Airbnb UK Overview
Airbnb UK has a 2.1-star rating, derived from feedback provided by 392 customers. In the Travel category, it secures the 27th position out of 290 companies.
Rating
Contact Information
Website
www.airbnb.co.uk
Phone
+44 203 318 1111
8 Hanover Quay, Dublin, County Dublin, D02 DP23, Ireland
Airbnb UK Reviews
Claudia
Place not suitable
We rent 10 days holidays in Fleury en Occitanie in France (near Spanish border). The host never mentioned that it was in a first floor of a building. I have knee issues. I can't do up and down on the stairs. Plus the shower is liking which is a heath and safety matter. Host was rude and patronising.
Kassi
To confirm some details in my booking
Simona delivered excellent customer service, responded promptly and dealt with the issues with courteously.
Rimpal
They save my money. Someone try to scam with me but Airbnb employee guide me write way and I understand that lady try to scam with me. Thank you so much Airbnb.
Someone told me you pay first and then Airbnb set the viewing but its not the process I called Airbnb they guide me its a scam.
Shakeel
Urgent Complain
Respected Sir/Madam I have Airbnb account with my mobile phone number 009233****4746 and my wife's account with 009233****3138 hinashakeel@***.com. That on 22.07.2023 I booked a property for 05.08.2023 https://air.tl/oUENoXGc by my wife's account and paid full amount and taxes through my wife's credit card. But on 25.07.2023 at 3am I received an email by Airbnb that my above booking was cancelled! Thereafter I immediately checked my and my wife's Airbnb accounts and saw that both accounts has been blocked due to security reasons! I immediately contacted to host/owner of the above property and asked about the cancellation of my booking who informed me he did not cancel my booking. Thereafter I and host of the above property immediately contacted to Airbnb help with chat and provided all details and received many calls from Airbnb helpline but till now my and my wife's Airbnb accounts did not unblock and my above booking did not restore! I, humbly request through this email that my and my wife's Airbnb accounts immediately unblock and my booking also restore, failing which I have reserve rights to take legal action against Airbnb. All relevant screenshot along with picture of host/owner of the above property are attached with this email. Urgent response and ready immediately required! Shakeel Ahmed (Advocate) Karachi, Pakistan +923332****46
Christine
Verificationissues
Booking a Norfolk holiday in what seems to be a perfect holiday cottage for myself and 2 grandsons I was dismayed to find that your verification process was only suitable for a budding Einstein. You wanted my photo and then a driving licence photo which seemed to be of too high quality. My grandson had to come and reduce the quality on his phone, send it back to me before I could send it to you. Meanwhile I had been locked out, received endless texts and emails with code numbers and still no confirmed booking. Never, ever have I seen such a palaver over booking a few days away. I honestly don't feel like ever booking with you again. Cottages.com do a far better job as do Sykes. I am a 78 year old grandmother and consider myself to be fairly commputer literate but your system would seem to regard me as some international money launderer. I do appreciate your duty of care to me but surely you must be able to find some easier way to find out if I am genuine. Other companies can but Airbnb has really made me feel as if you have too much information that quite frankly is non of your business. I give up, at the end you want to test my computer literacy again by adding a proof of purchase. Sorry Im not that savvy. As a company you have got to take on board that there are people in the world over 40
Seyma
We have not been refunded
Original review Jul 23, 2023
Reservation code: HM9BPQTWEF we rented the house as 3 adults and 5 children. As soon as we saw the house the day we arrived, we said we couldn't stay. the house was dirty and the outside door was not secure. the attendant said the boss is not working on sunday. but we immediately informed Thomas the same day and we didn't stay even one night. We searched for the hotel for hours that day, it was very difficult with 8 people. Since we came here for the first time, we were not familiar with some procedures and we were not understood in this regard. We are not refunded. thomas never listens to us. we first agreed with thomas to pay the refund, but we became victims as a result of misunderstanding with airbnb. They never, ever give refunds and we didn't sleep a one night in that house. the house was already irrelevant with the images, this incomprehension is not normal in the city we came to for the first time. Air bnb never takes care of us.
