Audi Of America Overview
Audi Of America has a 2.2-star rating, derived from feedback provided by 127 customers. In the Dealers category, it secures the 19th position out of 2832 companies.
Rating
Contact Information
Website
www.audiusa.com
Phone
(800) 367-2834
1401 Franklin Blvd, Libertyville, Illinois, 60048, United States
Audi Of America Reviews
Anonim
Loaner Car
Dear Audi Customer Support, I hope this message reaches you with a sense of understanding and urgency regarding the situation I am currently facing. My experience as an Audi owner has always been exceptional, but I find myself in an inconvenient predicament that I am hoping Audi can help resolve. On Friday, the 21st, my Audi unexpectedly broke down on the highway, causing immense stress and difficulty. After enduring the challenging process of getting the vehicle towed from the highway to my residence and then to the Audi service center, I was disheartened to learn that the required replacement part is being sourced from Germany and will take an entire month to arrive. As an Audi owner, I have always prioritized the regular maintenance and care of my vehicle to avoid such unfortunate incidents. It is truly disheartening that a breakdown of this magnitude occurred despite my dedication to keeping the car in top condition. The loaner car option, as provided by Audi, is unfortunately not available for another two weeks. Given my responsibilities, appointments, and daily obligations, being without a car for such an extended period is simply not feasible. I cannot stress enough that the breakdown was not caused by any negligence on my part, and I firmly believe that I should not be held financially responsible for a situation that is beyond my control. Therefore, I am kindly requesting Audi's assistance in finding a suitable loaner car today from a different location, or alternatively, reimbursing me for the rental car expenses until the Audi loaner becomes available on the 9th. Having access to a temporary vehicle will enable me to manage my commitments effectively while the Audi undergoes repairs. Audi has always been synonymous with exceptional customer service and dedication to its loyal patrons. It is my sincere hope that Audi will stand by its reputation and support me during this inconvenient period. I kindly urge you to consider the urgency of my request and respond promptly. Please let me know how Audi plans to assist in finding a resolution to this matter. You can contact me at 347-740-**** or arslanyounis@***.com. I eagerly await your response and look forward to a swift and satisfactory resolution. Thank you for your attention and understanding. Sincerely, Arslan Younis 2019 Audi a6
petrica
Navigation pin code
the operator I spoke with was very kind and guided me regarding my problem and told me what I could do next. The best choise for me is Audi ! Thank you Audi America!
Jason
Build sheet request
I requested a bill sheet for my car and it never came to my email. I have no complaints with quality construction service, new in old parts, quality of road under any conditions.
Beth
Oil consumption problem /complete engine failure
DontI put in a claim to Audi America and was completely denied. They said the dealership had to OK any compensation for a blown out engine because of heavy oil consumption. The car was not service at the dealership so they would not help me out. It was a 2016 Audi A4 with 90,000 miles on it that was serviced on a regular basis. I have a paper trail For service. Its a travesty that a Premium brand would give me a $23,000 bill for a new engine when the car is only worth $10,000. They made me pay a $350 diagnostic fee and had no help for me or Audi is a horrible company. The oil consumption problem was evident, and there has been lawsuits against Audi. Audi is acting like Toyota, a cheap brand. Disgusted, I am to say the least .
