Apria Overview
Apria has a 1.5-star rating, derived from feedback provided by 1200 customers. In the Medical Supplies and Equipment category, it secures the 1th position out of 456 companies.
Rating
Contact Information
Website
www.apria.com
Phone
(888) 492-7742
26220 Enterprise Court, Lake Forest, California, 92630, United States
Apria Reviews
Alvin
Cold Blooded billing tactics.
Apria is very cold blooded when it comes to caring for their customers when they are having issues with them. I was hospitalized for several months earlier this year, 2023. During my time in medical care, I used a PaP machine supplied by the hospital so I did not need to use my home machine. Apria could not contact me to renew my supplies during that time. Somehow, someone at Apria assumed I was not using my own machine in compliance to the Medicare requirements and so they influenced my insurance company (a Medicare Advantage Plan) to conclude that I was not using my machine, anymore. Now, when I was discharged from the hospital and returned home and tried to re-order a new CPaP mask and other supplies for my machine, Apria refused me on the basis of saying I was not using my machine and, therefore, I was NON-COMPLIANT according to Medicare requirements. This caused, in some way, my Medicare Advantage Plan to refuse to pay for any more CPaP supplies. When I contact my Plan and explained to them that I had been in the hospital using the hospital machine, this turned into a major issue that went on-and-on for over 6 weeks. Apria had made their decision that I was non-compliant during the time they could not reach me without ever looking at the data card from my machine or contacting my hospital which would have proved my compliance. I was confounded by the fact that my Plan had participated in this abuse of me since it was Clearly paying my hospital bills during my hospitalization. Instead of defending me and disproving Apria's unprofessional and unethical decision on this compliance issue, my Plan was seeming to not be acting in my interests in order to charge me for the machine which I paid for early on when I paid my copay upon receiving it months and months earlier. I got my Pulmonary doctor to fax my Compliance Data from my machine to Apria and to my Plan to clearly document that I was using my machine except for the period I was using the hospital device. Suddenly, Apria abandon their issued about my compliance and, then, accuse me of having an outstanding bill of more than $900 for the machine. They refuse to admit that I owned my machine after paying my copay. They refused to address those many previous months I was ordering and paying for re-supplies prior to my hospital stay. I called Apria many, many times during this dispute and each time I seemed to have to talk to a different Apria rep and have to re-explain my case over and over again. Each time, the reps were ignorant of the facts and seldom indicated to have even read the Notes in my account. One rep even told me that if I did not pay the outstanding balance on my account, her manage told her to tell me I should get my supplies from another company. At no time did Apria acknowledge that I need supplies to successfully continue my CPaP treatment during those 6 weeks of turmoil with them. I told them my old mask was leaking and I was not sleeping well during all those many weeks but they never, ever seemed to care. None of them never even sympathized with me or said they wanted to work out my issue eventually but in the meantime, would send my supplies. Apria is all about trying to squeeze out money from me that I do not owe them. Apria is COLD BLOODED and unprofessional. They should not be in the business of medical care, at all. Not at all!
Anonim
Cannot reach customer service for questions.
I tried the local phone number and the national number and no one answered either. I am sure if I clicked for the billing extension or payment they would quickly connect though as they want your money.
Keith
I am one of the many people that have been over billed, and now my account is sent to collection
Blue Cross of Michigan tells me I owe Apria nothing and have given me multiple sheets of paper with this statement. Apria keeps billing me and now has sent two bills to collection agencies like so many other customers. This company is fraudulent and run by the mafia. It amplifies the nightmare of healthcare in the United States of America.
