American Automobile Association Overview
American Automobile Association has a 1.6-star rating, derived from feedback provided by 449 customers. In the Non Profit Organizations category, it secures the 4th position out of 223 companies.
Rating
Contact Information
Website
www.aaa.com
Phone
(800) 222-4357
1000 AAA Drive, Heathrow, Florida, 32746-5063, United States
American Automobile Association Reviews
Lucendia
Rude and unhelpful agents
Threats of cancellation on Friday and then doesn't answer phone or email. I am going to cancel you. I want my membership refunded and I will never call you again!
stan
AAA auto Insurance Venice Florida RIP-OFF
I could give a negative star I would. Mary Petty and the AAA auto insurance company are thieves. I paid for 6-month premium on auto insurance on 12/6/22 for $1148.05. In February I started getting mail stating my insurance will be raised $938.93 with no explanation, I called Mary Petty and she said this is a mistake and she would take care of it. Then on March 6, 2023 my credit card was charged $938.93. I then went to Progressive Insurance and they gave me Auto insurance for 6-month for $1144.00 but they only charge my card monthly I then canceled my AAA auto insurance expecting a full refund of the $938.93 plus half of the original $1148.05 which would be $574.02. $938.93 $574.02 total refund expected $1512.05 instead AAA gives me refund of $1197.66 with no explanation. AAA still owes me $314.40. At this point I tried to get my credit card company involved but now chase is saying the original payment in december is too long ago. I now have the Florida Department of Financial Services looking into this they are a division of the Florida Attorney generals office. I will filing a small claims law suit against Mary Petty and AAA soon I will keep everyone posted.
Gayle
Pissed - flat tire
It was raining and I noticed a flat tire when I came out of my store. That was at 4:30 PM. I called AAA and they said theyd be out within an hour so I kept myself busy and no-show in an hour so I contacted them They said they thought they were on the way. I waited another 45 minutes no-show. I called AAA again and they said they thought they were on the way, I asked how long and they told me maybe another hour. But that time it was getting dark and it was around 630 7 oclock. It was in a *** part of town and the stores were closing putting me in a very precarious position. I called them again, and they said they were still on their way, but theyre not sure what happened to them by 8 oclock. I started calling around to tire companies that may be open still fortunately, I got a hold of one and they told me there was a neighborhood tire service that was mobile I took a chance and contacted them. The guy came out within 10 minutes had my tire on my car in 10 minutes. He only charge me $40 so I contacted AAA just to see where they were and they said they were still on their way. They told me that when they got there to let them know so I went home and by that time it was 9 oclock and about 15 minutes later, I got a ping on my phone saying that they cannot seem to find me at the destination. Unbelievable !!! do not use AAA they take forever when they tell you will be in an hour. most people have some sort of car repair service with their insurance, I would advise that people think about that instead, they made me wait over FOUR hours, I was a female alone and vulnerable, and they were oblivious to my situation. I give them NO stars! I have no receipt because I left.
David
Bad behavior, violent shouting and insults and zero accountability
A Nissan AAA van came to give my Mom's car service, she had a battery issue. There was some haggling over price but the service guy blew up. He started yelling violently at my Mom when she had done nothing wrong and was being kind and reasonable. I have never experienced any service person, professional or worker in any capacity yell at any member of my family like this ever. This was unacceptable. I felt scared for my Mom's safety. The dude took a pot shot at probably me, when I was present, saying to us, something to the effect of "stop eating out at Taco bell so much," which was not relevant and was totally insulting. First of all, neither me nor my Mom eat at taco bell, and even if we did, that wouldn't be a cause of bad finances or have anything to do with this. I took video evidence of the occurrence and the license plate and car ID of the service person. However, AAA has no phone numbers that allow concerned customers to complain. I tried navigating through their fully automated option system, but everytime I tried to get an agent on the line, nobody answered. This company clearly doesn't want to allow customers to contact their administrators and they don't want to be held accountable at all for the misdeeds of their employees and their company. The employee in question needs to be investigated and disciplined, but there is no mechanism for this. I will be sending mail to them but I suspect this company has zero accountability, morals and dedication to addressing wrongdoing, as is too often common in our society today, where morals are in universal decline, and people cheat and harm in public and private settings.
Frederick
Battery details.
