Alesis Overview
Alesis has a 1.3-star rating, derived from feedback provided by 15 customers. In the Music stores category, it secures the 32th position out of 120 companies.
Rating
Contact Information
Website
www.alesis.com
Phone
(401) 658-3131
200 Scenic View Drive, Suite 201, Cumberland, Rhode Island, 02864, United States
Alesis Reviews
Tom
Speak with representative
I need to speak to a representative about the problem with my surge drumkit and no one is available.
Anonim
Not a very quick response on trouble shooting my problem
A couple days ago I paid the dollar and went through a bunch of stupid questions just to find out nobody's contacted me with the right solution. Not only have they not solved my problem. But they contacted me on a totally different situation. Has nothing to do what I asked for.
Alayna
Piano repair
I just purchased the Alexis recital grand and it was working and now it has stopped and will not turn on. Where can I take to get it repaired?
Derek
Zero response to customer question
I want to extend the horizontal grooved pipes with 30 pipes. Unless you go to a machine shop and have them grooved theres zero help from this company. The pipes that come with the Nitro kit are grossly inadequate and too short.
Julian
Trouble with my drum module on the Alesis Nitro Mesh Kit
My drum module will turn on but wont display anything and will just display a white screen instead. This mutes all the pieces of the drum kit, including the cymbals. Ive tried restarting the whole drum kit but whenever I open up the format menu it goes to a white screen again after a few seconds. its been like this for a time now but at this point no matter what I do it the kit wont sound. Is there any way I can fix this or do I have to buy a new drum module?
Arturo
Customer support
They have to get back to me, the high hat pedal suddenly stopped working. Customer support is terrible, no one answered the phone and I got a recording. The product has been a big disappointment. Lets see when you guys call back.
Watson
Problem with my Alesis module dm10
When I press the hi-hat to play, it looks like I dont press anything. The hi hat sound stays open even though I press it or play it. I need your help please. Its a Alesis DM10. Thanks for your support
Harue
Bass Drum Broke
6 years ago the same thing happened on a different kit from them, I called, got verified , two weeks latter my new kick pad comes FedEx. I was extremely happy with how they treated me. Now I buy there most expensive drum kit ,strike pro es. And can't reach anybody from customer service period. Broken kick drum...
Lee
Kick pedal for nitro mesh
Kick pedal doesnt work on a new nitro drum kit, plugged in wire & reset all, still the other drums work just not the foot/ kick oedal
Kashton
Drumming equipment
I need a working drum bass for an Alesis command x mesh kit. Also I need 3 cymbals and a pair of drumsticks..
Robert
Alesis command X issues
My readout went out and I cant do anything except switch between sound Ive already saved and the cheesy stock sounds that were pre-programmed in!!! And no one is reachable at alesis, as usual and they wont call me or contact me back! My unit is out of warranty and knowing how HORRIBLE the customer service is I learned how to fix it! Where can I buy the parts for my command X mesh kit??
Jeff
Question about power adapter
I simply want to know the polarity (which is in the center + or - ?) and minimum amperage for the 9v power adapter for the Alesis melody 54 Keyboard. It does not say in the manual I did not get an answer. I tried on line to no avail. When I called. I got finally got to tech support that said the mailbox is full. Directed me to a website that I got nowhere
Travis
Alesis command wont power on
I just received my command kit but the power doesnt sustain It lights up but as soon as I release the power button it shuts off
Dylan
Faulty snare drum
Original review Apr 17, 2023
Snare on the surge kit is not working right. Its a year old and the snare and rim activate at the same time. I cant get in touch with anyone
Jacques
Strike pro crap
Where do I start? Im not happy about the absolute crap module that is supposed to great! Im just puzzled that it doesnt have any fuses or anything that protects it from being damaged