Auntie Annes Overview
Auntie Annes has a 2.1-star rating, derived from feedback provided by 421 customers. In the Coffeehouses and Bakeries category, it secures the 4th position out of 103 companies.
Rating
Contact Information
Website
www.auntieannes.com
Phone
(877) 778-9588
48 - 50 West Chestnut Street Suite 200, Lancaster, Pennsylvania, 17603, United States
Auntie Annes Reviews
Anonim
Complaint on management
I got a email about freebie weekends and the manager on duty was rude and told me if it was thru the app he could not do anything about it. I understood that part but he was very rude and I need to speak to someone immediately.
Kyeisha
CUSTOMER SERVICE
I went to concord pike aunties annes by xfinity. I went it the store which no one was in there except the two ladies working i asked to order to unsalted pretzels because the salt makes me feel nausea after eating it. I was talked by the lady with red hair that they only have one unsalted pretzel. I was confused so i asked do you guys not make them here she said yes but its only one unsalted so she ca give me that one and a salted one i said can i just place a order for them to be cooked she said hesitating that they could make them it would be 10 mins i saud thats fine i have to run to the other store anyway. When i came back it was people in the store and theh lady that cooked them handy me the pretzel i was asking about mustards and she said thats the only one they carry so i just left. When i pulled out i started to eat the very cold pretzel which i tased the salt immediately when i looked into the bag it was a salted pretzel and unsalted one. So i went back and told them it was salted and i just want my money back. I even attempted to show them which neither one cared to look and the lady with the red hair told me to just throw them away i told her its not my job to take food and throw it away i was just returning to get my money back. She never bother looking at them just wanted to go back and forth about throwing them away. She grab them and turned directly behind herself and threw them in the trash. I asked when they make their pretzel here are the automatically made with salt her response was yes. So im assuming that place scrapes the salt off by hand which is disgusting and disturbing. Not sure why the lady with the red hair was giving me so much attitude. I dont believe i did anything to aunties annes besides be a loyal customer but i will report this is in the ratings so people can know what to except when they go there
Onnah
Management fired me without warning.
My general manager was forced to sign an NDA. He also had a life insurance policy taken out on him by our owner. I was up for the store manager position but then I was told that I would also have to have an NDA signed before I could have position. The owner fired me without reason or cause, and put our general managers brother in my place. He pays for both of them to live in an apartment under his name. I also have never seen a single one of my pay stubs even though Ive asked multiple times. I never truly know how much money Im making. Im not sure whats going on at this location is purely legal. Theres something truly terrifying about working here, and fearing for the money that I may or may not be making to survive.
Eth
Bad Customer service. I usually have no complain about the pretzel. I live in Saint Pete.
I was at the Mercedes Benz dealership at Cutler Bay. To kill time while waiting for my Mercedes serviced to be done. I went walking at southland Mall cutler Bay on June 26, 2023. Occasionally I treat myself with Auntie Annes pretzel. My favorite is raisin. But they stopped making the raisin for long time. Its so happened I walked by Auntie Annes Pretzel yesterday and they have the raisin. I was so excited to see the raisin Pretzel to my surprise I took one bite. It was so dry. I felt like the pretzel had been there a couple of days. It felt like an old pretzel. I went back and told the lady at the counter. They just give me a cold shoulder and ignore me. I thought they didn't hear me and I mention it again the 2 lady just ignore me. I was very disappointed with their service. I paid almost $10 for small lemonade and one pretzel. The lady gave me the glaze dip. I told her I didnt want the glazed dip. I wonder if the dip was extra charge. Anyway I never get the dip. If the pretzel just come out the oven 15 minutes to 1 hours its still taste great. I know yesterday pretzel was there more then 5 hours. Its not my 1 pretzel. I have been eating it for over 10 years now. If you need to see the receipt my email is eth_talc@***.com.
Izabelle
Bad (NASTY)employees
The employees of the Monroe a auntie Annes touch their phones with gloves on. Then touch food, and touch their backs and touch food still without gloves on.
Yhwhiyr
Complant tried to order hotdogs inside the St. Louis airport. The young lady told me they didn’t have any they were sold out and it wasn’t making any more because it was too time consuming.