Cheryl
Never have received my walker that was approved months ago
In January 2023, Dr. Alan Rojas at a PIH Good Samaritan in Hospital in Los Angeles had me approved for a Rollator walker because I had no functioning walker and I still do not thanks to the horrible customer service and red tape I had to go through with Apria! Right off the bat, there was problems! It was supposed to be delivered the very same day, and they wanted me to fill out a bunch of authorizations that really was not easy and send it to them in order for it to be authorized to be delivered for that day! After doing so, then it never gets delivered! The following day they want me to fill out another form saying that I need to fill out a form again authorizing for this following days delivery even though it was supposed to be delivered the day before I had authorize that! If this is confusing, you imagine how I was next thing theyre telling me that for every delivery I have to fill out Authorization paperwork and send it in to them in order for it to be delivered that day. But by the time you do it, its too late to deliver it, and it ends up being the same hamster wheel problems ! After the very last I think it was after three days of consistent authorizations being sent sometimes twice in one day and they wanted me to fill out another authorization and I told them I absolutely refused. I already did so had done so all week long and had made an authorization for that days date already, and they wanted me to send another one! I was done! The supervisor gets on the line and says oh OK well well ship it out today because yes you did fill out the form early The walker never showed up and I never got a follow up call back from Apria I dont even know what number to call because I dont even know What city that theyre located in where my device was approved! I guess its going to be contacting Apria direct and its an absolute nightmare! Are they going to refund me the $200 that I ended up having to spend out of my pocket to get another walker because I couldnt ever get the one from Apria and cannot walk without one so the walker that I spent $200 on with delivery charges and everything ends up breaking anyway its self and here I still am with no safe walker to use! No brakes, broken seat, and and somewhere Apria has a authorization that has been approved by my insurance, but they said it would be delivered on a certain day and it was never delivered and again like I said, Ive never heard a word from them since Ive never dealt with a company so bad in my life! Absolutely unnecessary too requires somebody to fill out Authorization papers every single day for that same days delivery and then it never shows up and it just keeps going on and on and on more authorizations and still no delivery and then for the company to not even follow up? It shows they care nothing about patients! Not my first bad experience with this company either in the past, I had problems with oxygen and all sorts of different things Apria has a habit of just disappearing after youve gotten an authorization approved! I cant believe this company! *** yes, its a rant and youd be pissed to scream! I couldnt even walk to the store a block away to get toilet paper because I didnt have a working walker! The walker that I had prior to buying the one that I have now thats broken had not only broken brakes but two of the wheels were broken! Absolutely unusable! There was no way you could safely walk with it let alone sit down! The whole point of a Rollator walker, four wheels, brakes, and a seat!
Yecheskel
Pick up equipment
They suppose to come and pick up breastfeeding pumping today in the morning, on the following address: 814 Windstream way Edgewood MD 21040, Unit D,but they didn't come.
Carol
Not uaing
Just not using machine not needed any longer . Thank youThis is crazy having so much red tape that I don't need I want to return the equipment Thank you don't have anything else to say. Why is this so important? I no longer need this machine. Want to stop the charges and return machine now ! Please someone call me 407738****
Melina
Absolutely Pathetic Insensitive Customer Service!THE WORST IVE EVER ENCOUNTERED.!!
Cpap Machine Broken! Been without for over 10 days since contacting Apria I have never been treated with this amount of total disregard and disrespect! Especially Corinne who called me back with robotic ignorant information!
Irby
Returning phone call
They told me that April was open from 8am to 5pm on April 8, 2023..,,,recording said that April is closed.the person call yesterday but I was at an appointment.I need a call,I am a new customer
Al
All good
Needed compliance report was efficiently taken care of by Adriana at plainview office thank you for your service
THOMAS
Denial of services based on discrimination proven
I have a doctor's order for oxygen that was put in November apparently the doctor's office didn't do all the proper paperwork and get you the face-to-face notes but within that the doctor's office wrongfully told you that I'm homeless and I'm not homeless living on the streets I'm in a vehicle in Boulder living the van life and I have the ability to charge and I have plenty of power so I just talked to your local office and have a we live in a one-party State audio and transcript of the call and the girl stated even after talking to the manager the reason why my services were denied was because I'm homeless and that since and your guys's past experience with other homeless people you haven't gotten your money back or your equipment back or whatever and I have Medicaid for full payment and within that that goes to discrimination which is illegal Patient Thomas ordon Date of birth November 7th 1978 ZIP code 80301 or 80466 Portable concentrator G5 Medicaid diagnosis hypoxia and hypoventilation not hyperventilation This goes back to November I'm literally losing cognitive function due to this this is not good
David
Customer service failed to call me back when we had phone problems.
The April customer service person said she could not hear me. After checking to see that my microphone was not muted she still said she could not hear me. She had my phone number but did not call me back ??? I was wanting to inquire about Resperonics products, True Blue or Comfort Gel masks and cushions. I find it funny that these products can be found on Amazon, though in limited quantities. Thank you for allowing me an opportunity to give feedback. I like that. Happy New Year
Mike
Useless support
I have had a CPAP machine for over three years but CANNOT USE IT. I tried once again to use it but the pressure is cranked WAY TOO HIGH. I cannot fall asleep with this thing blowing in my face all night long. Tried to call. "Our office is closed. Call us back during our regular business hours 7 a.m. until 8 p.m." I AM NOT TRYING TO FALL ASLEEP DURING THE DAY. WHEN I NEED HELP, WHEN I AM TRYING TO SLEEP, YOU CANNOT GET A HOLD OF THEM. "We will call you back tomorrow during our regular business hours." Tomorrow is useless. I am trying to fall asleep at NIGHT. Now they will give me a call tomorrow while I am at work and have to leave my phone turned off! Not to mention I SLEEP AT NIGHT. NOT DURING THEIR REGULAR BUSINESS HOURS. How can a company that claims to be dedicated to helping your sleep disorder only have hours when I AM NOT TRYING TO FALL ASLEEP? For THREE AND A HALF YEARS I have been dealing with this. "Have your PCP call us back with a new prescription." Had my doctor do that before but they NEVER TURNED DOWN THE PRESSURE. STARTS OFF OK BUT SLOWLY BUILDS UP SO HIGH IT KEEPS ME AWAKE. Their support is USELESS if I can't get a hold of anybody. OVER AND OVER AND OVER. I read a statistic that said 50% of all people that have a CPAP machine don't use them. THIS IS WHY!
