Avianca Overview
Avianca has a 1.5-star rating, derived from feedback provided by 637 customers. In the Airlines and Air Transport category, it secures the 21th position out of 232 companies.
Rating
Contact Information
Website
www.avianca.com
Phone
(888) 212-2647
Avenida Calle 26, 59-15, Bogotá, Cundinamarca, 111321, Colombia
Avianca Reviews
Andres
CLAIMS
Pesime customer service, send me to do everything by internet, 2 hours on call and don't response what I need
Anonim
Trying to add my frequent flyer number from another company that they are associated with.
I could not get help on how to add my FF number. Also, we called hours after booking to ask if we could make a change on the departure time since my Son picked the wrong time on our original date. We were on hold for the longest time and we kept getting disconnected. We finally spoke to someone who had no idea how to do this. Every time we called them it's very frustrating because you don't get any solution to your questions. My aunt just flew to Costa Rica on this company and was so dissatisfied with everything about this company.
Jessica
Service and policy
Updated by user Jul 25, 2023
The company did not provide me with information that I’ll need a yellow fever vaccination when I booked my flight from Brazil to Colombia. It has cause me to go back a forth to the hotel for 3 days in addition to paying for hotel stays that I did not plan or expect for. The airline has taken no accountability, but yet denied me access to fly.
Original review Jul 25, 2023
I requested a refund as I was not informed of the necessary vaccination needed by Avianca which caused me to miss my vacation/flight.
Queen
A mistake on the date flight Dates
When they cancel flights, they just do it without giving you chances to change your flight; they just tell you: we've changed it and now this is the new schedule; so at the end; you miss a day of vacation, or you have to re-arrange everything.This time they had me waiting for 7 hours on El Salvador!
Jasper
Surfboard Baggage
Hi, I would like to travel with my surfboard. Dimensions: 180cm x 50cm x 30cm. 25kg. I booked with Air Canada. Booking Number: 4EVCNQ My full name is: Jasper Schmidt Thanks a lot in regards, JS
Cesar
Haven’t been able to reach anyone
Trying to receive confirmation of ticket purchase , never received email would like to know if I have the ticket or not .
Mirta
Hablar con un representante
Tengo reservas de vuelo desde febrero de este año y la han cancelado para darme nueva fecha la cual afecta totalmente nuestras vacaciones. Exijo una solución
jonnathan
Lost luggage
avianca is the worst airline to fly my wife flew from jkf to cali, clo av063 july 6/2023, her luggage is still lost and the dept in charge has no idea where it is , no info on what happen . yet alone offer any reimbursement or give us any assurance ,that our cost would be covered by them while we get our clothes, if we ever do get them. they keep giving us the run around when we call the number they gave us in cali colombia they have no straight answer on what happened, how is it possible to loss the luggage . my wife will be on her 3rd day with no cloths because of Avianca's failure to serve. its impossible that in these times we live in an airline can find luggage report number CLOAV5246****
Jin
Regarding the delayed baggage
Report: Uioav8152**** Hi may name is you jin (my wife Bae jinkyung) Firtst, i cant believe the avianca service because it was good memory. I'm now having honeymoon travel. But because of delayed item, our honeymoon are messed up. It's 4 days we cant receive our luggage and we dont know when one of luggage are arrived. So dissapointed. We are buying everything. (We have only cloth we wearing) clothes, toothbrush, underwear, socks, cleaner, shoes exept sunblock, pill. And our honeymoon schedule also are messed. So i want to know and let us know the compensation. Nobody tell us about this from avianca even baggage calim supervisor just call to customer service and he everyday say luggage will arrived tomorrow repeatly but not. And even it is more difficult to contact him. Avianca, please let us know your wise solution and reply
Asaf
A refund request BOGWE-966921
Hello, I bought a trip for me and my wife from Cartagena to Bogota on October 24th, booking code 373537, rate L, for the Grand Total of$ 601.00 USD. But i changed my traveling plans so i don't need this flight and because of that asked for a refund (application # BOGWE-966921). How long until i will get an approval for my refund request and how long until i will get the refund to my credit card that i used to pay for the flight? Best Regards, Asaf Or
ana
LAX TO EL SALVADOR
I was in another country and needed information on my flight , i called but no answer , the only response i got was trough automated text , that did not help and kept repeating the same message .
Anonim
Horrible service
I had to changed my flight day and they told me that all together for two tickets it was going to be 450 the girl was so rude and never did the change even thou she took almost an hour on the phone and she confirm with me that she did all the changes but come to find out Sunday I called to confirm and the change never happened so again I spent another hour and a half with Avianca to because I had to fly on Tuesday 27th of June the guy charged me 860 dollars for the two tickets sent me confirmation and a fake itinerary that never happened and unfortunately they were so rude again and the transaction never happened so when I got to the airport they told me that both transactions never happened and they almost didnt want to let me flight back but I had to pay at the airport 600 dollars I think thats so unprofessional and need to get reimbursed I been flying with Avianca the last few years and always expect better service but unfortunately its on the decline worst
Yeri
Broke two of my suitcase
May 26 you people broke one June26 you people broke second one It not fair that you pay a lot of money for your flight and they destroy you things
Leah
Uatp card issue
I have a UATP Voucher from a cancelled booking since COVID period which ends in 2024. I am now using the UATP Voucher; however, I am not allowed to checkout with the voucher. The customer service available is an automated live chat which doesnt help at all. I have sent numerous emails to the help email and still no help what so ever even though I was told that I will get a reply in 12 hours.
John
Flight cancelled
Be warned if your fly Avianca and you connect in bogota on another airline to the US they will not let you board.
Justin
Baggage Damaged Upon Arrival to Medellin, Colombia
Updated by user May 05, 2023
I will be happy to provide details and update the rating once the claim has been reevaluated.
Original review May 05, 2023
I travelled to Medellin, Colombia for 7 days for a very close friends wedding. I had connecting flights from Bogota, Colombia and then to Jose Maria Cordova International Airport in Medellin, Colombia. Upon arrival my luggage was unfortunately damaged when picking it up. The back rear wheel of my luggage was completely broken and I had to physically carry or drag my luggage from this point forward. I notified the staff, signed a waiver upon my departure flight, made a claim online within a reasonable time frame (7 days-upon departure flight), attached photos and was provided with an inadequate response from customer service. The response from customer service did not account for any of the evidence, simply accusing me of not submitting the claim within 7 days. Which is their company policy and their expectation is for paying customers to automatically know this information. I immediately submitted my claim within the 7/8 day once I returned home from Colombia and had adequate internet access. I flew both arrival and departure flights with Avianca Airlines. It was my very first time traveling to Colombia and flying with Avianca Airlines. I expect the company to hold themselves accountable for damages to a customers luggage and having the integrity to make the correct decision based on factual information and evidence. Again I flew both to and from Colombia with Avianca Airlines within 7 days! I look forward to this being corrected!