issues relating to the interpretation of an actual policy and have no authority to do anything but look at the script on their screens. When you ask to be transferred to the U.S., they hang up on you. In addition, the standard recording claims to process claims in 14 days. Currently, we have been waiting for reimbursement for a claim submitted on November 5, 2021. 42-days to process a claim is unacceptable. If I knew this was the type of service I would receive once I started to utilize my policy, I would have never entertained doing business with this company. I will make sure that when my clients ask me for a decent long term insurance policy, I WILL NOT RECOMMEND BANKERS LIFE AND CASUALTY INSURANCE COMPANY. My next step will be to file a formal complaint with our state's insurance commissioner's office.
Lynette
ABSOLUTE Dissatisfaction
This is an AWFUL company! My mother has paid premiums to this company for DECADES, now when she needs services she's paid for, Bankers Life CONTINUES to come up with reasons to deny her claim!
MARION
Premium payment
Updated by user Feb 20, 2021
No response to verify receipt of premium payment
Original review Mar 23, 2021
Have you received my payment to pay through May? It was mailed Feb 5, 2021.!!!! That is totally unacceptable and very poor customer service!!! Beware of what is happening!!! I discovered that I had mailed my payments to the address that statements were mailed from, which had a different address for payments to be mailed to. Meanwhile, my check was lost and I had to pay $30 to stop payment on the check. I resent a check to the correct address. Statements with more than one return address should HILITE the correct address to be used for payments. More than that, Bankers Life should promptly forward any payments to the correct department, and even more so, they should reply in person when complaints persist without solution!! Thank you for what you can do to avoid this problem in the future.
Celia
LTC policy abuse of the elderly by stall tactics
This company did not hesitate to accept premiums paid for the past 30 yrs, but when my 89 year old mother lost her spouse and finally needed care as of last Nov 2020 due to progressive Alzheimers, they have come up with every excuse not to pay her claim. They have requested and we submitted excessive documents to get the claim started and when they finally admitted she qualified, they made the first payment addressed to her deceased husband even though they were informed that he had passed, which caused undue stress to my mother. The death certificate with POA for my mother was submitted a month ago as directed. They told me that they would reissue a check to my mother once they received this, but they never did. I had to call them again to find out that now we have to obtain a Heirship Affidavit. I don't think they would have ever informed us of this if we didn't call again. They will not accept my fathers Will so we have to hire an attorney. I feel abused and it appears to me that they are using stall tactics to try to get us to give up! Why was this not explained to us when the death certificate was provided? It should not be this painful to file a claim! There's no excuse for how this has been handled and it has caused a financial and emotional hardship on my mother and myself. "Customer service" refused to let me speak with a supervisor because they are so busy with calls, and I think I know why. Three months later and they have not paid a dime for the care that my mother needs and she has paid a lot to keep this policy. Shame on you Banker Life and Casualty!! Buyer beware!!
joseph
Very shadey company
i dont have a policy with them and they took almost ninety dollars out of my bank account and first it was 15 days to put my money back so 15 days passed i called again and they said another seven days and thats passed so now i have to get a lawyer involved and police for fraud and my bank involved so all i got to say is do not do buiness with them they are crooks they try to said there medicare insurrance but when they come they try to sell you life insurance insteadwouldnt recomend any one doing buiness with this crooked company
Anonim
HORRIBLE CUSTOMER SERVICE
The absolute WORST customer service ever experienced with an insurance company - they should have their license revoked. Customer service agents are not knowledgeable and will tell you a lie. They are disorganized and route all calls to the Phillipines and your information is mailed out to erroneous addresses. They do not pay their claims.
