ATT Overview
ATT has a 1.6-star rating, derived from feedback provided by 7100 customers. In the Telecommunications category, it secures the 3th position out of 1158 companies.
Rating
Contact Information
Website
www.att.com
Phone
(888) 333-6651
208 S Akard St Ste 110, Dallas, Texas, 75202, United States
ATT Reviews
Anonim
1 bar for service. Can't ck outages
Only getting 1 bar coverage. When I tried to ck outages said my phone number didnt exist. Why only 1-2 bars??
Anonim
Add service
All good no problems very polite and understanding took care of my issue !!!¡!;;;!!!¡!!!?¿?!¡!!!???!
Anonim
Technical difficulties
My FaceTime and I Messenger wasnt connecting. Rep was able to correct problem, quickly and knew what she was doung
Gloria
Where is the phone promised to me from Assurian. I need the phone promised to me. If I don’t receive the phone in a week’s time I will switch carriers.
I was supposed to receive a telephone from Assurian two weeks as go buy never received it. My phone number is 561319****. It was sent to the wrong address & never resent to me.
Debby
Have spent countless hours,made countless phone calls,haste been trying to resolve since last Wednesday,six days!Now, I can't seem to call out
Trying to erase old phone,process is complete,but can't type in password,on old phone,because left side of screen is damaged!Cant type in new pass,because can't type numbers,capitals,or certain letters ,on phone!Is erased,need to get it in the mail
Raymond
Passcode
How do I get my passcode to pay my phone bill over the phone or online? I was told to factory reset my phone from tech support! Im not going to do that! Bad support just to try pay a phone bill!
Dori
Open case
The customer service is the Worst service in the history of customer services. If I wanted to talk to someone in India, I would call India. Please pull your head out of your assessment and do something better for your customers. It's ridiculous to have to spend over an hour to get ran around to speak with 19 people.
Azael
Trying to get my moms phone fixed
How can a phone company have a wait time of over 20 minutes to call customer service? My mothers phone has not worked for over 2 weeks. She has an old landline and at 95 is scared to get a cell phone.
Jonathon
I Can not get hold of a live person to renew my business line
Original review Jul 07, 2023
I have tried for a week, calling 4 times a day to get a hold of a live person to renew my business line. Every time after 20 minutes I am disconnected by the computer. I am beyond frustrated!!!. I would give them a zero if I could.
Tyneshia
Line from the house to the Thad is down
Line from the house to road is down because ups truck knocked it down I dont have a land line anymore I need the line taken off of the side of the house! Its strewn in my side yard!!!
Anthony
Spam calls.
I seem to be getting SMS containing shady links addressed to a "Jeffery" and having dug into the source, landed on your distribution hub for landlines. I am concerned about this issue and the contents of the URLs i receive on a weekly bases. The most recent number to contact me was: 337-252-**** Doing some looking around, my only guess is RU origin, but that much I'm not sure of. If you can do an inquiry into how this scam started that would be swell. Thank you for your time.
Mehmet
I was not helped with no solution and they discontinued the phone line and did not call back.
msahinog@***.net has been denied all email activities since 5/30/2023. Tonight from 3:00 pm on until 3:45 pm, Ms Shelley tried to help but in vain. We were cut off but they did not call me back. We tried falconson@***.net which is also being denied. Shelly told me she sent to falconson@***.net a new password but anything to do with att.net or att.com is being denied. So I was not able to get anything new working. The AT&T must send me a new password to another working email account such as mesa@***.edu to activate this dead account but she did (could) not do this either. This dead account ( was working since 2000) must be reactivated with a new password. Please call me back on 6/8/2023 at 3:00 pm CST 24 hr ahead from when we were cut off on 6/7/2023 to reactivate. I am paying my AT&T dues regularly and I deserve my yahoo account ( both with Alias) to be delivering proper service. Not to worry my Toshiba laptop and my iPhone Pro Max 14 are in good standing. Please call 133******** on Thursday at the same time to get this connection working rather than being denied on a continual basis. Thank you for your expected professional assistance. Mehmet Sahinoglu, PhD
Mel
Resolved: Inability to terminate service for incapacitated senior citizen
Updated by user Jun 16, 2023
Company resolved the issue.
Updated by user May 17, 2023
Difficult process for seniors without family to terminate services
Original review May 16, 2023
Terrible customer service when attempting to terminate AT&T's services for an incapacitated senior citizen. The customer is in memory care with alzheimer's disease and the family (POA) needs to cancel the service. The customer service agent is not allowing us to cancel the service without the account sign in information, which was either, never established or remembered by the family member with alzheimer's. Need to cancel this service asap!