Anonim
Warranty Issue
I still need to speak with someone about an ongoing problem with my 2019 A8 Quattro. I am told it is out of warranty but an ongoing issue with the keyfob and car not working intermittently needs to be resolved. I had to pay an out of pocket of $143.00 to have a key reprogrammed. I am afraid this issue will happen again and need assurance from Audi of America. I can be reached on mobile anytime at 919 949 **** M and F and 202 231 **** T, W and TH..NANA
stephen
Missing sim card
I purchased a new 2022 TT on 12/29/2021. I soon realized the car was missing a sim card. I called Braman, Audi West Palm Beach several days later. The sales person promised I would receive one as soon as they came in. For months I waited, finally giving up when my salesman stated that I would never get one. Am I paying monthly an amount for a part I never received? It's now 1 1/2 years later and took it upon myself to call Audi Corporate who when I "finally" got someone on the phone, they apologized and promised to send my long awaited sim card asap. Lets just see if I get a response
Gerard
Audi Santa Monica
Dear Audi Customer Service I am writing to express my dissatisfaction regarding the delay in receiving the title of ownership for my vehicle .It has been over three months since I purchased the car from Audi Santa Monica, and I have yet to receive the necessary documentation. I have attempted to contact the finance department of Audi Santa Monica multiple times in the past few weeks,and have yet to receive a satisfactory resolution to my concerns. As a loyal Audi customer , I have come to expect a high level of service from your company.However the lack of communication and follow up has left me feeling frustrated and undervalued as a customer
Kandistripe
Extremely poor racially motivated customer service with Amanda the GM at Kirkwood Audi
Original review May 08, 2023
Phone # 618 78***** ... ... ... ... ... ... ... ... ... ... ... ... . ... ... ... ... ... ... ... ... .. ... ... ...
Cameron
Horrible Audi Customer Service
Checkered Flag Audi in Virginia Beach has had my 2021 SQ8 for over 2 months for a manufacturing defect resulting in camshaft replacement. Second manufacturers defect in car with under 25k miles. Customer service is horrific and Audi USA is no help in resolving these issues, which has culminated in the service department throwing all of the parts they stripped from car onto back seats. Truly horrible and unprofessional service.
Shanti
You guys suck!
Useless customer service in the showroom as well as phone Instead of Audi we could have got a Benz atleast they have very good customer service
Geoffrey
Vehicle repair
I have been taking my car to Beiner Audi since November 2021 to repair a rattling/bouncing noise. I'm in need of immediate help to correct this problem. Thank you
Travis
Travis Thompson Audi
Good morning, My name is Travis Thompson and Im a current Audi owner. I have had this car since September 2022. Since September I have had my car a total of two weeks since I purchased it. Mind you its a brand new 2023z The reason being is because it has been in the shop the entire time. I have yet to enjoy this car. Its my dream car and I feel as if Im being robbed. This entire time Im paying for a car I dont get to use. While driving the car I almost died twice due to the issues its having. Everyone is worried about the car but not about how I feel. I have had to miss multiple days of work because of it. Ive been extremely stressed and depressed because of this car. I understand the car needs to be fixed but I feel as if no one is thinking about the customer me. I have been more than patient. And now Im being told yall are doing me a favor and buying the car back when its a lemon. That is not a favor to me at all. I get nothing from it. Instead I loose in this situation. My time money effort etc. I would appreciate if you would take a look at the situation. Thank you for your time. -Travis Thompson 210-537-****
Jessica
Engine consumption issue continues in new model
Dear Audi Representative,January, 28, 2023First off, thank you for providing a vehicle with comfort and safety that my family could enjoy. I have purchased used vehicles all of my life, which have lasted for up to 150,000 to 200,000 miles with minimal repairs as expected. In 2016, when my family and I could afford it, we were ready to purchase my first new car. I had a limited teachers salary, so we wanted the best possible SUV that would last. I did my research carefully, looking for a quality 7 seater SUV for my family of four, with high safety and reliability ratings, and the 2017 Q7 was rated as top SUV at the time. I thought due to the quality of this luxury vehicle, and the price we were paying- $65,000- it would last us for at least 150,000 to 200,000 miles like my cars in the past and would also have a decent re-sale value when I was ready to trade in. However, unfortunately, the Audi service department and engine has seemed to have failed us prior to making the 100,000-mile mark on this vehicle, leaving me with an unfortunate decision to re-build the engine for 10K, purchase a new motor for 30K, or trade in the vehicle for a measly 2-5K value knowing it needs engine repairs. Below is a basic summary of our experience with Hoffman Audi since the initial sale and when the engine issues began. -Late summer 2016- test drove vehicle and put an offer, most in cash, for the purchase -Fall 2016- vehicle arrives- did not have the driver assist or tow as requested- back and forth with Athena at East Hartford