Autonation Overview
Autonation has a 1.6-star rating, derived from feedback provided by 509 customers. In the Dealers category, it secures the 6th position out of 2832 companies.
Rating
Contact Information
Website
www.autonation.com
Phone
(877) 253-4239
200 SW 1st Ave, Suite 1400, Fort Lauderdale, Florida, 33301, United States
Autonation Reviews
Wesley
Horrible service and customer service
Brought car in for service and got quoted $3,400, yet was charged $5,000! And found out the marked up the price of the parts higher than msrp! So when I contacted the dealership and left message with the gm to call me Back he never responded! So I called corporate autonation with the same results!! Apparently they do my address issues or correct issues! Very disappointed wont deal with them anymore!!!
Ernest
False written agreements
I live in the Houston area. I found a truck in an Austin autonation (15718 N Interstate Hwy 35, Austin, TX 78728). I emailed and was contacted by Diana, a sales associate. I submitted an online app and was told I was approved. I drove 3 hours one way to see the truck. It had several issues that apparently they didnt know about. I drove back home with nothing. I was contacted again by the sales associate about another truck and was given a written signed agreement by the sales manager of the store on what my payment would be. I drove back down a couple days later. When I arrived, the sales associate stated that the manager made a mistake and my payment would be more. I was very upset for the wasted time and lies so I left again with nothing. This was very upsetting that this is how your company does business. I still have the agreement if you would like to view it. I have since purchased a different truck at a different dealer. Your company has lost my business as well as any recommendations I would make. This was the worst car buying experience I have ever had.
Tellis
The stride I received from Mike the manager was uncalled for
I called auto nation after talking to them I told them just had work done they said we know we did that it is something we did bring it in Kathy 8:00am Monday I do not to pay again when just did for same thing so I called Mike he said this is Saturday I'm at home rudly then he yelled get on the same page without hearing me then ok I'm going to talk ok I'll let you talk I told him you have attude there no reason to come at me like that and your rude and there no reason for that talking to me like that we do not ever have to talk again no have good night
Hector
Damaged my car
The AutoNation Subaru of Roseville is by the worst dealer ever been to.takes a week for an appointment (just to book) and then when you get there they make you think theyre working on it and then after two hours give it back in the same condition and say its not on them.wasting peoples time and not delivering on what they pay for.I would take this car back and buy it elsewhere
Tiffany
Why can’t I get my money back?!?!
Honda at bel air mall mobile Alabama is telling me I have to have bank pay off statement in order for me to get my money back for an extended warranty. Also saying it will take weeks to give me MY MONEY back. They had no problem taking my money then refusing to acknowledge the problem with the vehicle. I got rid of it and have the bill of sale with the odometer statement and I want my money.
Rexi
No contact from the dealership
I purchased a vehicle back in April from AutoNation Ford Arlington in Arlington, TX. I have been calling them for 2 weeks, now and have tried to speak to the finance department, but haven't had any contact and was allowed to leave voicemails. I have not received one call back. I contacted this Customer Service, for AutoNation, and they left them an email, but I still have not received any response. Great customer service, if you don't like repeat customers! First off I was conned. The finance lady "Sindie Estrella," told me that because of the inconvenience of having to wait to pick up my vehicle for two weeks, while they had items repaired on it to pass emissions, they were including a 2yr bumper-bumper warranty on it and 2 free oil changes. Well, it turns out I paid $4k for the warranty and $175 for the two free oil changes, which I don't even need since I would rather do it myself. I have been calling for two weeks to cancel these warranties, and I have not received any response. I would go there, but it is over an hour from where I live. But that may be what exactly needs to happen.
Alan
To issue a formal complaint
My daughter recently took her car to the Toyota dealership in Corpus Christi Texas because the engine maintainable light came on to have it checked. She was told by the service advisor she was due for the regular 60 k mile service. She recently had the service done elsewhere and told them it was the engine and not the regular light that cam on as she was driving. They seemed to be more concerned about who was picking up the 40 tacos rather than listening to her and she left as she had to be at work. Needless to say she was very upset. When she got to work and told me what had happened I called the dealership and when I reguested to speak with the service managers name I was told he didnt even work there. When I was finally able to find out who was in charge he wasnt available and never called back as I was promised. Granted I didnt purchase the car there but it remains in warranty and this was no way to treat a customer.
