Afterpay Overview
Afterpay has a 2.3-star rating, derived from feedback provided by 15500 customers. In the Financial Services category, it secures the 1th position out of 1724 companies.
Rating
Contact Information
Website
www.afterpay.com
Phone
(855) 289-6014
406 Collins St., Melbourne, Victoria, 3000, Australia
Afterpay Reviews
Berta
Need update
I need to update my address, so my credit card can match the address so I can be able to make payments
Kassandra
Paying for an order that got declined
I ordered a pair of Yeezy foam runner in goat . The order came out to be $278 . With after pay it came out to be $69 and some change . But then I received an email stating that my order got declined because of insufficient funds. I go on my after pay account and see that I'm still being charged for the shoes that I didn't purchase. I just don't want to pay for something I'm not going to receive . I just want a refund and for the order to be removed from my account .
Gonzalo
Resolved: My refund is incomplete
Updated by user Jul 25, 2023
Company fixed the issue and I have been provided with full refund.
Original review Jul 25, 2023
$$$&&&&& Nom2 rembolso solamente y tiene que ser 4 8.32 rembolsado 7/14/2023 8.32 rembolsado 7/14/2023 8.33 8.32
Dorothy
They froze my account
Updated by user Jul 21, 2023
Just getting tired of a company that doesn’t care about their customers being that I have been a customer for over a year now and when I asked for help, they treat me like I don’t know what I’m doing or that I have a problem when I don’t necessarily have a problem I...
Original review Jul 21, 2023
I texted them and asked them if they could move one of my payments to August 1 due to a death in my family and now all of a sudden because I asked for that they froze my account even though I just paid them $1000 for last month in merchandise that I bought pay the whole thing off never been late worked my butt off to get that credit build up to $1000. Now they want to act like im irresponsible. They are very inconsiderate and very rude. They dont give a darn about the fact that I just paid off my whole order from last month and the fact that my brother just passed away this month for a motorcycle accident. I am tired of texting them and I am tired trying to get help from them because every time I try to help them they jump to the extreme. I think that all they got is a Freezy account or they got to do there so they gotta do that no, I asked for one simple thing, and that was to move one payment for August first, Afterpay is getting out of hand and Im getting tired of not being able to talk to a representative and having to text them on message to get to talk to someone and then if you dont like what they say then you cant talk to a manager. You have to deal with what they said and that is not fair. They are not completely honest, and that is not fair to the person that is supposedly their customer who has been with them for over a year dealing with this they why will you reach a certain points when you get enough points they lie and theyve been lying to me ever since and this is got to stop thank you
Michael
Your routine online credit card did not work
Your one time debit/credit card did not work causing amazon to charge the full amount on my card; causing me to go negative on my bank account.
Martha
Tengo problemas en user Afterpay
Es Bueno pero megustaria ablar con un Representante seria mas satisfactorily asi podrias entender mas
Olga
Terrible you can’t talk to anybody
I made a purchase with ShopShops and received a fake item. It is terrible that I cant talk to anyone. You dont help anybody. Sale companies vomited a pure fraud and no one cares. Thats the reason why this crime will never stop. I am asking you,please,to help me to return my fake Versace hoodie to the store.That item has a poor quality, printed logo (original price $1000),no paper rages, inside tags cut off (some), no receipt,no price and size tag. Made in Albania!!! Fabric like a hoodie from WalMart.Please help me. Thank you. Olga
Tykena
Resolved: Charged for Returned items.
Updated by user Jul 30, 2023
Company resolved the issue.
Original review Jun 30, 2023
Im Currently being Charged for items that I Returned. WTH I have emails from AfterPay stating that this issue has been Resolved. But yet Im Receiving More Charges.
Sheritha
I am a pissed off customer
I provided Afterpay proof from THE UNITED STATES POSTAL SERVICE they never received the goods to deliver to me for order 11105 the tracking # is 926129****547730****797322, like the Rep at THE UNITED STATES POSTAL SERVICE said Ms Cornell you definitely didn't receive that delivery from USPS because it was never received from the seller. They told me to take the receipt shown below with the tracking number as proof it wasn't delivered. AFTERPAY is telling me the seller provided goods within Afterpay guidelines. AFTERPAY didn't pull the infor on the tracking # the seller provided because if they did AFTERPAY would no I couldn't received the order 11105 that's in question because the seller never sent the items in to the UNITED STATES POSTAL SERVICE she only created a shipping. Anyone can pull the tracking up to see the package was never delivered to me because it wasn't never sent to the UNITED STATES POSTAL SERVICE
Maryam
An issue with unexpected charge
You charged me in full for one item, for the other item you charged me three times. I contacted customer service team several times and has not been res
Anonim
Fraud
They are overcharging me with duplicate payments I've made and are continuing to do so. They have not credited my account for bills paid and items received. I have closed my debit cards l. I am contacting a layer, the authorities and all media outlets. I will close this account immediately do not use afterpay. They are unprofessional thieves without customer service.