Hoffman Audi on issues with the sale and was told vehicle was already purchased and miscommunication in sales- nothing Hoffman Audi could do about it. Did not get the vehicle with everything I had wanted to come with it. -2016-****- Continued with 50K warranty services, all done on time, and basic maintenance completed on time. I have service records as needed. -2020-**** Purchased extended warranty for 65K and 75K services -Dec 2021- At 73K went in for the 75K service had told service department that car had the oil light on prior to the required oil change. Was told the car was not leaking oil, the light was just being temperamental, and that I could add oil as needed and it was fine. There was no evidence of oil leaking. -The extended warranties expired at this point, and I did not receive options for renewal. -I serviced the car regularly with oil changes locally. The oil light would go on occasionally- maybe every month or so, I would continue to add oil and just regularly service the car when due. I was told the oil light was temperamental. -Summer 2022 I called and stated we were going on a trip, I mentioned the oil light, they said it was fine and continue to add oil as needed. We had a service check prior to leaving and heard about the unreliability of Audis from a local mechanic, they suggested we contact the dealership. We planned on it. -Summer/Early Fall 2022- An issue while driving with the car- the car stated engine malfunction, call for service. I called for service and they said they could get a loaner in 2 months to look at the vehicle. The engine malfunction light came on a second time prior to them servicing the vehicle, the car was shaking. I called. I was told to stop, and re-start it, and it would be fine. It re-started and was drivable. At this point I was adding oil about every 2 weeks. -Dec 13, 2022- Initial visit for the oil issue. The car was at East Hartford Hoffman Audi for 3 days. I received a text the first day after calling and leaving a message inquiring what was happening. I placed 3 to 4 calls and texts. The second day I heard nothing. The third day I followed up. I had to follow up on all occasions, as I was never notified what was going on with the vehicle otherwise. The technician Trevor, was sick, understandable, and had looked at it and determined it most likely needed a new motor. A new 30,000 motor, when the re-sale value on the car was only between 14,000-20,000 and the car was at 98,000 miles and had not even reached 100,000! (and this issue began way longer than 98,000 miles but I was told the car was just being sensitive and there was no issue). Dealership looked at pistons- covered in oil and agreed that the car was consuming an abnormal amount of oil. They did not know WHY and could not give a diagnosis. They said an oil consumption test was warranted to find out what the issue was and how much oil it was consuming. I was to drive the car for an additional 600 miles, with no loaner guaranteed, so I asked the service tech if they could schedule me a loaner due to not wanting to jeopardize time off in a new school district (an hour away). I had to drive the 600 miles within a week and a half, putting additional mileage on the vehicle, to determine results. After getting the car back from service- due to the weather change- we noticed on the report that the tire pressure was fine when in fact the tires were way below air level- I have documentation of the levels- and on the report, it stated in one section that there were no concerns with the engine, while in the narrative it clearly stated there were concerns with the engine consuming oil. -End of Dec 2022- Went back for the consumption test. Was supposed to get loaner for the scheduled date. Was told it would not take long- maybe 20 minutes- and was asked to wait. Waited 2 hours in the waiting room. Then Trevor, the service manager apologized and asked if I still wanted a loaner. Gave me one, I went on my way. I do not think they had booked one. Service said there was no loaner when I called the day prior to check, but Trevor guaranteed he had one prior to my arrival. -End of Dec 2022- Trevor called the next day to say I would need a new motor or an engine rebuild, and they would put in a claim with Audi but that I could take my car back. I asked if it was safe, they said yes, as long as I add oil and they said they topped it off. I had scheduled plans, seeing it was vacation, to go out after picking up the car. When I got in the car, there were service tools in the center of the console. Then 40 miles later, in the middle of driving with my child, the oil light went on. They had NOT topped off the oil, they could not have when the report clearly stated that the car was consuming oil and needed more about every 1,000 miles. I could not clarify from the paperwork. I had to search for oil in an unfamiliar location, only 30 minutes after picking up my vehicle from the dealership. When I texted Trevor, he avoided the question I asked on if they had topped off the oil, and said he knew it was frustrating but I would have to continue adding oil or the dealership could if I was nearby (30 to 40 min from home, an hour away from my new job). Obviously, I do not want the engine to cease and will add oil when I can dependent on my location. -Jan 2022- Due to my career, and not wanting to jeopardize a new job, my husband took over contacting Trevor and Hoffman Audi. Trevor states Audi will pay for 50% of the repair for the engine re-build, in good faith, since it is out of warranty now (it wasnt