I had to replace an AAA battery in my truck yesterday. It was dated December 2019, which means I should receive a prorated rebate for it. Unfortunately, I can provide no other details concerning it. How can I find out when and where it was purchased? I assume it was while travelling in the USA. My CAA membership number is 620275****105004.
Anonim
You asked
None, customer service was very helpful and kind . She was able to help me with my concerns. And I appreciate her concern and kindness.
Malikah
Tow bill
I'm grateful to hear from someone. I can't figure out how to reach someone at AAA and send in the tow bill for reimbursement. I was towed from the Cross Bronx Expressway in New York on 2/20/23 from Autorama Enterprises. ( AAA can't tow from there): A 06401D. The bill was for $140.17 Please advise where I can send or scan in a copy of the bill. MY AAA membership number is: 620240****700007 Thank you, Alina Bloomgarden (bloomsky1024@***.com)
Ray
Poor Customer Service and Price Gouging policy # A5695****
Updated by user Mar 10, 2023
I received a letter from AAA Auto Insurance in response to the BBB complaint I files and the reason(s)m they gave about raising my insurance premiums every six months starting last July, 2022, is because of inflation and whenever mileage is put on a vehicle (one with...
Original review Feb 26, 2023
I purchased an auto policy from AAA two years ago and starting last July 2022, my rates started going up and when I called then to inquire the reason first given me was that the rates in Mississippi were going up. Well, it went up by $10 per month, then when I got my most recent renewal notice (February 2023), premiums was going up another $10 per month starting in March 2023. SO I called again and ask why were my rates going up again after 6 months, and the first reason was "the mileage had gone up a little", well, my mileage since March 2021 (two years), has gone up by 1940 miles (my car is a classic, 1992 Ford Explorer Sport), and I don't drive it a lot, mostly stays parked. I might use it sometimes to go visit family, to go to store sometimes. Then they gave me another reason was that "rates go up all the time", but why every six months all of a sudden? I am a senior and am supposed to have all the senior discounts, senior driving course, policy longevity, multiple policies, good driving record, etc., applied. I was paying (March 2021),$42.00 per month then it went up to (September 2022), $47.00 per month, now starting in March 2023 they want to increase it to $54 per month. When I called to inquire, all I got was an incompetent agent who didn't know anything. So after speaking with "4" agents and going back and forth with no resolution, I told them I will get another policy somewhere else. So I ask the agent to remove everything but the state mandated liability until I get another policy in a few days from another company. I was sent several emails from the AAA agent (Thomas Graves), and he was soooo incompetent it was pathetic. I did what was required of me, but he kept sending me emails about the same thing, over and over and over again, pathetic to say the least. Policy # A5695****
0-0
AAA will leave you STRANDED & cancel your membership AFTER 17+ yrs
On 24 Sept. 2022 Sat. my vehicle was disabled on the highway 100+ miles from home, so I contacted AAA motor club which I had a Premier RV membership for 17+ years when AAA could NOT find a provider to tow me home after 4+ hours on the phone\stranded. In fact AAA motor club told me to find a way back on my own and then seek re-imbursement for expenses ($1100). Then I received a letter dated 12 Dec. 2022 Mon. denying me the option to renew my membership along with 3 other family members. So I was trying to understand why this happened when AAA provided ROTTEN service and left me stranded 100+ miles which I was still willing to give my money for another year. I contacted AAA for more clarification which was NO help in fact I was told "decision is final" so I finally spoke with the person whose name was auto signed on that letter. He chose to make the statement that it costed more to keep the membership active despite the 17+ year relationship and IF he was to make an exception for me he would have to for others...wow! (sad) I learned also that AAA motor club were canceling membership(s) during the height of the 'COVID' pandemic (2021). I have $1k credit on my acct plus had 3 life insurance policies with AAA which I have cancelled and to date still have NOT received my $1k. Hopefully no ONE will experience the treatment that I received from this SORRY company. I also wonder how AAA motor club can give advice to the public via media when CLEARLY they are NOT a reputable entity. I will NEVER stop posting this experience until AAA motor club is OUT-OF-BUSINESS or sold. I ask that you NOT give this company any of your hard earned money and IF you do good luck on the road.
