Artesian Spas Overview
Artesian Spas has a 2.5-star rating, derived from feedback provided by 42 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 40th position out of 219 companies.
Rating
Contact Information
Website
artesianspas.com
Phone
(800) 817-7727
4720 N Lamb Blvd, Las Vegas, Nevada, 89115, United States
Artesian Spas Reviews
Rainna
Parts
Bob was very helpful I sent him a picture he knew exactly what I wanted brought up the parts and sent them out to me I would call them again if I had any spot problems
Virginia
I need a replacement filter for PAS 28
Not a review nor a complaint. I am trying to figure out how to get a filter for my artesian spa pas 28 I called Pleatco directly they said it has been discontinued and they did not have anything to replace it with. I cannot find one anywhere and I cannot seem to find one that is replacing it.
Anonim
Spa settings
Zero stars customer service would not even walk me through the reset. This is there technical service. They refer you to the manual. This tub cost a bizillion dollars not impressed should have bought Marquis. I bought because its produced in a America!
Barbara
Need a replacement pump
Salesman was pleasant and told me where to find the information I need to get a new pump. Hopefully I will be able to get one.
Gene
Chlorine System Not Working Correctly
Frog @Ease Smart Chlorine system will not sustain the correct level even with the alkalinity and ph levels perfectly balanced. Contacted Kevin at Artesian Spa factory support. He was absolutely NO help at all. We already had the local dealer do a service call and he said it was a factory design flaw and we would have to manually add chlorine. ix very wo days.NO
Steve
Fool me twice, shame on me
Bought a Grand Cayman Elite fully loaded at our last house, from day one the thing was a lemon, leaks, pump issues, waterfall slanted, lights burned out, and every communication to Artesian was not our problem call your dealer. Built a new house during Covid, as a 3 time purchaser at our dealer they pulled strings for us to get one sooner than most folks but it had to be Artesian. This time we bought a basic Grand Cayman 52 to ensure we wouldnt have the problems we had before... 5 months in and the control panel has no display, now we have no tub for a month minimum.
Duane
Excellent Tun
I have read a lot of bad reviews on this site so I want to share my experience. I bought an Artesian Elite Dove Canyon spa in 2004 and it has been a great spa. My family had used the tub 3-5 times a week for almost two decades and I have found the tub to be extremely reliable. Replaced the circulator pump 3 years ago after running continuously for 15 years. Chemicals eventually before down the materials of the pillows, but understandable considering the circumstances. We chose not to replace them. A couple of the jets have broken off based off
Martin
They never called me back.
They never called back $20,000 spas sitting not working under full warranty. No response. I bought for a built in the USA. Product. All you have to do is reach out.
Dennis
Works great, when it works.
I bought an Island Grand Bahama in Jan 2020. A few months later a pump broke and had to be replaced. It was replaced under warranty, sure, but it took two months because the part had to be ordered from Artesian and it was back-ordered. It worked great again for a few months, and then another pump broke (!). Now it has been four months that I've been waiting for a replacement pump from Artesian because it's on back-order. One year of ownership and I have gotten to use my hot tub for 6 months of it. It's a great hot tub when it's working, but apparently Artesian cares more about new sales than it does about satisfaction after the sale. All in all, I regret the purchase, and wish I had gotten a Master or Hot Springs instead.
Anonim
Rude customers servive
1 year and 1 week after install one of the pumps died. We called the local dealer 150 miles away. 2 months out to come fix. I'm willing to buy the part but they buy pallet purchase only cheap pumps from balboa . artesian spas wont sell me one either. So by the time I buy a pump that should be fixed under warranty its been marked up 3 times. 2 month to get a 1 year old $12,000 hot tub fixed is beyond horrible service.
Anonim
Need replacement filter for the forsynthia garden spa
DonCostumer service took my call &;;;;;amp; refused to give me the spa filter model # to replace it . The manual does not state the model # which I had to print out @ staples for$12, because it was NOT provided . Horrible experience after spending over 6,000 dollars on the spa tub . I would NEVER recommend this company . All I asked was for a model # . If I knew this company was like this , I would have never purchased this tub . I know a lot of people who are looking to buy spas , I will make sure that they do not buy from this company .
Doug
Leaks and more leaks
We bought our spa a Quail Ridge in Sept of 2010. Leaks began about 3 years later. The spa had a 5-year warranty, so it was my lack of follow-up that I did not push them for real repairs. It is located on a second floor deck, so I was told by the dealer that the warranty work would be expensive. As a fix, the dealer, Avalon Spas of Milton VT had me add stop leak. We did this several times, no help. It needed water every two or three weeks, so I just let it go and added water. Three years ago the problem became severe, it was down about 6 inches every 3 days. I took it upon myself to explore the issue. I removed the panels and found a major leak at a glue joint, This should not happen, jets, fittings, etc the normal wear and tear places for leaks, all seemed fine, but a leak at a glue joint is just bad workmanship. PVC pipe is pretty easy to glue, it looked like the joint was not completely glued. I repaired this, then a year later the major leakage began again. Avalon recommended their repair person, Once again I did much of the leg work, removed panels and insulation and found the leak. This leak was beyond my abilities, so he came out and disconnected the tub, turned it on its side for access to the bottom and found poor glue work on a large manifold. They replaced the manifold in 2018, the repair leaked, not surprisingly as there are about 8 hoses going into it. They returned in summer of 2019 and did more work on the manifold and got the tub running again. It was not perfect, the tub needed to be filled again every two or three weeks but I was satisfied in a compromised way as this is much better than every three days. style=" Way out of warranty, so no recourse (when I had the initial leaks I contacted Artesian, they said that all repair is up to the dealer and offered no help) and of course the dealer is no help as all repair is ala carte.
Kevin
Dont buy, no service available, issues all the time
Purchased from a dealer in Charlotte NC. I have since learned the dealer died and company closed, but above and beyond that the dealer shouldn't have sold to me based on the fact I was 60 miles away and out of their service area... so now I have a tub that I paid $10,000 for that is 3 years old and no one to fix it. I called Artesian and they told me it wasn't their issue.... I couldn't be more pissed
george
BEWARE!!!!!!
Ive owned 3 spas, after looking and hearing from the sales person that these spas a are quiet, made in the USA.... i decide to purchase one, 10K plus... BEWARE the worst SPA out there, they delivered it and it didn't even turn out, after 3 attempts to call the company, the only one that was nice was the girl that answered the phone.. Found out it had a bad pump,, theres no way they did a inspection before it was delivered, once I call and talked to the expert and told him, he was made and pretty much called me a lier, then hung up on me.. These guys and there SPAS are POS.... Go Buy one and have the same problems I had and find out for yourself...
Aarvi
Hot tub turns on and off by itself
Continually turns on and off
Richard
Customer Service
Called customer service at 10 am Las Vegas time with a problem. Told everyone was in a meeting and to call back in 30 minutes. Is that cutomer service????