when the problem began). He sought answers as to the actual diagnosis of the vehicle, and no one could give him a clear answer. So why did the engine fail so soon? Why are we responsible for paying it? Why isnt there a drive train warranty? They went back and forth in email, my husband requesting documents, and did not get anywhere. The next step was to call Audi. He was on hold with AUDI customer service for approximately 3-4 hours, just to be transferred and hung up on- on multiple occasions. He said he did not know what else to do, and we would most likely be part responsible for the engine rebuild. My husband contacted NBC news to investigate, and they state we need a lawyer and this is a legal matter. -Jan 28, 2022- I am writing this letter. In the meantime, I know I need to schedule this engine re-build. Ethically I cannot trade in the vehicle for market value. I know it needs to be repaired first before putting it in someone elses hands. I try to schedule an appointment for my April break, so I do not take off more time and lose my job over the ordeal, in addition to other medical concerns. The online system will not secure a loaner. I call. The service department cannot figure out why a loaner cannot be secured. They ask and apologize for the wait multiple times. I am told that due to the significant repairs, I cannot secure a loaner before speaking with Trevor, because parts need to be ordered, etc. He will call me Monday. Hopefully, after working hours. Even when I attempt to schedule an appointment to fix the repair, I cannot secure an appointment to remedy this situation when I have the availability to do so.I invested in your company, Audi. I purchased this car, a 2017 Audi Q7 when I could, hoping it would last. This car is only SEVEN years old. Knowing Audi was a luxury brand, and doing my research, I found Audi often lasted 150,000 to 200,000 miles. This was my hope for the vehicle, knowing I would be able to trade it in for a decent re-sale value when I was ready. I trusted your product. Is this why you have limited warranties whereas other car companies back up their product and the drive train for up to 100,000 miles? Do you know about this issue, as evident from a previous law suit on the 2.0L engine oil consumption issues, and give your customers the run around? I am filling oil constantly, have to book out for loaners and worry about job security due to this issue, we constantly get the run around, and have had a lack of service options and sub-par service reports. Now my family has been put in an awful position. Ethically, I cannot sell this car for its estimated re-sale value. I planned on trading in another two years or so, despite the economic effects from covid, I was able to secure a better occupation to do so. But this has jeopardized our opportunities moving forward. An Audi representative did give us a good faith match of 50% of the engine re-build (to be serviced at a dealership which we are not sure we trust), which I appreciate. We are still responsible for $5200 in repairs. But for the price we paid for this vehicle, and its limited miles, it is absolutely unwarranted that a drive train warranty is not in place and that my family, on a single-income household on a teachers salary, should have to pay for an engine repair on an engine consuming oil that your company knew there were issues with in the past. I love my Audi, it has served us well, and I wish that its FIRST issue would have been anything but the motor, the most detrimental, essential, and expensive repair to the vehicle. I am hoping you honor your product, and can help this family that invested in your company. This will severely affect us financially due to choosing Audi as a vehicle. My hope is that you can remedy this situation and stand by your product. Thank you.Sincerely,Jessica Ben-David
Rick
Repair complaint
My name is Rick Schoeder and I currently own a 2014 Audi Q5. I purchased this vehicle in April of 2020 from International Auto (Audi) in Milwaukee, WI. At the time of this purchase the vehicle was thoroughly inspected by this Audi dealer. Since the 2 ½ years of owning this vehicle and purchasing an extended warranty, Ive taken this vehicle to the dealer on multiple times for repair. If not for the extended warranty, I would have paid thousands of dollars out of pocket. The warranty deductible was $250 plus the diagnostics fee. This brings us to a few weeks ago when my check engine light would come on intermittently, and after a few days and having a diagnostic done on it again, they determined that it was a fuel regulator. The next day, I went to start it and it struggled to start and when it did it had hardly any power, so I had it towed to a certified service shop instead of the dealer, (Because of the distance to the dealer). They determined that I need a new timing chain, turbo supercharger, etc. I know this vehicle type has had issues with these parts failing in the past (Class action lawsuit). I feel that the previous owner or dealer didnt know of this lawsuit, so nothing was pursued. I had to totally empty out my bank account, plus part of my retirement account to pay for these expenses that should have been avoided before I purchased this vehicle. And finally, with the exceptional quality of Audi, and it being my favorite vehicle Ive ever owned, Im requesting in good faith that Audi pay back the repair cost of my most recent repair. I know this sounds excessive but knowing about these issues with this vehicle and expecting the customer to pay for is a little to extreme.
