American Musical Supply Overview
American Musical Supply has a 2.5-star rating, derived from feedback provided by 106 customers. In the Music stores category, it secures the 9th position out of 120 companies.
Rating
Contact Information
Website
www.americanmusical.com
Phone
(800) 458-4076
8, Thornton Rd, Oakland, New Jersey, 07436, United States
American Musical Supply Reviews
Anonim
Product doesn’t work
I ordered 2 Akai keyboards thru them and after 2 months and countless phone calls the product still doesnt work and they refuse to take the product back. Austin the manager is horrible and rude and unresponsive to a customers need..
Obryan
Can’t resolve the problem
Unatherized payments and harassing phone calls tryed to resolve a vary simple problem at no secession
Michael
Cancelled order still ships/ ran my credit/ charged my card - You are wrong
On Friday 03/17/23 @ I called you support line and spoke with Josh who put in a request for cancellation of order R0383488. At the time the order was in a pending status and had not yet been viewed by the credit department. He advised me that he would put in the cancellation and there would be a 96% chance that the order would be canceled tonight (03/17/23) but if it didn't it would be canceled the following day. Today around 3pm, I looked at my email and I saw a shipment confirmation stating that the items that I ordered would be shipped at 10:32am . I immediately called support and spoke with Andy. Andy stated that he would attempt to have the package rerouted back to the warehouse but he has to confirm with his manager before doing so that this was a possibility. When he comes back to the line, he states that there is nothing that he can do other than send me a return label and I will have to return the item when they arrive. He also advised that I would not be refunded until the items arrive back at your warehouse. I requested to speak with a manager as this was not a mistake on my end, this was an AMS issue. The supervisor named Midge gets on the phone and identifies herself as a supervisor. When she speaks, her initial question to me which throws me off is, "what is the problem". (Customer service rule # 1, when a call is escalated, the manager should already know what the problem is). I then ask her "Were you not informed of the issue by the previous rep who escalated the call to you. She then says yes. (In the back of my mind, I ask myself, why would you ask me what the problem is, you should already know) I began to explain again. While I explained, I was rudely interrupted on several occasions and was told that the cancellation request didn't go through last night. My reply, that is not my fault. If I called your company and told you on a recorded line to cancel the order and it ships, you guys run my credit and take money out of my account, the party at fault is AMERICAN MUSICAL SUPPLY. After getting extremely upset and getting nowhere with Midge, I request to speak with a manager. Midge states that there is no one else there but her. She is it. I then ask for a name for the manager of the customer support department. She refused to give any additional information. Midge went on and on about the policy of AMS that there will be no refund given until the items are returned to the warehouse. I responded to her stating that I told you all not to ship it. It is not my fault that your cancellation request didn't go through. When I called it was within 45 minutes of the online order (18 hours prior to the shipment going out) which is more than enough time to cancel an order. Midge then states that the items were shipped out via Fedex and they are now closed. I suggested that we at least attempt to call them with me on the phone. She then stated again and again that there was nothing else that she was able to do and that she was not going to call them with me on the line. I advised her that I am not done speaking with her. She then hung up the phone. Completely unempathetic and not willing to assist in the screw up that was made by AMERICAN MUSICAL SUPPLY.
Richard
One day shipping is a joke!
Original review Aug 14, 2021
I ordered an amp with one day shipping and as of three days later the company cannot tell me where my purchase is! Customer service said that it was FedEx's fault, and they had no control over what FedEx did with the item once it left their warehouse. Seems to me that AMS is doing a bait and switch and passing blame to the shipper.
Drew
Old Stock being sold as New
Purchased a Fender Mustang Player Bass Guitar on Monday, 4/19. Received it on Wednesday, 4/21. One day later than they advertised. Opened the box to see a Bass dated 2019. The box showed signs of being opened and resealed. The strap button was loose and punctured *** in the inner packaging. Called AMS and they had nothing but excuses and aren't willing to offer more than a $60 discount on a $700 bass. I feel 10-15% off would be a fair discount considering this bass is 2 years old and shows signs that was returned already once from a customer, yet it was sold new and factory sealed to me.
Linda
Poorly packaged item damaged in shipping
Updated by user Jan 22, 2021
Rather than negotiate for a reasonable price reduction reflecting the damage sustained in shipping, they have decided for me that I should return the guitar in the same lousy packaging they sent it to me in and gamble that they won't blame me for the further damage it...
Updated by user Jan 22, 2021
This is their response thus far. I'm not moved by it."Hi Linda,I apologize for the delay in our response to this issue. Typically we would not be able to offer a further discount on Minor Blemished Products as they are already heavily discounted, however I was able to...
Original review Jan 21, 2021
My $700 guitar order was shipped across the country in one thin box, wrapped in one sheet of thin foam, with some brown paper stuffed in the box. Naturally it was damaged in shipping and the finish was chipped on the body and headstock. The chips were stuck to the thin foam wrap, so I know the chips were sustained enroute to me. It's condition on the website was labeled as a used Minor Blemished Product, which is defined as: "Minor Blemished Products are items that have been returned in excellent condition with very minor cosmetic blemishes, allowing you to get great gear at a discounted price. In fact, many times our customers have difficulty finding the minor blemishes at all!" By the time it got to me, this guitar had significant damage to the finish. Yes, the guitar was discounted from "New," but was hardly in "excellent" condition. I called immediately after unboxing and was told to send pictures and they would get back to me within a couple of hours. That was yesterday. I emailed again today, and have heard zip from them. I have bought many guitars from many retailers, and even the Goodwill auction guitars were packaged better than this one. This has been the absolute most disappointing online purchase I have ever made. I hope the few bucks they saved on cardboard and foam was worth losing the good will of yet another customer, if the reviews here are any indication. I'd return it, but I'd be afraid I'd never see the $700 refunded. Everytime I look at it, I will regret dealing with them all over again.
