Alamo Overview
Alamo has a 1.9-star rating, derived from feedback provided by 306 customers. In the Rentals category, it secures the 20th position out of 300 companies.
Rating
Contact Information
Website
www.alamo.com
Phone
(844) 354-6962
600 Corporate Park Dr,, St Louis, Missouri, 63105, United States
Alamo Reviews
Keyshia
My name is Rouday Austin My Drivers license # is...
My name is Rouday Austin My Drivers license # is 956**** I would like to rent a car from alamo Am I in the clear
Lynn
Cancellation and vehicle location
There is a white Chevrolet Volt that may look like a rental. After checking my bank account this vehicle may have been rented by someone else, because my CA drivers license has been stolen and my accounts have been breached. The vehicle may be at my work and should be picked up by customer service as verification that I am not the one who actually picked up the vehicle. If the car does not get picked up I need to express the identity theft that may cause problem in the future.
Jo
Bought a rental car + flight bundle then charged extra for rental from Alamo
Bought a travel bundle from Allegiant that included round trip tickets and a rental car. Return date on email from Allegiant indicated Monday, July 17 and the Alamo desk rep confirmed it was for Monday, July 17. The Friday before, July 14, received an email from Chris Riley, the Area Rental Manager, at the airport, asking how much longer I needed the rental. I replied that I had it until Monday, July 17 and emailed him a screen grab of Allegiant email. He replied via email it was all correct in their system now and apologized for the confusion. After dropping off the car, I got charged an EXTRA $660.74 because they in fact had not fixed it in the system. Called Chris directly and he had the gall to tell me that I shouldn't have bought a bundle from Allegiant and this happens all the time. I also told him that I would complain about the customer service to social media and he said he didn't think that would be effective. He did not give me a full refund only a partial one and I have yet to see it credited to my card. I want these charges rescinded. How is anyone supposed to budget vacations when afterward they are charged an extra $660?
Bolaji
Very rude and disrespectful racist front desk manager
Agent refused rental because I was black at Asheville airport .no solid reason .asked to speak with manager .Manager was one of the most disrespectful souk I ever saw .couldnt explain policy .just outrightly rude
Pierce
Flight got canceled
Rude and so disrespectful bad customer service. They ask me to wait and have me on hold for a long time
Anonim
FRAUD NICE RENTAL OFFICE
My American Express card was charged 1567.06 on September 26, 2022. The incident report was on September 29 and my Amex card was charged on September 26 three (3) days BEFORE the incident. The only damage report I received is about the missing trunk cover with a picture showing the back seats folded down and no trunk cover. I returned the van with all seats in an upright position. I have to put our two pieces of luggage in the middle seat since I do not know how to put down the last row of seats. When we took the van all sets were in an upright position since we were six pax. No trunk cover at all!
Anonim
To9 much charges on my statement
There additions of service on my bill I did not ask for but I have been billed for it.I brought the call filled with petrol but I have been billed for it .and otherd
Anthony
Made a reservation in advance but when I arrived they didn't have a vehicle.
Made reservation as a package with airfare, hotel and rental car. When I arrived they didn't have a vehicle and simply said that they couldn't help me. They also told me to seek reimbursement from Expedia. Terrible service. Why accept a reservation if you will not ho or it?
Anonim
Rented a vehicle and the next day I had to call a tow truck the car stopped and could not start
rented a vehicle and the next day I had to call a tow truck the car stopped and could not start . and I had a child in the vehicle and I tried to call the place to rent the vehicle and they did not answer, it was a very bad experience ,and they give me the car with less than half tank
Abigail
I got charged on mgcreditcard insurance yesterday I had booked and paid for ,but was still charged for it. even though te reservation was canceled . Please return it to mg card . Thank youu
I was charged insurance even though I had canceled the reservation. I would like to have that returned to my credit card
Ron
Resolved: The stuff don't know anything about service
Updated by user Jun 14, 2022
Company fixed the issue and I have been provided with discount on future orders. I got an apology from the station manager But I think I deserve a 30% of discount due to the days of my tour I lost and all the money lost the time I lost, and the heartache..
Updated by user Jun 14, 2022
Nobody has contact me yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Original review Jun 14, 2022
I received a car which is not Defective car, the other car I didn't drove in my life nobody, but nobody did not guide me how to operate the cruse control, where is the exchanging tier, how the lights operates ..how to operate the media. Everything I had to study from the internet
Ron
Passing the border to Canada
I ordered a car threw your company. I suppose to take the car in New York. our trip include passing the border to Canada. Is their any problem with it? I will return the car in JFK airport New York.
Anonim
A599****a
Hi , May I know is there an office in Slovenia airport because I searched and did not find an office for them on the internet,, thanks
Anonim
Unable to add son as driver over phone
Rented car from Alamo South Bend Airport on March 29, 2022. Visiting son in Niles, Michigan. Became ill and needed to add son as driver to my contract. I started calling Alamo at 2:22 est today. After talking to 6 different representatives at 3 different #'s I was consistently told I had to do in person. I'm sick, running a fever, can't drive and no one else can drive the rental. I said I can't used it, So please have someone come get it and cancel the rest of the reservation. This representative said they would contact management to get back to me. 7:00 pm, No response. Easily resolved to take license # and add my son, but would not help me. What did they do with COVID? Not finished with Alamo until resolved, THEN will never rent or recommend their rental service.
Nora
Left something in my rental
I left 2 Ipads in a rental at your HPN Airport location on 03/05/2022 taking a flight to CLT at 6:40am. I left a note that the IPads were in the car. I also called location when I reached Charlotte. I was assured they would be shipped to me via FedEx. Today is 3/10/22 and I've yet to receive them. I'm so upset at this point.
Jennifer
Extremely poor customer service and product
I used Alamo given it was a small town and lack of available inventory with other companies. After paying for the rental, despite a late flight, I had to wait for my car to be returned and cleaned. It began snowing on day 3. There was no snow scraper and one of the windshield wipers was broken. When I called customer service they referred me to a local place that was closed. Upon return of the car they "discovered" what looked like a previous date under the rear bumper. This car had 60,000 miles. With the back up camera and alarm its pretty hard to run over anything and not be aware. There was no evidence of dirt removed on the area it was damaged. I don't routinely look under the car, but renter beware. The local person was unhelpful when renting and even worse upon return of the car. Would definitely not recommend