SHIRLEY
Was sold a 2016 Q5 Audi with an oil consumption problem.
Original review Nov 24, 2022
I was sold a 2016 Q5 Audi that had an oil consumption problem that I wasn't aware of. I purchased the car on April 9th 2022. I obviously was not told that the 2016 Q5 had an oil consumption problem. Approximately 5 weeks later as I was driving the oil light came on. I drove home and called the Audi Dominion Dealership who sold me the car right away. At this point I did not know of the oil consumption problem yet. On 3 other occasions the oil light came on again as I was driving. Each time the oil light came on I called the dealership. I was very very concerned. The technician told me at one point that it is not unusual for some Audi Models to use a quart of oil every 1,000 to 1,200 miles which I found very hard to believe. The technician at the dealership said the oil usage was normal for the Audi. The technician in service suggested that I have an oil consumption test done. So I scheduled the test. The outcome of the oil consumption test on the 2016 Audi that I purchased as pre-owned had a ring problem. The cost for the repair was going to be $11,500. I feel like the previous owner knew of the oil consumption problem and got rid of the Q5. I guess he traded it in and I bought the problem. The previous owner obviously did not tell the dealership of the existing problem. I just paid $24,997 for this car 6 months prior. You add that $11,500 to the $24,997 and I would have paid $36,997 for that car. This car was not worth that amount of money. I feel like they knew that the oil consumption problem existed and they sold me the car anyways which made me liable for the repair instead of the dealership. The dealership said they were going to make it right and help me get into another SUV. I've always dreamed of owning an Audi. Instead my dream turned into a nightmare. They suggested that I did not buy another Audi. So they lied to me about helping me get into another SUV. They did not help me at all. I was there all day at the dealership trying to work with them on the purchase of another SUV. Finally I just bought a Toyota which I really didn't want. The dealership only gave me half of the price that I originally paid for the 2016 Q5 as a trade in on the Toyota that I purchased from them. I lost a lot of money on that purchase. The Q5 was financed. The dealership should have paid off the Audi Q5 so I will not be paying for a SUV that I no longer have. This whole ordeal was a fiasco. Audi should have paid the $11,500 for the ring repair so I could have kept my Q5. I will never buy another Audi.
Maria
Resolved: Reference # 0538****
Updated by user Nov 29, 2022
Company fixed the issue and I have been provided with settlement agreement. Audi corporate headquarters contacted us to come to a solution, and we did! Thank you for helping us bring light to this huge issue.
Updated by user Nov 29, 2022
Pissed consumer brought light to the issue, without all the social media attention I doubt Audi would’ve contacted us with a solution. We agreed to a solution with Audi.
This has been resolved. Thank you so much @pissedconsumer for all your help!
Updated by user Oct 14, 2022
Still waiting on Audi of America, several emails have been sent and they are replying with very generic replies, not answering our questions or agreeing to any type of compensation.
Updated by user Oct 14, 2022
Audi A5 should last longer than 58k miles, please look at your expensive vehicles with faulty cylinders that ruin the engine.
