AMERIflex Overview
AMERIflex has a 1.2-star rating, derived from feedback provided by 43 customers. In the Professional Services category, it secures the 31th position out of 763 companies.
Rating
Contact Information
Website
myameriflex.com
Phone
(888) 868-3539
2508 Highlander Way, Suite 200, Carrollton, Texas, 75006, United States
AMERIflex Reviews
Anonim
I dont know my member id number and the live chat cant find my acvount.
Not getting assistance on what my member number is. It's not my ss # and bots will not go beyond telling me that's not it. No live person. Then was put on hold and never got back to me. Technology is useless.
Shaquille
End of January and no FSA debit card
We are nearing end of January 2023 and still no FSA debit card. Forced to pay and then submit claim. Why wasn't my debit card in my hands on January 1st?
Maja
You can't get through to the company
their phone is not working. I reached out via website but no phone call back to get help. This has been going on for months.
David
Fraudulent and Deceptive
They try as hard as they can to keep your money and not lawfully pay out claims Horrible service, horrible people. Stay away if you can.
Anonim
2 benefit cards received?
I just received another card in the mail. I have now received 2 of them. Which one is good ?? The one ending in 7531? That's the newest one.
Sandy
Card is not working
I have tried to use my card to pay for a co-payment and it didnt go through. I have been on hold for 2 hours yesterday. Plus I used the call back and when they called back they hung up on me. Now, today I have been on hold so far for an hour.
Anonim
Payment
Never received a call back and each time I call Im on the phone for 1/2 hrs just letting it ring. I need to put in new banking information.
Sergio
I call yesterday and today no answer
I call yesterday and today, I was on hold for hours and nobody answered no customer service no body answer
Svitlana
New card
I never got my new card when I got employed with a new school district. I need a new card so I can use a new balance on my card.
Anonim
Worst FSA Benefits Management ever experienced
I have used many FSA benefits over the years. This company has shown time and time again that they don't care about their customers. They are worse than insurance companies. Constantly asking for personal medical records when they are not entitled to them because they state they have to deem the purchase "medically necessary"!?!?! An FSA account is nothing more than a pretax bank account with my money in it! Purchased goods and services only need to be proven medically related, not medically necessary!!! And even after spending hours on the phone with unprofessional operators, filling out requested forms and giving them everything they need, not want, they still drag their feet to pay the bills with my money!!!
Kathy
Worst company ever
Paid them $3114 they said we owed for having no insurance for 4 months. They said we owed in the beginning? Then I mailed my payment on Feb. 14th. Our card is always deactivated!! Because they give you a 30 day grace period but if you don't pay your premium on the 1st of every month its deactivated until you do. They NEVER told us that so out of the 3 months we've had insurance our card has only worked for 2 weeks. Hate them. They have broke our bank never get cobra. Go to private insurance for health insurance. Cheaper and honest. We are filing a complaint and suing if needed. This sucks. STAY AWAY!!
Anonim
Card ISSUES!!!!
My card does not work!!! I have called, sent emails, and called several times. no call back, put on hold and no one ever answer, my card has money but I can not use it. This is Horrible customer service and i plan to report this to the county so they can find another company.
Kris
Never spoke with anyone
I need help filing a claim & no one called me back. Your customer service people need to call customers back in a timely fashion so they can answer simple questions. We put out money in your hands & expect some respect back from you. What is the fastest way to get a callback from you for answers to our questions, or else make things clearer do we dont misunderstand how to properly do things and get the correct results?
Anonim
Customer service
I'm still waiting for Ameriflex to balance out my account. I had submitted charges that were denied so I resubmitted receipts for allowable charges that I paid for out of pocket. Those submissions should have countered my denied claims but they were also denied. A called and spoke with someone at Ameriflex a week or two ago that verified I was correct and my account should be even now and that they were going to fix it but it still doesn't seem fixed, it shows the transactions are still pending.
Anonim
Terrible customer service
The absolute worst company to deal with. Having an issue that since june despite many phone calls,emails Still remains unresolved with zero help from anyone. Their idea of customer service is a complete joke
Anonim
Card does not work, poor customer service wait time, spelled my name wrong on card, after 2 years still not fixes
I received a new card in the mail which was not active (was declined at the dr's office) and had the incorrect spelling of my name again, After being on hold for 40+ minutes I chose the call back option. After waiting 4 business days without a call back I called again. CS person had an accent that was very difficult to understand. I am without a working card for at least 2 weeks while they correct my name.