Ancestry UK Overview
Ancestry UK has a 1.3-star rating, derived from feedback provided by 12 customers. In the Background and People Search category, it secures the 39th position out of 84 companies.
Rating
Contact Information
Website
www.ancestry.co.uk
Phone
(801) 705-7000
1300 W Traverse Pkwy, Lehi, Utah, 84043-5373, United States
Ancestry UK Reviews
Liz
Unable to make contact regarding a software problem.
When I list Common Ancestors, it only shows half of them. The other half are missing, but by accessing their profiles, shows they are in fact Common Ancestor. I have tried emailing yourselves to be advised you are in the throes of changing your email address. I am a long time member, finding contact with yourselves getting more and difficult each year. I await your prompt reply!
Aileen
I have been messed around with my account which is in my birth name and adopted name
I have the app installed on my phone and activated the dna results on it then a private relay Apple ID was created to my imail and not my gmail account where I am billed and that I use ajwaughmusic@***.com Then when I get sent the results to iCloud ot wont let me sign in??? I am billed every month through my gmail account so why is it gone to imail email
Anonim
1921 British census records
Hi, is Ancestry. Com publishing the 1921 British census records. I heard that your not some other company has bought the right to publishing the 1921 census. Is that true? If so Ancestry. Com would be no good for me to use anymore. Regards Walter Volleamere Ancestry. Com member.
Anonim
1921 Liverpool England census returns
Hi Ancestry, are you publishing the 1921 British census records. I heard that you're not ! Some other Ancestry company has gained the right the publish it. Is that true? If it is true I'll change to the company that has it published and leave Ancestry. Com. Regards Walter Volleamere Ancestry member.
Rosieano
Money taken out of my account
I need back my money I'm really upset and you all have nothing so anyone. An contact you all it's bad
Anonim
Missing ancestry, DNA and payments taken
I paid for a DNA test for a Christmas present November 2022. It is nearly now March 2023. It still hasnt been processed or received and youve been taking £50 out my account very upset very disappointed I would like a full refund or the DNA cert sent back to me(07936) 37****.
Eddy
Dna results
I have not received my new dna sample kit. As youcan see my daughter was informed that it would take 8 weeks to get the DNA sample I need to confirm my parental hopes. They started the subscription straight away and after many BOT conversations . I finally had to call UTAH the USA for 45 minutes to be told they couldn't test my sample!!! Idhad no messages no communication from them at all . With my parental ( hoping that I've found my father after 35 years) problem , I can only hope that he's strong enough to still be with us Ed
Anonim
Unable to sign in
The same page keeps coming up to sign in Once the correct details & password has been entered the page will not recognise them
Howie
Multiple reasons.
It's great if you're American, but worldwide membership barely touches the British Isles or much of Europe, for that matter. The computer isn't programmed to recognise mathematical impossibilities, and can't tell one name from another.
Diane
DNA TEST RESULT NOT RECEIVED
I purchased a dna kit for my husband inSeptember 2022. The kit arrived and the test was registered and posted back. We heard nothing until a Message says test results have been delivered to my address but they have not. I have asked all neighbours and looked in every part of the garden and cannot find it.
Stephen
Why are you charging my wife?
I sent this message over 2 weeks ago to your Press Relations address as I could find no other means of getting in touch with your organisation. I have not had any response. On 8 December 2021, I bought my wife (Dinah Pamela Louise Treble; dinah.treble@***.com) an Ancestry DNA kit as a Christmas present so that we could trace her ancestry. The results eventually arrived a few months later, long after we had forgotten the reason for buying it. I am a member (on and off) of Ancestry.co.uk (stephen@***.net) and I occasionally update my family tree, but my wife is not. Nor has she any interest in pursuing her genealogy. She was willing to accept that it may be interesting to trace the sources of her family but that was it. On discovering that the results of her DNA Kit were eventually available, she did what she believed was required by Ancestry to view them and then filed the results. Since then she has discovered she has been billed at least twice through her PayPal account, and Ancestry has been paid $129.99 each time. Is this a scam? A silly question I realise, as you probably aren’t going to say ‘Yes’ if it is. But it sure looks like it. To take advantage of elderly people in this way appears reprehensible. She has never used your site, nor exercised whatever benefits you might claim to offer in return for regular payments of AUD$129.99. Please stop charging her and refund the amounts that have been debited to her account. All Dinah wanted to to know were her DNA results, and now she has them she neither wants nor needs a relationship with your company. I look forward to hearing from you. Soon. Thank you, _______________________ Stephen Treble saint3x@***.com stephen@***.net