Enrico
Cancelation request of warranty
I have contacted through chat 8xs now to request the cancelation of my extended warranty. Each time i get someone will get back to you. Nothing no response. I emailed my sales rep..again no response. I emailed a form for the cancelation..no response. Ive called the dealership...no return call. This all over a 10 day period. Unless you wanna buy a car they are right on it. But if you wanna cancel something you get nowhere. I called veritas to cancel they refer you to corporate. Corporate has no idea on what or how to do it just snicker about it and tell you to call the dealership. In no way even willing to help. Im so disappointed in how customer service is handled unless its to make a sale
Anonim
Complaints
I took my vehicle into AutoNation Chevrolet Gulf Freeway and was let down when I was performed a multi check on my vehicle that cost $194. An individual called me on the phone (did not leave his name) but stated to me that my vehicle transmission needed repairs and that it will cost $7,000. I asked the individual about my torque converter and was it checked. The individual stated to me that I did not have a torque converter inside my transmission. I told an individual at AutoNation to stop all production on my vehicle and I will come pick it up. After getting my vehicle, I took it to my local mechanic. After checking my vehicle for $150 he stated that my vehicle very much does have a torque converter. At this moment, I am very upset because the individual that check my vehicle for $194 on my vehicle told me that I didn't have a torque converter. With this being said, I know that he never checked the vehicle enough to even know if the vehicle had a torque converter. It states that on the paperwork" the brake lining needed repairs front brake replacement" and that I declined work, but I was never notified about this. With his name attached to the bottom, quintillion's Emilio(license numbers 6415). As a customer that have spent multiple of thousands of dollars at AutoNation Chevrolet Gulf Freeway, I'm very upset, and I feel like I should be refunded my $194.88 because it was a waste of time and a waste of money.
Cassandra
TERRIBLE SERVICE FOR INSURANCE CLAIM
SEVERAL DELAYS ON MY INSURANCE CLAIM ON THEIR PART. SINCE MARCH.THEIRPLEASE DONT GO THERE PDR QUIT THE JOB ON MY CAR. AND THEN IT SAT 14 DAYS, AND WHEN MY INSURANCE COMPANY TRIED TO PICK MY CAR UP TO DO THE JOB THEM SELVES. THEY WERE TOLD THEY WOULD BE CHARGED STORAGE AND ADDITIONAL FEES TO TOAL OVER $1600, AND REP TOLD ME IT WAS AGAINST THE LAW FOR THEM TO PICK MY CAR UP TO HAVE IT FIXED EVEN THOUGH THEY HAVE FAILED TO GO SO. THEY THEN SENT ME A FINAL LETTER SAYING 6/2 THE JOB WOULD BE COMPLETE AND TODAY 6/1 IM TOLD IT WILL BE ANOTHER WEEK SO I HAVE TO PAY FOR ANOTHE WEEKS CAR RENTAL.
Lusilla
Complaint
On May 3rd our 2016 Ram was dropped off at the 5600 Broadway store for transmission repair covered by a $4,700.00 insurance plan sold to us by Autonation as an extended warranty. I called Mike, the service manager on the 19th. I was told he was still waiting for the insurance company to approve one of 3 options submitted. I asked if i should call the insurance provider to which he said no to give them another week or so. I explained this vehicle is used to pull our camper that's in storage @ $190.00 per month. His response, " you probably should rent a truck to pull your camper". I called the insurance provider who stated they had sent an inquiry 7 days prior and were waiting on Mike. I was furious, first for the cavalier "rent a truck", then the outright lie. May 23rd we get a quote for approximately 5000 dollars of additional recommended services, which is a definite NO. On the 26th my wife gets a quote sent for $6500.00 in transmission repair parts with a request for a signature to proceed with repairs. Absolutely no contact in regards to insurance coverage even after being told what repairs were performed was up to the insurance provider. I would highly recommend telling your staff to never lie to a customer, especially when they can follow-up. Our 45th wedding anniversary is June 30th. We made reservations last year which will be forfeited, I'm sure, because Mike has been waiting for approvals before ordering the required materials. When we purchased the vehicle we were told it was inspected and brought up to date on all required services, so this brings into question the "moderate priority" of the additional work. Either the salesman and service manager lied upon purchase, the work performed wasn't documented, or ... We appreciate the opportunity to express our concerns, Daryl and Lusilla Maly D- 970-380-**** L- 970-380-****
Ashley
Warranty Information Not in the System
Original review May 10, 2023
Just bought a 2017 Toyota on 5-6-2023, from AutoNation Mini of the Woodlands, TX, Store # 397. My repair shop inspected the vehicle on Monday 5-8-2023, and informed me that the alternator needs replacement. Since I have the limited 90 day warranty, I immediately called the warranty company at 800-594-**** to file a claim, to obtain approval for the repair. They informed me on Monday that I was not in the system and to call the dealer to have them input my information into the system. I called the dealer and spoke to James on Monday to have this done. He said he would take care of it. I called the warranty company again on Tuesday and same answer, that Im not in the system and to call the dealer to take care of it. I called the dealer again on Tuesday. Spoke with a young lady who sold me the vehicle because she said that Steven Medsger the finance person is the person that handles this and he was not there. She said she would leave a message for him to take care of it first thing Wednesday morning. Today, Wednesday, May 10 I call the warranty company again and get the same answer. I called the car dealer and spoke with Steven Medsger, he told me that the reason for the delay is that my loan from USAA is not fully funded yet and they are waiting on USAA. I informed him that that does not make sense because everything is done electronically. I called USAA myself and they gave me a loan tracer number and said the loan was actually fully funded two days ago. Please assist me by getting my warranty information uploaded into the proper system and have the AutoNation dealer, especially Steven Medsger to stop blowing smoke up my *** and do his job.