Natasha
Resolved: They no longer assist you over the phone. Thephone lines are close
Updated by user Jun 20, 2023
Company resolved the issue.
Original review May 21, 2023
I returned an item to a company, 15 days ago. They have not issued a refund confirmation to Afterpay. So I contacted Afterpay with confirmation of the return item so they can close that order to avoid being charged. They are refusing to close and keep referring me back to the other company. Im starting to feel both are working together like a Ponzi scheme company.
Elicia
Therecnot letting my order go threw there telling $50 is my limit
I've been a customer with after pay for over 6 years and I may have went back on a payment yes. But this is reduculiois it really is sad that I cannot use after pay anymore.
Luis247
Merchandise never came
Yes there is a very big issue I have not received my merchandise from the merchant I have filed two claims with your aftership department I have been told that I would still be responsible for a product I never received because I did not respond by the 30th but after providing proof I then was told I didn't respond by 4/15/23 again provided proof that I did respond each time I have been asked too I would just like my refund please. The other issue was the item I ordered was only supposed to be 89.00 they charged me 169.00 after the first payment the balance was 137.95 after even after advising them of the matter I was still charged another 34.95for a balance of 103.90 which I should have never had a another payment taken till the merchandise was received. My other immediate concern is they have even went as far as putting my balance to a another company now threatened to get my credit affected there entirely unprofessional and I have gotten ripped off not only are they trying to collect my money but they are even telling me they discharged my complaint I have all responses to and from them not only between me and afterpay but the merchant as well showing I responded as asked and when ask again I would just really appreciate someone who can help me resolve these issues ASAP Below I Have provided proof of some of the emails and all complaints listed. Thank you for your help
Paulette
ChicMe is disreputable. Need help getting my full $ back. Please help.
This one one of many letters that I have sent ChicMe, who blatantly disregards all that I say. I have also filed a report with FTC. I have come to learn that ChicMe has a large following of customers who have experienced the same issues. They literally ignore all customer requests for cancellations or refunds, ship items regardless, etc essentially they bully and force customers into buying or keeping their products. I am writing to request that a manager/ supervisor look into the order that I initially placed 12/14/22. I give a summary of what happened below. I feel that I have been forced/ bullied into receiving your product, even though I specifically requested to cancel my order on many occasions. All correspondence that I have referenced can be viewed in my ChicMe account. Here is a summary of what transpired. I am still requesting a refund. I cannot use these items for the event they were purchased for because they took too long to process the reason I canceled to begin with. Will ChicMe please be a company of integrity and refund my money as I requested prior to completion of processing and before shipment? Summary: In a nutshell, this happened: 1) I ordered nearly $400 of clothes on 12/14/22 and paid first installment. 2) On 12/24 I realized ChicMe had not finished processing or shipping my order, therefore it would not be arriving in time for what I needed it for. Therefore, I asked that day that it be cancelled and a full refund issued (CANCELLATION #1 prior to shipping). I received a reply the same day saying that Christmas made processing the order slower due to being short supplied on items. They asked me to keep the order and that they would prioritize the shipment of what was in stock. I replied back same day, no, please just cancel for a refund (CANCELLATION #2 prior to shipping). On the same day, I was asked again to please keep the order and they would make it a priority although thats not what I asked for. I then explained again that I had ordered for an upcoming event and I saw no way it could all arrive in time. I stated again to cancel my order (CANCELLATION #3 prior to shipping) and not to worry, I would order from them again. I considered the order cancelled it should have been. 3)On 12/26/22 I was surprised to open a reply dated 12/25 that stated instead of canceling (as I had clearly requested 3 times) my order was handed over to logistics to continue processing! I was then informed there would be a 10% fee, if I canceled it. I HAD ALREADY CANCELLED IT 3 times at this point! I AGAIN said cancel it (CANCELLATION #4 prior to shipping). 