The young lady at the counter told me that she wasnt making any more hotdogs did absolutely nothing ready, and he said it wasnt making any of the hotdogs because it was too time consuming. They didnt have a pretzel ready or anything. This is how businesses fail you got the wrong people working for you.
Aylinn
Lead handling food without gloves
Lead was handling dough without gloves while talking on her cell phone. Touching her hair the dough and the phone. Asked manager to call me. No call
Angela
Burnt pretzels
The young man was very polite and professional. He made me feel confident that the issue would be addressed.
Shawna
Wrongful fire
Auntie Anne's is horrible and their gm is not running the place correctly the team mates new someone was getting fired before that person even knew and that person has still not been told my son was taken of the schedule supposedly due to lack of hours and was suppose to go back on when the hours picked up but now they are supposedly saying he is fired and not contacted him about it and he never got a write up he never missed one day that he was schedule he was always there and walked five miles in the cold to work when he didn't have a ride he was wrongfully let go
Kimberly
Unprofessionalism, edit auntie Annie's in Cincinnati
Yes, I live in Cincinnati Ohio and I deal with the auntie Annies on Calhoun St., Cincinnati now I order from DoorDash all the time and I go up there frequently when I ask for extra icing it is always on the side and that is dealing with my classic Cinnabon and I think on the side when I called to ask about the matter because they just put a lot of icing on it. The manager argued and hung up in my ear. On top of that I ordered another DoorDash order and ordered it how the manager wanted me too and I will steal done the same exact way. I dont understand why be so nasty and argumentative all Im asking is my order be efficient incorrect when Im paying my money. next time I will take a picture
Jessica
Service SUCKED
We have been standing in line for 25 minutes at the Northpoint mall upper level location. The cashier is on his phone texting and answering phone calls while the line is literally wrapped around the corner. Its disgusting and totally unacceptable.
Deshanda
Cashier yelling at me
I was yelled at by the cashier and told me I need a calculator because I asked why is my total 30 plus dollars for two numbers one combos then she said I was the mark of Buddha move the protective screen at the register and continue to say I do this 7 days a week as I covered my childs ears because she was so rude I asked again how is that my total I told her dont worry I no longer want it and have a nice day she was still yelling do you need a calculator because I do this 7 days a week with the pandemic things are rough for many and this was my childs treat and she took this joy from my child and was rude
Julie
The location was closed and no answer
I placed an order on the app for a certain location, they were closed, I called 1800 number no answer, I called another location close by and they dont answer as well, so Im very upset, I want a refund and the app gives no option for that, where can I get my refund or my order, its not fair you can charge my card but gives no option to request no refund for not getting my order or letting my know the location I ordered from the as closed or shut down, thats horrible customer service. I never ever complain about this and never make a big deal but this is very unacceptable.
Megan
False advertisement
Original review Aug 19, 2022