Anonim
I have been scammed and have been trying to talk to someone in vain
Please refund my money ASAP so that I can arrange alternative accommodation. I am so upset about my experience o
Anonim
Problem with my account
Tray to recuperate my old account now is ok thanks after talk with Michael over the fone very nice guy
Ruth
Had difficulty logging on, but customer services sorted itvout. Took time to find the way to get through - had problem with verification, but initially needed to verify to get through to customer serv
Once got through to a person at customer services, individual was patient listened and sorted it out.
Lena
Apartmemt full with bugs
We rent an apartment in Madrid with my Mad Madrid and we arrived and it was full with flying bugs. The entrance and the living room were full and also some in the bedroom on the towels and pillows. If you pay 100 euros for a tiny apartment you can expect that you feel better than doing camping outside with insects flying around you and even bothering you meanwhile sleeping. They did not go into detail and my mad madrid did not care at all.
Harshbrijeshkumar
Regarding payment
Hi my name is Harsh brijeshkumar patel. I brought airbnb card yesterday for rental house and sent to one of your agent but he didnt give me reply and call for viewing. I m very worried about my money. Can please help me as soon as possible.
Katerine
Double bookin
Arrived at booking to discover someone was already in the house, turned out the host had double booked. Both parties tried to contact the host, which he only did by replying to the other party that a reservation has been cancelled, but he did not specify which one. Almost ruined my birthday weekend, I am just glad I was not travelling with any children. Airbnb did help with getting us accommodation, but I am still out of pocket as we had to pay for accommodation for the Friday night which, although I was given a voucher to use when booking with Airbnb again, I still have to pay for this accommodation as I was only given £88:33 towards my bill, so I am still out of pocket. Airbnb need to rethink their policy and hold the Host accountable for their mistake, not the innocent party.
Gurpreet
The property is not what was said and described
The property its not what was stated i have to little children and its been so hard for them its not clean no light bulbs in the room the beds are so bad i have photos to prove how the property is not what was written and what air BNB described there for i want a refund Im so disappointed if you have little kids you would understand my kids have sensitive skin and its not exceptable the parking is awful
Oyakhilomhe
Resolved: The duped .e
Updated by user May 22, 2023
Company fixed the issue and I have been provided with full refund. Full refund pls and a free hotel.
Original review May 22, 2023
They didn't give me number a s they told me false information they told me different storu and the second one I book ot by accidentally it suppose to be today but I booked ot fotlr tomorrow
Paco
I had various issues with the host and lost money due to it
Frustrating when you book and then after paying no were to contact the host, then try to get my refund and its not easy to find help on the app mining no contact number direct to Airb&b I spend hours trying and also lost money due to the host not providing me with what I book so not sure if I will be using Airbnb again
Naseema
Issues with the property I booked
I am writing here as I believe there were a number of issues present which ought to be discussed. a) Although I did provide my car registration late to David's team (on the day of my check-in as opposed to 2 days before), I received no response to my repeated enquiries about what would happen in the time the permit was not present (i.e. the 17th, 18th and morning of the 19th). b) It took two entire days for David's team to get back to me regarding congestion charges, and all that was provided was a .gov link - surely a prompter response could have been provided if that was all that was required? It was not as if there was no correspondence between us from the day I asked to the day David's team replied. c) The general condition of the property was very much at odds with what the photos would have had me believe. The most glaring issue was that of the dysfunctional toilet flush - despite what David's team said about having a supplier scheduled to fix it, the problem remained the whole time. This either suggests the supposed supplier attended while I was out, and decided nothing could be done (without making mention of it to the team), or that no supplier actually turned up in the first place. Both scenarios are equally disappointing. Continuing on, the majority of towels provided were unclean, and one duvet was in simply gross condition (which I sent a photo of to David's team). The mattress under this duvet was not covered either. It baffles me how problems so simple could have been overlooked so easily. d) After a cleaner came by to replace the aforementioned towels, the property's front door was unable to be opened (most likely due to a jam). Upon mentioning this to David's team, we were given mostly unactionable information of limited utility (such as "slightly knocking" a mechanism which I had made clear was not budging at all), and it was only when I mentioned calling the police that a handyman was sent to mend the door. All in all, we were locked out of the house for over 2 hours due to this issue. e) The condition of the pots and pans was well below what I would have expected. I sent a photo of this very soon after moving in as well, but ultimately had to clean them myself regardless. In summary, the state of the property very poorly resembled what was advertised online, and the time taken to address multiple issues of varying significance was neither consistent nor timely.