Jake
URGENT Autonation Chevy Gilbert URGENT
On April 7th 2023 I spoke to a sales manager, Drew, about a 2024 Silverado Dually LTZ Diesel he had inbound, I inquired about purchasing the truck, Drew seed excellent over the phone, and text message, we agreed on a trade in amount for my 2022 high country 2500 HD diesel although his offer was thousands of dollars less then the same store, in Peoria, and other competitors, I was willing to take the sacrifice because they had the truck I needed (DRW). They told me the new truck would arrive on April 10th. April 10th came, no truck was there. I reached out multiple times via call, text, and email. Barley getting any responses from him or my salesman Christain (Chris) to cut the story shorter, 5 days pass and its April 15th I get a text message from Drew saying he has another truck just like the one I initially inquired on back on April 7th, on the lot, ready to go, I asked him to send me the MSRP and he did, turns out its the truck I initially called about. They were going to sell it to someone else, Drew told me sorry I had you on another truck and he needs me there as there are multiple salesman trying to sell it/customer trying to buy it I live over an hour away, I didnt hesitate to get on the road and hurry up in as I kept getting threatened that they would sell the truck to someone else, I came in, to my surprise, they lowered my trade value $2,000. I was told its because Im getting too good of a deal on the dually and most people are selling them way over msrp while Im paying under due to being a GMS GM Family First customer. Drew, and my Salesman told me, you cant take the new truck today because we dont have anyone to PDI (pre delivery inspect) it. I then walked outside with the salesman to at least LOOK at my new $85,000+ truck. Turns out, while we are looking at the truck, there is a whole TEAM of Employees completing PDI on other vehicles. I didnt say anything I figured Id give them the benefit of the doubt. We walked back inside, and I was take to a gentleman named KYLE from finance who told me, thats NOT true and we have people doing PDI until 8PM and after I agreed to pay there quoted 9.9% APR, my salesman told them to PDI my truck. They scratched multiple parts of my truck and I did not complain because I really needed to go home to take my medicine. After waiting around in the store for HOURS as Drew, and Chris, double/triple booked appointments apparently, i reached out to Chris to let him know I am fainting as I have an extremely rare type of sugar condition and I need to go home and take my meds and come back, I already signed the purchase order for the truck, Chris said, thats fine but Im going to be forced to sell it to one of the multiple people here trying to buy it for much more money and so I chinned up, and fought through it. They had my wait at least another hour, sent me to finance, where I met the finance manager, who was honestly the best finance manager I ever worked with (I spend about a million dollars a year on new GM Vehicles so Ive dealt with plenty managers) he did NOT pressure me into buying un necessary warranties/adds, etc. and totally understood exactly what I was going through. The deal was now finalized, and I can go home. I paid $599 to have my windows tinted, PDI team did not tint my windows. I was told to come back at a later time to have my windows tinted. I came back Thursday, April 20th, at 1pm, like they told me to, I arrived at 12:40 to get my calaway golf clubs out of my old truck, as well as my garage remote, and get my windows tinted I went up to service and mentioned Im here for my window tint, and picking up some stuff out of my old truck they said okay, we will be with you in 5 minutes or less. Let me remind you this store is over an hour from my house, and 2 hours from my place of business, I drive a huge diesel truck, and diesel fuel is NOT CHEAP, I waited for almost an hour, while trying to get ahold of my salesman to find my garage remote and golf clubs, (the same salesman that I asked to get them for me when I was there initially picking up the new truck, I only asked because I was almost in a coma!!! And could barley move) and I could not get ahold of anyone. I could no longer wait, and I left. On the drive back home my huge GPS screen went black. And service stability control (or something like that) message popped up on my cluster. I told Drew all about it, sent him photos, videos etc, and then my passenger headlight just completely stopped working, I sent him photos and videos of that, too. He said bring it in Ill have them fix it, its under warranty I told him about the bad experience I had waiting for my items (which I still never got!!!) and my window tint, and asked if he can have a loaner / rental vehicle waiting for me. He said we dont do loaners or rentals again, Im over an hour away and only have 1 vehicle, how am I suppose to put food on my kids table? My truck miraculously started working