Ancestry Overview
Ancestry has a 1.6-star rating, derived from feedback provided by 431 customers. In the Background and People Search category, it secures the 10th position out of 84 companies.
Rating
Contact Information
Website
www.ancestry.com
Phone
(801) 705-7000
52-55 Sir John Rogersons Quay, Dublin, Dublin, Ireland
Ancestry Reviews
DarLyn
Scammers, not family. Trying to hook up on what's spp
How do I have to pay over $240 every 6 months for subscriptions yet these guys are seeing my profile and messaging without a profile or DNA TEST? Ancestry get you stuff together. NO DNA test NO ACCESS to PROFiLE. ASHAMED YOU ARENT ON TOP OF THIS. I've had 6 people contact me in last month. I've had subscription over 2 years. WHAT HAPPENED?
Michele
I canceled my subscription and they charged me anyway!!!!
I canceled my subscription way before it was due to renew and they changed me anyway! I want my money back!!!
Anonim
Memberships
I paid $29.95 to cancel this membership and then you charged me again for $24.99.your response was my membership runs out July 11 I feel like you still owe me the $24.99.Whats so sad is I didnt learn anything I didnt already know Thank you Susie Golden
Iridian
I want to cancel my subscription
I want to cancel my prescription pills damn phone number so somebody can call cancel I called the number, but it just keeps ringing, ringing ringing
Lamaria
I got billed twice for 25.00 after I cancelled my membership.
I cancelled my membership on Sunday June eleventh and I billed 25.00 on eleventh and 25.00 on the thirteenth. Why is this?
Rachel
Error didn't apply for membership
I need membership canceled. I didn't approve the service. I have tried to cancel on website but wasn't successful
Donna
Not satisfied with this site please close out my account
Not Satisfied no results I have two accounts I think Im not sure, but Im not getting anything off of this website
Maxine
DNA Sample
To Whom It May Concern, Good evening, I hope you can help me. I recently ordered an Ancestry DNA + Trait kit last April, which I activated on Wednesday 19th April 2023. I then posted it on Thursday 20th April, and so far, the 'Ancestry DNA Test Status' section is marked as 'Kit activated April 19', but it's not marked as 'Sample received In Progress', which is quite worrying. Please could you look into this for me, much appreciated. Yours faithfully Maxine
Anonim
Cancel your setup account
You erroneously setup an account with Ancestry.com for me. I did not wish to have an account setup. I backout their information, erased information input my another family member when they were unauthorized to establish an account. Three years ago I tried the program to and had erroneous information on my family line, and was unable to cancel it no matter how hard I tried. After you took over $140 on my credit card account, I never received funds back for attempting every way possible to cancel. I decided three years ago I will never have anything to do with Ancestry. Please do not try to establish an account, you will never receive a credit card number.
Jack
Have not received test kit results
submitted a test kit several months ago and the results were posted for my wife. I have tried several times to correct this, but have not received any help. My activation code was sent along with my outlook e-mail address. I have tried to contact you by e-mail and other ways without going to the BBB. Please help solve this problem. Jack Edwin Gross, Activation code: J3S-5X9N-2Y5Z-5Q8F and e-mail address is: grossjack144@***.com
Joyce
Non receipt of report for my DNA results Activation Code: J8A U8T-2f9J-9E3U
I posted my sample during the first week of January but as yet have not received any notification from you, please advise me of the progress being made. Joy Bunn
David
Money back
I did not authorize for money to be taken from my account. I need my account refunded for 25$ as soon as possible
Nadine
DNA results LOSS and put under an unknown email address
My husband s DNA results are back but the are showing y under some email address and we cannot access them. We have all the identifying information but for some reason his results did not show up under his email. Customer service has NOT been able to help, or refuse to problem solve this error
Henry
Cancel subscriptions
I have been going round in circles trying to cancel my subscription with no success. I don't even recollect joining. I can't log in as I have no log in- details,I really do need help but can't seem to find it.
Rollen
Contact User Name needs to be changed
Situation, resolved Had a great deal of trouble reaching ancestry in the first place but this consumer helped me connect and once I did, I was able to resolve the problem readily