Edward
Angela Butigan and neglected payments by Bankers Life
6 months trying to get my mom into your system, which I must say is a poor excuse of a company supposedly committed to help dying people. I've been misled now for much too long by way to many representatives of this company and I keep getting no where. My mom is dying and I need these funds she has paid for in good faith. Can't this most outrageous issue be resolved at corporate level? Can't someone at this company please explain to me how and why there are such problems with your company regarding my dying mother and money she is owed by your company. This is despicable and I can't believe any legitimate business ever would have so many problems. The worse scenario now is an attorney. How gosh and so vile. I don't want to hire a lawyer but will if needed. You got my Gmail, you got my phone number. I suggest someone contact me ASAP, someone who will tell me the truth for once and resolve the matter ASAP
Rosalind
Long Term care policy
Updated by user Aug 11, 2020
Bankers has changed to a third party payer on a long term policy that was written in 1993. We have paid in over 25000 dollars since 1993. The third party payer is now not paying what is owed since June and will not pay.
Original review Aug 11, 2020
Since the third party payer took over they will not pay on 1993 long term policy
Anonim
Tax 1099’s
I am attempting to recover the 1099 for personal discrepancy unrelated to Bankers Life and Casualty Producer (2104 - ****) timeframes
Anonim
Slow claims processing and delay tactics
We filed a claim in mid-April. They sent a letter to our PCP requesting information. We received a letter 3 weeks later stating they had not received the requested information. I called the Dr's office and the information had been faxed to them the week before. I called the company and after a long while I was told that they did have the information. Saturday we received a letter with the header: S E C O N D R E Q U E S T IF YOU'VE ALREADY RESPONDED, PLEASE DISREGARD THIS LETTER Nowhere in the body of the letter does it mention what they are requesting. I spent half an hour on the phone with Customer (You-Ain't-Gonna-Get-Any) Service with the Freaking SOB telling me he could not forward the call to the people who had sent the letter and Me calling him A Bald-Faced LIAR! He tried to tell me that they are working on the claim; I called him a liar again; if they are waiting for information they need to process the claim, they're not going to do anything further until they get it. He did say he sent a request in to find out what specifically they need and to allow 3 to 5 business days for them to respond (by mail again). That means two more weeks before I know what they are asking for; two more weeks before we can pay the hospitals and ambulance company.
dannedan
Interview Scam
I was contacted by Bankers after they "picked up my resume on CareerBuilder" to be invited for an interview. Nothing wrong with that, however here are the warning signs: 1. The person contacting me sounded like she was reading from a script. She was unable to give me meaningful background for the position. 2. Initially I agreed to the interview however I asked for the following: (1) a position description of what they were looking for and (2) background about the company itself to be sent to me via e-mail. Neither ever arrived. 3. I was supposed to be contacted back the day prior to the "interview" to confirm. When I did not receive a call, I called them back. The same person who called me the first time answered and gave me the same sale pitch (almost verbatim) as during the initial contact. She seemed bothered by my questions and clearly wanted to get off the phone as quickly as possible. When I said that I never got the e-mail with the information I promised, she asked me to "check my spam filter"... A warning in and of itself. 4. The person I spoke to reminded me to "dress professionally" (really? For an interview??) and to "bring my resume" All in all, the above is a scam. When a company seeks you out based on your credentials and the resume you post, they don't ask you to "...dress professionally and bring your resume...". They either seek you out, have an opportunity and want you for that position or they don't. In this case, they are blanketing job sites and cold-calling job seekers. I don't know how it is to work for them, however based on the large number of complaints, this can't be a good place to work at. - If you are not convinced by my logic, here some guidelines in general: - NEVER pay for your training. If a company asks you to pay to get trained then RUN! - NEVER trust a company who asks you to bring your resume to an "interview". Your resume is supposedly how they found you in the first place so they will have it. - NEVER trust a company who, after an initial contact, does not follow up with serious materials as to what they would want you to do including a detailed description of the job(s) they are trying to fill. - NEVER trust a company that gives you a salary range of "80k to 200k" (as was the case here) for a position that does supposedly not involve sales. I will not be going to my interview. To all those who choose to go: the best of luck and I hope they don't wast too much of your time.