as expected. Now, since then, its been happening daily, same issues and more, my truck literally slams the breaks when cruise control is enabled it keeps saying service, Park assist, and clean sensors, there is no obstruction or dirt on any of the sensors, i tow huge RVs, and huge trailers for a living, which is why I needed the dually, I have videos that my team of lawyers will be uploading to YouTube shortly, check back for a way to find them, this truck is a death trap, its going to kïll me, or someone else!!! I have reached out to them about 20 times, with no resolution offered by them, today, May 5Th 2023, drew told me take it to your nearest dealer to see if they can help you my nearest dealer is WEEKS away from even looking at it. Please, who ever is reading this review, understand that my grandparents, uncle, aunt, and father in law, have worked internally for General Motors Company since LONG before I was born. I have a large family and extended family of 200+, we have never had this kind of experience at any General Motors store in our life! I cant even sell this truck to another dealer just to get rid of it, because Im afraid it might hurt someone and I cant live with my self so here I am, out almost 6 figures, no drivable vehicle, no work due to that fact, embarrassed, ashamed, and down right regretful. I wish I could go back in time, but thats not possible, please, save your self the embarrassment, pain, physical/emotional/financial/mental abuse and dont shop here. I will be updating this review with more information as to how this will all play out. Signed, Jake Ephrim
Anthony
Poor mechanical diagnostic service
Updated by user Mar 08, 2023
On March 15 th my service advisor informed that the technical analysis report of my car showed severe fuel line corrosion, gunky spark plugs, moisture in the gas tank. When asked if the November service Technician checked the spark plugs during the November 28 to...
Original review Mar 08, 2023
3/2/2023 12:20 pm A Stanley Customer # 556**** Dear AutoNation: I am Writing you because I called on 3 separate occasion (February 16th, February 21 and March 1,2023). Each time I left a detailed COMPLAINT! I wound like someone from the executive division, of AutoNation Corporate Offices to please contact me. The complaint basis stems from service from the Mercedes-Benz of Fort Lauderdale 2411 South Federal Hwy. I took my car in for repeat evaluation on February 16th, 2023. This was a scheduled appointment in order to obtain the customer loaner care service during repairs. The complaint was that the car rumbled, shakes violently periodically at stop lights, highway driving, and coasting traffic. The issue started in early November 2022 but I had to wait for the customer loaner care to be available and took the car in for the annual standard of care tune up and to fix the rumbling/ shaking issue. I am a medical doctor, first responder and work 12 hours shifts, at various health care facilities in Miami-Dade and Broward County, between Coral Gables up to Plantation Florida. I need a dependable car. That is why I only buy Mercedes-Benz cars and take it Mercedes-Benz dealerships for maintenance. I initially took the car in on November 28th,2022. When I received the car back from service, on Dec 2, 2022 it drove different but within 24 hours it gradually started back to its forementioned problems. I called back to Mercedes-Benz within a few days to complain but as usual had to coordinate with the customer loaner care service. I told the phone receptionist(s) and service advisor sounded like the car was going to blow-up, it rumbles, shakes in slowing traffic and all the previous terms listed. I brought the car back on January 6th, 2023 scheduled appointment. The service advisor drove with me but as I stated the problem (was periodic but frequent) it was not occurring during that 10-minute test drive, time frame. Mercedes subsequently did not take the car for though investigation. After that time the care has gotten progressively worse, and its been parked for 4 weeks. I called Mercedes-Benz on multiple occasions to complain. I can pull my phone records if needed. The car has progressively gotten worse shaking, rumbling sounding like it is going to blow-up. Witness to my complaints is your 3 female receptionists on several occasions who were informed and transferred to my service advisor. One of your receptionists said sir if the car is sounding that bad do not drive it here, call a tow company and bring it here. After making the usual timely arrangements brought the car in on a AAA flatbed tow truck on February 16th,2023. The car was driven from the entrance driveway to the service-bay (100 yards) shaking violently, rumbling loud and sounding like it was going to blow up! My service advisor Torey agreed and said he also smelled gas. Once in the dealership my service advisor (Torey Williams) gave me great service, however Two Individuals in the dealership made me feel like a