Original review Nov 29, 2022
Reference #0538****; WAUM2AFR7GA055201 **update** this has been resolved. Not 100% what we were asking but nonetheless a solution! Hello, My name is Maria my husband and I purchased two Audi cars in 2017, (1) 2016 Audi A5 and (2) 2016 Audi TT. Brand new cars from McKenna Audi in Norwalk, Ca - We have all of our services done at Audi Valencia, Ca On my way to work on August 18th, 2022 my 2016 Audi A5 started trembling and I couldnt accelerate, I pulled over and had the car towed home, we had our vacation starting on Friday 08/19/22, we alerted Audi Valencia that we would be taking the car in once we returned from our trip, during our vacation the car was home in the garage. Upon our return from vacation We had the car towed in on 08/27/22, to the service department at Audi Valencia- Audi Valencia indicated they would look at it on Monday 08/29/22. The dealer called us on Monday 08/29/22 to let us know theres a fee to look at the car, we agreed to the fee, then we never heard back from them, when my husband called Audi Valencia (Jennifer) indicated that they were unsure of what the issue was, probably a misfire on a cylinder and we needed a new engine., What??? At 58k miles?? We have had ALL maintenance services at the dealership, to say we were in shock is an understatement. My husband (Ryan Robar) then decided it would be good to get in touch with Audi USA. After many emails and hours on hold for days at a time, Audi USA (Veronica @ x43117) told my husband (Ryan Robar) that they would do a good will since we have owned 3 Audi cars and we are loyal customers, Audi USA told my husband (Ryan Robar) we will take care of the cost we will contact Audi Valencia. Audi Valencia called to find out if we were going to approve the $16k to put in a new engine, again What?? We told them that Audi USA was supposed to be in touch with them, we provided Audi Valencia (Jennifer) with the reference # and Audi Valencia indicated they would contact Audi USA. Long story short, Audi USA only paid for 1/2 of the cost, we paid $8,700.00 today 09/30/22 and got my car back finally!! After having my car at the dealership for a month and after paying $8,700.00 Emerson Flores the service manager came out to speak to me because they couldnt honor a 25% discount coupon we had from Audi Valencia, (they did not honor the discount) but I also needed to know why this happened, he said it is odd that this happened, normally I dont see this until 150,000 miles. Emerson explained the next service I would need would be at 10k mikes for an oil change and then a service after 30k miles, he said the good thing is that your car has been fully inspected and everything is working . The person that witnessed this conversation was Jennifer Lopez at Audi Valencia. 09/30/22 I drove the 2016 Audi A5 home from Audi Valencia, and at 5:30pm my husband and I drove the 2016 Audi A5 to a local restaurant, got done with dinner at 6:50pm, we got in the Audi A5 car to go home, my husband noticed steam and a hissing noise coming out of the car, we never left the parking lot of the restaurant, we called AAA at 7:00pm for a tow, Its now 10:30pm and we are still waiting for AAA to tow the car back to Audi Valencia. We finally got home at 1:00am now 10/01/22. To say that I am not only angry and dissatisfied are the only kind words I can express here. Audi USA needs to do something here. Someone needs to step in and make this right. For starters we shouldn't have paid out anything out of pocket like we have. Their service manager (Emerson Flores) at Audi Valencia even indicated in his own words its odd of to see this at 58k I typically dont see this until a car has 150,000.00 miles. Today 10/01/22 @9:00 came to Audi Valencia to drop off the car keys, spoke to Jennifer at Audi Valencia, the service tech took the car for a test drive and is indicating could not duplicate the noise or the steam or trembling I told Jennifer I dont feel SAFE driving the car out of the lot, I dont want to be stranded again, I indicated to Jennifer that Emerson needs to look at my car again, I told her that I dont understand why this is happening if she heard Emerson tell me yesterday 09/30/22 that the car was fully inspected, and that the engine replacement at 58k mikes was odd. Jennifer verbally confirmed this morning 10/01/22 that yes she heard exactly the same thing. I am requesting that this matter be considered urgent a reply to this email with a resolution would be greatly appreciated! I want to stay a loyal customer with Audi, at this time I am respectfully requesting: (1) an extended service warranty (2) partial or the full $8,700.00 I really hope that you value your loyal customers, these are expensive cars to purchase and should last longer that 58k miles. Thank you in advance, Sincerely, Maria 626) 399-****