4) On 12/28/22 I see where they wrote back on the 27th, saying that my order was shipped (even though I had CANCELLED it 4 TIMES!), they could not give me a shipping number, but not to worry, it should arrive in 10-13 days. I replied that this was unacceptable prior to shipping I had asked them to cancel it multiple times. I told them I would not be paying for it and to have a manager contact me. They ignored my request and did not even respond for a month!! Since I never received a reply, I had hoped it was because they were either refunding it internally OR because they were awaiting its arrival to proceed with the refund. I went out of the country on 1/8/23 the event for which I had initially ordered the clothes (nearly one month before). The items had still not arrived when I left. I had contacted Afterpay to let them know how everything that had transpired with ChicMe. I had asked Afterpay to help me cancel my order, receive reimbursement, and help me to get the order cancelled. I even had a payment pushed back in the hopes that it would all be resolved prior to the next payment date. I explained I was going out of country and didnt want my (excellent) credit damaged due to ChicMe, who I had decided at this point was a disreputable company. I did my utmost on my end to resolve this as best I could. 5) On 1/29/22 ONE MONTH AND A DAY since I had requested a manager contact me (but one never did) AND since my last response, I finally hear again from ChicMe. But it was only to give me a tracking number, no response to why they had continued processing it when asked that it be cancelled and why they shipped it after it was canceled. They did not acknowledge my request to have a manager contact me. 6) On 1/30/23 i recapped all that had transpired. Told them that upon return from my trip, the box was awaiting me. I again explained that I had cancelled my order prior to their shipping it. Again requested a manager to contact me. Again said that I no longer need the items, they arrived too late, as I knew they would because they had taken too long to process the order, which was why I had needed to cancel it to begin with. Again stated I needed a refund issued. 7) 1/31/23 I was pointlessly told that my order had been processing when it was requested to be cancelled THEN I was asked if I wanted a refund?!! I had been requesting a refund ALL ALONG!! 2/1/23 I told YES I wanted a refund and please send shipping label. 2/2/23 Im told that I had 14 days to request a refund and my refund window had expired. WHAT?! I had been requesting a refund since 12/24/22! I was then told to have a happy life! There were a few more conversations of pointless restatements. WILL YOU PLEASE HELP ME??! I greatly feel that I have been unjustly treated by your representative, Audrey, and ultimately by your company. After not being issued the cancellation or refund that I repeatedly requested, I was THEN told me I didnt request a refund within the allowed two week time frame! I ordered it on 12/14/22 and my initial request for refundat that only due to the fact that their processing was so delayed that I knew the shipment would not arrive in time was 12/24/22. THAT was within your two week time frame. I repeatedly stated not to send it, but to cancel, yer it was shipped, anyway and then I received no response for over a month! I was never referred to a manager, as requested. Then the box arrived while I was out of the country. I, yet again, contacted your company upon my return. But then I was told that I was too late to refund it (when I had been requesting a refund since it was in the processing mode in December?! Finally, I was instructed to have a good life? Its ludicrous! This is NOT the way to treat anyone, much less a customer.
Paulette
ChicMe blatantly ignored multiple requests to cancel and not ship. Now they refuse to refund. I asked AP to help me early on, but you did not.