Gardenia
User ID Recovery E-Mail Request
Hello. I noticed on or about April 15 or April 16 that I could no longer access my sbcglobal.net email account. When I attempted to log on to myATT, my User ID was also gone. I called AT&T on Monday, April 17 and was informed that my email account had been disable and that I need to submit a User ID Recovery request form to have a representative review my information and contact me to confirm my info and to unlock my User ID so that I could change my password. I completed the online form and the message was indicated that a rep would contact me in 48-72 hours. On Thursday, April 20, I contacted AT&T at (800) 288-**** to find out the status of my request and was informed that there was no record of my April 17 submission. While the CSR was on the phone, I resubmitted the online form. As of today, April 26th, I have not received any followup regarding the status of my User ID unlock request. It has now been over a week and a half since I have been able to access my email account (which I have had for over 25 years), and as such I have account alerts, photos, files, saved emails, etc. that I cannot access. I was told that I would just have to wait which is unacceptable. Please have someone contact me at (708) 323-**** so that I may confirm my personal information and get my email account unlocked! Did a Google search and found an AT&T Community Forum site whereas MULTIPLE email users are complaining about this issue. We are all in the process of filing a complaint with the FCC. A link to the community forum website is below. https://forums.att.com/conversations/att-mail-login-security/locked-out-of-my-sbcglobalnet-email/64381c1854c05c09f478a474
TF
Dissatisfied! Why else?
Wow, irritation with Pissed Consumer's Website is now added to the list! Does ATT have trollies watching what we are posting? This is the third time trying to post this information! Jokes aside, but technology is probably one of the foremost means of encountering aggravation in this world! Had difficulty accessing email; got a security prompt, but instead of receiving the security questions we had selected many months ago, it was an entirely different set! So I called tech support for help. The agent did his best to work around a ridiculous closed circular-style security feedback loop. He suggested having a code sent to one of the companion email addresses within ATT that we have. Couldn't work because it was the main umbrella account with blocked access! He said that a code couldn't be sent to any other email outside ATT's network. Okay, how's about sending a text to one of our ATT phone numbers. Nope, couldn't do that either. The only option we had was to wait for several days to receive a code in a paper letter sent via snail mail (USPS). Once we had letter in hand, we tried to access the email again. More snags and glitches (probably over a dozen tries!) so we had to contact their tech support AGAIN. Thank God, we were able to gain access to the email. And how was access restored? By sending a text to one of our ATT phone numbers! Duh! (As if that couldn't have happened much much earlier in the process so as to make the letter unnecessary.) Once I opened the mailbox, I was shocked to see two messages from major U.S. companies that I have not had personal contact with ever before. Neither of them should have any knowledge of my email address! I pointed that out to the tech rep and asked about the possibility of hacking. She didn't seem too keen on investigating the situation and kept pressing to try to get me to say that I had done business with them before. I did explain that one of those companies is one that a family member (with a very much different non-ATT Yahoo address!) had done business with over a decade ago, and that the other is one I had NEVER done business with! So there is really no legitimate reason that either of those companies should have access directly to my in-box! At minimum, those messages should have been caught by the Spam filter. Although sounding reluctant to pursue the matter further, the rep did say she would put in a report and did give me information on how to place a report on my own. The peculiarity of those messages by-passing the Spam filter given that they shouldn't even have my email address begs a couple of questions. First... is it really a security breach? Or, maybe it's some kind of stealthy way to increase ad revenue by selling email addresses, so when a customer complains, they can shrug it off as "Whoops! Probably a hacking." The Spam segment of the mailbox environment is pretty annoying, too. There is a running advertisement video there that can't be deleted.
Denetra
Never want to admit fault
A few months ago I went into an AT&T location to have my fiancée take over one of my lines that a friend was no longer using. All I had asked the salesman was could I upgrade this device and give it a number change He decided to do the complete opposite and ADDED A NEW LINE. DIDNT say a word about what he did. My bill already had 5 lines, now I have 6 I call because for three months my bill is 350 dollars. First bill I think oh well we upgraded and the number change and I must have taken it off auto pay or maybe some promotion is done) Second bill I think okay? Its never been this high before, maybe its because my fiancée and I have the new iPhones! That must be it! NOPE I have a 6th line that is just sitting in a drawer. So I call AT&T and chatted and asked for the line to be dropped and explained and explained. They ignore me, try to convince me to keep the 6th line open. Then once I tell them no they try to convince me to switch the line over to a new iPad or applewatch when I said no again we just kept going back and forth on what I wanted and what they wanted. I finally snapped and just hung up, ended the chat, like how are you just going to say I am truly sorry this happened but then turn around and say we have a great deal for an IPad or an Apple Watch THIS is also after the fact I had requested this line to be shut off a month or two before my fiancée took the line and they argued back then so I just hung up Scams. No shame in their game. They will take your money and the in store people will do whatever for a commission.