scott
Dont waste you time
ordered 1800 dollars worth of stuff from this place made 700 dollars payment today and was turned down for a 699 guitar will pay you off and i am down ordered from anotheir company no problem is this they way you treat your customers
Kevin
Attempted Fraud - Outrageous
I made a purchase for an instrument in December of 2019. I had payments set up for 24 months. Just last week on Friday November 13th this company charged my bank fourteen payments of $50 all at one time. Again fourteen payments were billed all at one time to my bank card. I also did not authorize my bank card to be used for this agreement. Nor were my payments set up for $50. I dont know how american musical even was able to find my card and use it for the charges. A $700 charge is outrageous at one time and at a time when so many are impacted by the covid situation makes it even worse. Why also would this company try to send charges through in many smaller amounts? This all points to fraud. This is a company that will stop at nothing to try obtain funds, I am stunned this company tried to pull this off.
Norm
*** poor service
I purchased 2 guitars from them, the first took 10 days to get, the second one purchased on 10 /16 20 ,still has not showed up it is 10/29/20.they don't seemed to be to concerned about , boo boo AMS
Troy
Too much money taken from my account
Oh its a great story, well first of all, I do all of my music equipment through AMS (well USED to) they called me after making ANOTHER purchase from the company, to tell me that, they wouldnt be able to send my new order because it was 170 some odd dollars over my credit limit so I agreed to pay that, what the operator FAILED TO TELL ME was that another charge of $140 was going to be pulled out at the same time, which in turn *** my whole bank account up, and then to spit in my *** face, I asked that they review that same call that "They record every call for quality purposes (what a *** joke) and they would see that I was in the right.....Well I never received a call back from the so called "Manager" at all she said she left a voicemail but the mailbox was full=BULLSHIT...I had to call back the next day because they were taking MORE MONEY out of my account and you will NEVER guess what I was told??? That call that they record? Oh they just happened to not have recorded that call (because they were *** wrong) and offered me a gift card or some *** *** American Music Supply I will NEVER deal with them again, and its a *** shame too because this up and coming producer will from this day forward be taking my business elsewhere, where I wont get robbed of my money then lied to about it.....Sweetwater or ANYONE ELSE will get my business, *** THAT LYING *** *** OF A MANAGER YOU HAVE IN YOUR CREDIT DEPARTMENT! SHE IS A LYING ***
Jeffrey
Canceled order #W962****
The other day I called in to order a guitar and case. The salesman I talked to was friendly and helpful. Later I received an e-mail telling me that my order was canceled because they couldn't confirm my ID. I ordered from my home phone using my banks debit card.style=" As a first time customer, I would have expected better service. The woman I talked to did not even try to help get my order processed. This must be the new business model, to turn away new customers. Very bad experience. Would not recommend to anyone.
Emerson
Delivery too late
I'm waiting for 20 days and nothing of one of the items I bought, I have scheduled recordings and do not know what to do, if I had bought in a physical store, I would not be with this problem, regrettable, order w956**** date 05-11-2020
Anonim
Back order
Purchase was back ordered, but money was taken out. No email was sent as to why I got a back order or what to do next. From other reviews I've read I guess I won't be getting an email about it until two weeks pass. Now I have to look for a different site with half the money I had to look for the same product, and buy it. Wow.
Anonim
Did not get my back ordered boss waza headphones?
Ams said there was a problem with my credit card and told me they had emailed me multiple times. But I did not get a single email from them!! Unbelievable never again! Will I shop at Ams!
Matthew
Shady Practices and Lack of a Clue
I ordered an amplifier 4/9 and was told it would ship that day. I called back later because it never shipped, and I was advised that they needed an additional $100, and to call back the morning of 4/10 in order to authorize that charge. I called back and a lady said I should receive a confirmation in an hour. This was at 8:30 am. No confirmation ever came. Around 2pm I noticed that my card had been charged. However, when I looked online, my order status changed to back ordered. I called back and a guy said it was just a computer glitch, and he was sending it to his supervisor to be taken care of. He said it would ship over the weekend or maybe Monday at the latest. I called back at 7 and spoke to a female rep who said that it was back ordered in deed. I told her to just cancel the order. When I asked how I would get some proof of the cancellation, she said that there would not be any. What in the heck? This is ridiculous, absolutely ridiculous to get a different story....to get pure lies from so many people. Do not buy from these charlatans!
Curtis
Watch out buying digital registered products on non factory sealed items
Bought a presonus ar 16 mixer with built in interface. The product key has already been used. Presonus will not register my mixer there for no drivers , studio one software nor plug ins. John at AMS extension6046 was thoughtful and is trying to resolve problem. With from what I see is a problem that should be resolved before shipping. Got mixer Thursday January 30 2020. They pulled 2 payments for mixer. One the day of purchase agreement 2Days later another which I did not catch separate issue. Was told maybe early next week for issue resolve Im not confident it will happen. Paid 2 payments and cant use product for what I actually purchased it for. None Factory sealed digital registration product Beware Other products not needing registration Have been just fine. Wrote a glowing review on the buying process Saturday day of purchase. Planned on AMS for my studio build. But may look at other avenues if problem is not resolved ASAP. Sham on me for buying non sealed product. Sham on AMS for not confirming there product was ready for sale.