Do NOIve since learned that ChicMe is notorious for bullying consumers into purchasing. Below is one of the countless correspondence I sent them. I have all of what Im stating in writing. I can provide more proof, if youd like. I also filed a formal complaint with FTC. I am writing to request that a manager/ supervisor look into the order that I initially placed 12/14/22. I give a summary of what happened below. I feel that I have been forced/ bullied into receiving your product, even though I specifically requested to cancel my order on many occasions. All correspondence that I have referenced can be viewed in my ChicMe account. Here is a summary of what transpired. I am still requesting a refund. I cannot use these items for the event they were purchased for because they took too long to process the reason I canceled to begin with. Will ChicMe please be a company of integrity and refund my money as I requested prior to completion of processing and before shipment? Summary: In a nutshell, this happened: 1) I ordered nearly $400 of clothes on 12/14/22 and paid first installment. 2) On 12/24 I realized ChicMe had not finished processing or shipping my order, therefore it would not be arriving in time for what I needed it for. Therefore, I asked that day that it be cancelled and a full refund issued (CANCELLATION #1 prior to shipping). I received a reply the same day saying that Christmas made processing the order slower due to being short supplied on items. They asked me to keep the order and that they would prioritize the shipment of what was in stock. I replied back same day, no, please just cancel for a refund (CANCELLATION #2 prior to shipping). On the same day, I was asked again to please keep the order and they would make it a priority although thats not what I asked for. I then explained again that I had ordered for an upcoming event and I saw no way it could all arrive in time. I stated again to cancel my order (CANCELLATION #3 prior to shipping) and not to worry, I would order from them again. I considered the order cancelled it should have been. 3)On 12/26/22 I was surprised to open a reply dated 12/25 that stated instead of canceling (as I had clearly requested 3 times) my order was handed over to logistics to continue processing! I was then informed there would be a 10% fee, if I canceled it. I HAD ALREADY CANCELLED IT 3 times at this point! I AGAIN said cancel it (CANCELLATION #4 prior to shipping). 4) On 12/28/22 I see where they wrote back on the 27th, saying that my order was shipped (even though I had CANCELLED it 4 TIMES!), they could not give me a shipping number, but not to worry, it should arrive in 10-13 days. I replied that this was unacceptable prior to shipping I had asked them to cancel it multiple times. I told them I would not be paying for it and to have a manager contact me. They ignored my request and did not even respond for a month!! Since I never received a reply, I had hoped it was because they were either refunding it internally OR because they were awaiting its arrival to proceed with the refund. I went out of the country on 1/8/23 the event for which I had initially ordered the clothes (nearly one month before). The items had still not arrived when I left. I had contacted Afterpay to let them know how everything that had transpired with ChicMe. I had asked Afterpay to help me cancel my order, receive reimbursement, and help me to get the order cancelled. I even had a payment pushed back in the hopes that it would all be resolved prior to the next payment date. I explained I was going out of country and didnt want my (excellent) credit damaged due to ChicMe, who I had decided at this point was a disreputable company. I did my utmost on my end to resolve this as best I could. 5) On 1/29/22 ONE MONTH AND A DAY since I had requested a manager contact me (but one never did) AND since my last response, I finally hear again from ChicMe. But it was only to give me a tracking number, no response to why they had continued processing it when asked that it be cancelled and why they shipped it after it was canceled. They did not acknowledge my request to have a manager contact me. 6) On 1/30/23 i recapped all that had transpired. Told them that upon return from my trip, the box was awaiting me. I again explained that I had cancelled my order prior to their shipping it. Again requested a manager to contact me. Again said that I no longer need the items, they arrived too late, as I knew they would because they had taken too long to process the order, which was why I had needed to cancel it to begin with. Again stated I needed a refund issued. 7) 1/31/23 I was pointlessly told that my order had been processing when it was requested to be cancelled THEN I was asked if I wanted a refund?!! I had been requesting a refund ALL ALONG!! 2/1/23 I told YES I wanted a refund and please send shipping label. 2/2/23 Im told that I had 14 days to request a refund and my refund window had expired. WHAT?! I had been requesting a refund since 12/24/22! I was then told to have a happy life! There were a few more conversations of pointless restatements. WILL YOU PLEASE HELP ME??! I greatly feel that I have been unjustly treated by your representative, Audrey, and ultimately by your company. After not being issued the cancellation or refund that I repeatedly requested, I was THEN told me I didnt request a refund within the allowed two week time frame! I ordered it on 12/14/22 and my initial request for refundat that only due to the fact that their processing was so delayed that I knew the shipment would not arrive in time was 12/24/22. THAT was within your two week time frame. I repeatedly stated not to send it, but to cancel, yer it was shipped, anyway and then I received no response for over a month! I was never referred to a manager, as requested. Then the box arrived while I was out of the country. I, yet again, contacted your company upon my return. But then I was told that I was too late to refund it (when I had been requesting a refund since it was in the processing mode in December?! Finally, I was instructed to have a good life? Its ludicrous! This is NOT the way to treat anyone, much less a customer. Thank you for helping me to get a speedy resolution and a refund. I have spent countless wasted time on this. Paulette Smoot
Nicole
Can't make payment
I wasn't able to make a payment on an order that had been refunded. I emailed Numerous times to get help with it before it was late. Once late they took away my credit limit and Afterpay plus card but still didn't help with the payment I couldn't make. Keep in mind I was able and was making payments for other orders that weren't even due yet. It was just that one. The order has since been refunded as it should've been weeks ago but still being denied Afterpay plus and my credit limit. I was a loyal customer for over 3 years. I always Paid on time and this is how I'm treated for something that was an error on their end.