Aqua Glass Overview
Aqua Glass has a 1.9-star rating, derived from feedback provided by 41 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 41th position out of 219 companies.
Rating
Contact Information
There are no contacts for Aqua Glass yet.
Aqua Glass Reviews
Todd
Troubleshooting push button on tub
Original review Aug 02, 2023
Call with Aquaglass was actually a call to Delta who bought them a few yrs ago. They werent able to troubleshoot my pump or pull up a wiring diagram for it, but They put me in touch with the company who could. What i DIDNT like is 2 immediate emails afterward from a company called "PissedConsumer", asking me about my experience.
Carl
I have an Aqua Glass Jauzzi tub 64/ 66 series my pump motor will not turn off. I replaced the on and off switch it didn’t fix my problem. I need assistance!
My Aqua Glass jacuzzi tub will not turn off. I replaced the on & off switch it didnt fix my issues. Need assistance!
Anonim
The hold time is 46 minutes and 38 seconds !!!! are you kidding??? i am a plumbing co and can't wait on line that long....you don't even give the option to give a phone number to be called back...
your customer service hold time !!!
Wendy
Dont buy
Updated by user Jan 22, 2020
Need it replaced be for it leaks through. This is a new home!
Original review Jan 22, 2020
Same as the others. Base started to crack with less than normal use.
maria
Cracked aquaglass tub
remodeled guest bathroom purchased tub through lowe's and installed by a contractor. 2 years later a dent appeared on floor which cracked aquaglass sent repair tech and repaired it saying "just a simple fix and would not reoccur. should had sued then to have tub pulled out and replaced than,cause now it cracked again in same stop and worse. now its my problem aqua glass bought out by delta faucet co and have or cant find model nbr in their records and cant honor any guarantee. found repair tech who wants $585 for job. if i tear out will coast me approx. $2,000.00 if we can salvage the tile.. unacceptable
tina
Floor crack
We're seeing stress cracks around the drain after only a few years. You need to enlarge but it's all kinds of cracks
Sharon
Would never recommend product! Avoid the head ache!
When house was built builder installed AquaGlass tub. The tub started getting little pin holes! AquaGlass came out on several occasions an patched (which colors was always off). Well on one occasion the repair guy had told me that the tub was defected! So at this point I had reached agreement with AuqaGlass they were going to replace tub! Well when repair guy came out there was a mat in tub so they called me an said warranty was voided. I have not done anything with tub but now am noticing it is just getting worse! I would never recommend there product because the damage was done way before the mat was put Annan they never held there promise to fix! I am considering contacting lawyer in reference to finding out about class action lawsuit!
Anonim
Cracks
Brand new home in 2014 and cracks began in first two months. Terrible experience.
Tkeyah
Cracked several places
How are you allowed to sell such a cheap product
Anonim
Cracked shower base
I have a cracked shower base, two spots, they said my warranty was just three years and I am out of it. When I sent the pictures I told them I am a journeyman plumber weighing less than 190 pounds, and I am the one that put it in, and, I am the only one that uses it. The other companies warrant their products for 7 to 10 years. If any of my guys uses any Aqua glass product in any project ,THEY ARE FIRED !! What would happen if I had a customer that had this problem, and my credibility is on the line. I now believe the building codes division should standardize A minimum warranty on structural defects such as this so fly by night companies can't sell these products.
Anquinette
mod#276032CL 3piece mold/H2O in the two joints
Always dry entire tub/shower area...joints as much as I can...still water=mold flush, brush etc. continual recurring mold in 2 seam/joints. It is a 3 piece horizontal seams...love unit except standing water even though I dry seams/joints each use. Regularly have to spray joints, brush and flush with hand sprayer and get dark mold on flush!!! Cure for opening? ugh I wipe after each use and still see the trace of water in seams/joints then mold because of bit of standing water I can't get out. Nobody keeps tub/condo cleaner. It is my bath and guests and love the unit...they don't see or know mold issue.
Suhaan
Sealing drain in auqaglass tub
I have had an aquaglass one piece shower/tub enclosure for 16 very satisfied but I've tried sealing drain with plumber's putty but always seem to dry out and needs to be resealed almost every year tried 100% silicone that only lasted about 6 months any suggestions? Thank you Brian Lonergan
Gerado
Poor quality and service
We purchased a steam shower unit from Aqua Glass 17 years ago. The steam stopped working 16.5 years ago. The agent when contacted said too bad. Shower was thin in spots and had to be repaired. Micro cracks showed up all over the shower. One of the biggest disappointments ever. We purchased to help my wife with her muscle disease. We purchased a steam shower unit from Aqua Glass 17 years ago. The steam stopped working 16.5 years ago. The agent when contacted said too bad. Shower was thin in spots and had to be repaired. Micro cracks showed up all over the shower. One of the biggest disappointments ever. We purchased to help my wife with her muscle disease.
Anonim
Aqua Glass Eleganza Shower Base Review
A120 45 **** crackaround the drain
Anonim
Mike Thomas homeowner of an aqua glass shower
Had shower installed in my new home built after being destroyed by hurricane Katrina in 2005 . New home built in 2008 .shower had cracks as soon as we moved in and used it. We had to pay a tub refinisher to repair the cracks in order to move in. Now the gel coat is coming off of the repaired areas.Delta consumer personnel said that shower was discontinued because of the numerous issues with cracks.By not making a claim at the time we noticed the cracks and by using my own tub refinisher I voided the warranty. They offered no assistance at all.
Stacey
Aquaglass tub installation.
I had a one piece acrylic aquaglass tub installed in my home approx, 18 years ago. Aside from a small crack on the edge of the ceiling of the tub that happened when the tub was lowered into my basement before the house was put on top, I have had nothing but good luck with my tub. May be the difference between gelcoat and acrylic, and the crack was up so high that I didn't even have it repaired, or it may be that the older units were built much better, but I haven't had any problems. Also, I work for a plumbing contractor and we almost always put a small amount of quick crete (concrete) under the base of the tub or shower, and that alleviates the problem of the flexing in the bottom of your tub / shower. It may also be that the contractors seem to get better quality than the big box stores. Sorry so many of you have had problems, but they used to make a quality product. We put many of those units in and I don't remember more than a small handful of problems with any of the aquaglass units.