piece of brown cardboard trash! I am going to allow them to come forth and give their names to you (AutoNation). I complained about their communication skills, action performance in servicing me (the valued customer). I also made general observations and reported unprofessional behavior in general dealership from the time frame I was there. It was just a sloppy run facility compared to previous years. I ask that you pull and save your lobby videos from 2:15 to 3:15 pm to capture some of the personal interactions I had at the dealership. There should be 3 transcripts of my 3 complaints in your files for you to review. Please contact me to get more details if you care to. On March 1, 2023, (15 days after my car was emergently brought into the dealership on a AAA flatbed tow truck smelling like gas). I had to call myself, to check on the car status. I was finally informed that my bill is $ 6,428.11 of which I honestly feel, should not be charged because the original Certified Mercedes-Benz work by certified mechanics and diagnostic services was not performed properly to detect the November 28, 2022 associated complaint issues, and jeopardized safety. Yesterday the Service Manager from Mercedes Benz called me unannounced at 12:50pm yesterday. I was at a doctor's appointment and asked him to call back in one hour. But no call back. To tell you the truth, am expecting a much-awaited call from AutoNation Corporate Offices. I called your AutoNation Office (954-769-****) on 3 occasions but not sure if you are using silence as a solution tactic not to call me back. To summarize, I left 3 detailed reports with the AutoNation representatives. I was assured (each time) a call back but no one called me back. The issue is that I have the Customer Loaner Car from the Mercedes-Benz dealership and want to know what course of action do you advise until the matter is resolved? Do you want the loaner car back and I walk to work, or are you going to fix the car? I am very, very disappointed in the response to a simple problem from a major corporation. I see why people call Help Me Howard of Channel 7 News and draw the attention of the local community! A STANLEY
Ethelmae
Bad customer service
Prior delivering a brand new Mercedes GL E350 they failed to do the inspection include PDI thats predelivery inspection because the car has missing parts for Mercedes-Benz USA. It is the dealer duty to make sure that all the parts are on the car along with 56 different spots, scratches paint chips, and dents.
Jarrod
I purchased a new tire from them. They placed the flat tire on the car. That's dangerous.
I called Mr. Eddy at Autonation Honda in Sanford FL on 2/1/23. I ask Mr. Eddy could the service team replace a driver side front tire if I didn't have a wheel lock key. Mr. Eddy assured me that Honda Autonation in Sanford could do that. I drove there that day. Mr. Eddy told me that the tire would need to be ordered. So I left without a solution on 2/1/23. I called 2/10/23, and I received news that my new tire was in that morning. I spoke with Mr. Eddy. Once I arrived, Mr. Kenny Love informed me that he couldn't take the wheel lock off my car. I was sent to a Chrysler dealership in Sanford to get the wheel locks removed. I returned to autonation Honda in Sanford to get the driver side front tire replaced. I received service and paid $272 for a replacement of my driver side front tire. On 2/12/23 my driver side front tire is flat again. I look at the tire, and it is the same flat tire that did not get replaced. I called autonation Honda in Sanford and spoke with Mr. Michael in sales. He ignored me and refused to answer again. I called from an additional number. I spoke with Mr. Nathan Suckles. He informed me that he was terribly sorry, and he would try to fix it in the morning at 8:30. He told me that he will speak with Michael Donaldson and Michelle Vickers about the matter. This is very dangerous to send a paying customer in myself on the road with a flat tire. This is after they have spent $272 on a new tire. The lackadaisical attempts to fix the solution is even more dangerous. I've wasted so much work time and gas money on this matter.
Ed
Something isn't right..
Updated by user Feb 12, 2023
Never heard back from AutoNation.
Original review Jan 13, 2023
I have been trying to sell my truck through. Automation, I ended getting two different offers for my truck. The first one was 11/11/2022 for $55,000 with I let expire. The second one was on 1/10/2023 for $46,500 So, I decided to call the dealership to make sure the offer was still valid, and I was told. That the offer was change by corporate headquarters and that the price of my truck is now $38,500 I feel there's something not right with this offer. Foremost, my truck is like new condition. With only 30,433 miles, totally customize truck. I never got the opportunity to show them my truck, and they just decide to lower the offer without seeing the truck. This is not right! Honor your offer.