Roland
Complaint
Last w eek I left my insurance policies with a agent at the Chattanooga Tn office 37421 and after waiting for 2 days I called for a update...I was told she couldnot find a cheaper a cheaper policy and said she tried to call me but thats not true unless she call the wrong numbers because I have answering service on both of my phones I call back a few cdays later and wanted to find out if I should come back for my personal information or if she mailed it to me...No one could find out who the agent was at first and would call me back...I received a call back advising she was out of the office and she would call me back...I still have heard nothing from AAA.. IWe are concern about identy theft..Did she careless did something with all that personal information? We have been with AAA for over 20 years without a break and should not be treated this way.. Thanks Roland and Beverly Smith
Anonim
They did the worst !
They called me and said I was late on payments .. they took 270 dollars in payment said my insurance was back on . I called 3 days later and said a got a small hit while it was parked . They said my policy was cancelled and the person who processed the payments and authorized was not correct . Offered me a discount on future purchases. Horrible customer service ..
Connie
Worst Vacation Ever
I booked a trip to Scotland in January 2020. The trip was cancelled and rescheduled 3 times. When I was finally on Scotland land, I got an email from Trafalgar about the 12-day tour. Until that time, I had no idea what to expect because I had no communication I knew the trip was through Brendan Vacations by way of AAA, but I only knew the flights had been booked with Trafalgar. I tried to contact Brendan Vacations multiple times over the waiting period, but the phone rang endlessly.. I tried emailing them for brochures, but I never received anything. While the travel business was slow, AAA communicated well, but when business picked up, I only got half understandable emails that did not answer my questions. The first email I received about how the tour started was 3 days before the trip started. A follow up email with information did not arrive the next day as the tour director had said in the email. The next email I got was at midnight before the tour started. The tour guide was horrible. Nearly every day the tour schedule changed. I thought a tour guide actually guided. It was ride a bus for hours, stop, find your own way, find something to eat and drink and have a necessary break, and all in 45 minutes to to hour and 15 minutes. Print the people on the bus a paper schedule, and don't change the tour paid for. I got sick from food poisoning. As a result the bus left me stranded in some town in the western Highlands. I saw the bus leave and wave, do it did return. Both my friend and I were injured while in Scotland. That required an ER visit for my friend. She spent the whole trip in pain and sick. I fell into a metal fire door and had paramedics called. The tour guide was nowhere to be found. We came home with COVID. Neither of us knew. The first think I did when back in America was take my friend to the hospital. She is still recovering from multiple illnesses.
Connie
Bad Experience
I sent my complaint and have not received a follow up.i fi not feeling the need to rehash what you already have on file.
Ryan
Customer complaint
I recently had my oil changed at a Brake Masters ( 17209 N Cave Creek Road, phx, az, 85032) and they performed it to completion. A couple of weeks later i had my transmission replaced and my mechanic told me to get an oil change as well. I told him i recently just got one done from brake masters. He said that they put the wrong oil in for your truck. He added a 2001 Ford Ranger 4.0 V6 should have 5W-30 oil, NOT 5W-20. So i said okay ill go back and let them know. I did my own research and found out yes its suppose to have 5W-30 for a 4.0 V6. When i went back in he said look I looked it up and factory says to use 5W-20. I said okay but everyone on the internet says to use 5W-30 and my mechanic said to use 5W-30 so everyone is wrong but you. He said he can put 5W-30 but ita gunna cost me more bec the oil is expensive. I said so your not gunna change my oil with no cost bec you think you put the right oil in. I also added if your not gunna do the job the right way then i have nothing more to add im just gunna contact the American Automotive Association and let them deal with you. I called the brake masters customer service number before writing this to you and they told me that location is a franchise and they are not part of the brake masters i was calling. So the lady on the phone took my information and is gunna contact her area manager and said hopefully we can take care of you. I dont write complaints or comments about any business but this has got to be the most stressful oil change i have ever been apart of. Ive wasted alot of time and have gotten in trouble twice at work because of this. Please do something about this this is not how automotive shops are suppose to operate.
Mary
Pissed customer
We got the royal run around this past Saturday evening. My sons car he was driving lost power and he was able to pull it off ver. He called and they said that they wanted to do a unattended pick up on Monday morning. It was safe to leave it in the city. Then they said someone was coming no one came. Said their trucks were assisting the hurricane clean up.Things like that.
Tanara
I had never even been paid for my car that was totaled and I had full coverage
Original review Dec 11, 2022
I had aaa and my car got stolen and totaled and I had full coverage and they NEVER went to go get nor check my car and they still haven't paid me and my car is crushed and gone already meanwhile they ignore me everytime I reach out and they totally said *** me not to mention they charged me 500 to my credit wtf