Visiting Auntie Annes RedRock Casino location. Saw ad for purchase with purchase. Inquired about ad. Was told we no longer do that . When I informed her the ad was still running she replied I know but we dont do that anymore. She did not provide an explanation as to why the promotion was no longer valid. She did not honor current promotion, did not care about correcting the offer, no receipt of purchase provided. Proof of purchase provide thru mobile bank app Marie was rude and not friendly. We did make a purchase but we shouldnt have just based on the lack of customer service. Was not greeted in a friendly fashion and was not thanked for our purchase. Would definitely not recommend eating there again
Tamara
Pretzel
I purchased 2 boxes of original pretzels and they both have mold. Expiration date is next year. I took pictures of the box, expiration date and the moldy pretzels and put it on Facebook. Nobody is returning my calls or emails
john
Tried to order over and over and over...workers do not work but talk on cell phone
I CALLED CORPORATE OFFICE 4X NO RESPONSE... I WROTE 4 EMAILS...NO RESPONSE... SO NOW I WILL LEAVE BAD FEEDBACK EVERYWHERE I CAN FIND... ON EVERY SOCIAL MEDIA ... NO ONE DESERVES TO GO THROUGH WHAT I HAD TO ENDURE AND THEN TO BE TREATED LIKE I WAS NOT EVEN HUMAN... THIS STORE NEEDS TO BE CLOSED DOWN ... I MEAN SHUT AND BOARDED UP... FIRST NOT ONE PERSON SEEMS TO SPEAK ANY ENGLISH... I TRIED... REALLY TRIED...I POINTED TO PICTURES... I SMILED... I TRIED TO ORDER ANYTHING... OVER AND OVER... FOR 34 MINUTES...AND GOT NOWHERE... THE PERSON SHRUGGED HER SHOULDERS AND SAID I NO UNDERSTAND... 20X THE MANAGER A SPANISH WOMAN...BROWN HAIR... WAS ON HER CELL PHONE THE WHOLE TIME TALKING TO HER FAMILY IN SPANISH... SHE DID NOT TAKE A CUSTOMER... HELP ANYONE... RING ANYONE UP...DID NOTHING FOR 32 MINUTES... THIS IS ALL ON VIDEO ...LOOK FOR YOURSELF...OR WATCH WHAT I PUT ON YOU TUBE...BECAUSE IT IS BEYOND UNBELIEVABLE. ... THE SHELVES WERE ALL EMPTY...THERE WAS NOTHING TO SELL...NOTHING WITH PREZEL...NOT PLAIN...NOT WITH FRANKS...NOT WITH PEPERONI... I SAID WHEN WILL YOU HAVE ANY ITEMS FOR SALE... SHE SAID I WILL DO... I DO ... AND STOOD THERE SO I SAID I WANT ONE OF EACH...OK AND SHE SMILED... DID NOT MOVE I TALKED TO THE MANAGER WHO SAID WAIT SHE WAS ON HER CELL I WAITED AND SHE WENT TO THE BACK... 7 MINUTES LATER CAME OUT AND SMILED AT THE GIRL WHO WAS STILL NOT MOVING... THEY SPOKE IN SPANISH... I ASKED TO THE MANAGER DO YOU SPEAK ENGLISH... I CAN..SHE ANSWERED...DO YOU SEE ME ORDERING ONE OF EACH OF THE CUPS... TO GO... OH YES... WE WILL DO... OK WHEN...SOON... LIKE HOW SOON... PERHAPS 15 MINUTES... OK BUT YOU NOT MAKING ANY... WE DO... OK BUT NO ONE IS MOVING... ARE YOU BOTH NORMAL??? GO SHOP WE WILL MAKE...OK I GO SHOP AND COME BACK... THEY ARE IN THE EXACT SAME SPOT...NOTHING IN THE GLASS TO BUY... SO I ASK WHERE ARE THE ITEMS I ORDERED... WE ARE MAKING THEM... HOW...BUT MAGIC??? NEED JUST 15 MINUTES... I SAY YES THAT WAS 15 MINUTES AGO... WE HAVE TO MAKE FRESH... YOU I KNOW SINCE Y OU HAVE NOTHING FOR SALE ALL DAY SO FAR... OK YOU SHOP WE WILL DO... I LOOK AT BOTH OF THEM... I POINT TO THE PICTURES AGAIN...AND SAY ONE OF EACH...ONE THEN ONE AND ONE OF THIS... YES WE DO I COME BACK ...NOTHING... SO I ASK AGAIN WHERE ARE THE ITEMS... WE NEED TO PUT IN OVEN...OK ARE THEY IN OVEN...NOT YET WE NEED TO DO...DO WHAT... MAKE THE FOOD...FRESH...OK I KNOW THIS ALREADY ...BEEN HERE FOR 45 MINUTES... YES 15 MINUTES... ARE YOU PEOPLE DEMENTED??? AM I ON TV??? LET ME CALL YOUR CORPORATE OFFICE WHAT STORE NUMBER IS THIS... DONT KNOW... HOW IS YOUR BOSS...NO KNOW... I ORDERED 5X OVER AN HOUR NOW... WE NEED TO PUT IN OVEN... SHE IS ALMOST READY...AND I TURN AND THE NOT ENGLISH PERSON IS NOW ROLLING DOUGH OVER SMALL FRANKS... FIRST TIME SHE MOVED ALL DAY... 15 MINUTES OK??? SO I LEFT...I HAVE ALL THIS ON VIDEO...I MIGHT WIN AN AWARD...