Jack
Acutally ... I give it 1 star
Original review Jun 18, 2022
...because they are spamming me to death. . I have received very good service, reliability and good customer service over the years. Hopefully they can be more sensitive and dial down the spam.
Anonim
Two Different DME'S complaint
On May 13 my pulmonologist faxed lincare located in Cumberland,RI (Same town, near me ) for a nebulizer. After several days went by i decided to call lincare. I was immediately put on hold. 1/2 hour later, no pickup, so I grew frustrated and hung up. I called the next morning around 10:00 a m and the phone just rang for 15 minutes? No answer, so I hung up. I called and emailed them for several days and received zero responses. I called my pulmonologist and he confirmed that it was faxed to lincare on May 13. I asked him if I could cancel lincare As I had called my C-pap DME and he said he had them on the shelf and could get me one "tomorrow". I didn't buy one because I was assuming that lincare would still send me one and I didn't want two. Called lincare again. Never answered my call so I called Apria and waited on them to send me one "tomorrow" as my pulmonologist had faxed them already. Tuesday, May 19 I called Apria and the receptionist asked me if I was a patient of theirs. I said yes. "I'm sitting next to the C-pap machine with the new supplies sent to me from you last week. Couldn't find my account on her computer. I didn't exist? I asked for a supervisor and the guy said there weren't any. I asked him "where is my nebulizer?" He said that they were waiting for the insurance. "For 2 days? I said ok and called my insurance provider and she said "you don't need a prior authorization for a nebulizer". That means that Apria did nothing for 2 days. Just sat on it. Had they called the insurance company I probably would have received it already! I called Apria back. Funny how he had all my information on his computer. "So I did exist!" I told him the insurance company said to go ahead and bill them. So the Apria guy says that it hadn't gone through the benefits guy yet and "he's not here today" I called the insurance company again and they called Apria on a 3 way call with the insurance rep, Apria guy and I. Apria guy said that they had a process for insurance provider billing. Insurance told him "there is no need for an insurance review as I'm telling you we don't ask for that" Guy says "Well we have a process" The next day I get an email from the insurance company saying "here is bea list of 4 other local nebulizer treatment sales vendors and ask all of them if they had any "on the shelf". I called Apria and told him I needed my nebulizer as I'm gasping for air (negative for covid). "It's Friday now, call us around 4:00 pm" And he also had my email address to use if need be. It's now Saturday, May 21. It was faxed to lincare May 13. Nothing It was faxed to Apria May 16 nothing Today is Saturday and it won't be open until Monday. It is May 21 and I have to wait until May 23, witch happens to be a follow up with my pulmonologist to see if the nebulizer treatment helped. Wait until he finds out that I haven't received it yet! Without the nebulizer for 8 days i may end up in the ER . Unbelievable!
Elizabeth
Must be able to speak on the phone to order
Previously, Apria failed to complete a form for my insurance, which covered my CPAP 100%. My insurance spoke to customer service but they continued to change us 100% for what my insurance was willing to cover if Apria had completed the correct form. My current issue, 2nd time, is that I'm Deaf. I don't use a voice phone. I can order items online but the order is not fulfilled until April speaks with me. Hence, the problem. I can chat but the chat reps cannot take orders. They don't have their email encrypted (per chat rep) so I cannot order by email. VOICE ONLY! One rep suggested I just find some random person in my neighborhood to 'speak' for me. Another stated I must have a keeper since I'm disabled. I hate this company and my health is suffering because I can't get the necessary equipment my insurance will cover!
Anonim
Billing Practices are unlawful, or should be (if not)
I received a bill in February (a paper bill, I refuse to go paperless for companies with questionable practices). I sent a paper check that was cashed and funds taken from my bank account on a certain date, then Apria didn't credit my account until 6 days later. Also, since Apria made a mistake when billing me in the first place (incorrectly determined my insurance benefits), Apria placed back-dated charges to my account. So, the money that I sent for the bill that I received was credited against the backdated charges, thereby making me past due for the bill that I had paid. In addition, I started getting automated past due phone calls every Friday for weeks, with threats to pursue further collection efforts. I am never late on any bills and maintain an excellent credit rating and don't appreciate the fact that I am harassed for not paying a bill that I have yet to receive. How any of this is legal is beyond me. Especially since this company is, I believe, to located in California.