Affirm Overview
Affirm has a 2.7-star rating, derived from feedback provided by 9500 customers. In the Financial Services category, it secures the 3th position out of 1724 companies.
Rating
Contact Information
Website
www.affirm.com
Phone
(855) 423-3729
650 California St., 12th Fl., San Francisco, California, 94108, United States
Affirm Reviews
Becky
Refund from booking.com
I booked hotel for 2 weeks. My contract was cancelled and affirm refused my amount for all but three days I was actually in hotel. No problems- hassle free
Sherry
Affirm will not cancel loan even though the purchase was cancelled the same day
Affirm says make your payments even if you have a refund coming. They are telling me the company that I made the purchase with, that I cancelled the same day, did not release my refund. The other company assures me they sent the refund to Affirm. I wish I had never used this loan. It is impossible to get someone to help
Karen
Need to see credit limit
I asked to see credit limit on my Affirm account and it directed me to application and it turned me down. I wanted to see my spending limit before I was declined!!!
Paula
Question on my account
My Amazon order was canceled Im still showing its in my account no one will help me I emailed you the cancellation notice from Amazon going to pay everything off fast and wont use affirm again
Cheryl
I have used a firm to purchase items twice and successfully pay them off. Recently I had a major surgery and they allowed me to break up my last 2 payments due to I was no longer working and off for r
Positive Review: I have used affirm to purchase items twice and successfully pay them off. Recently after my last purchase I had a major surgery and after paying on it after 9 months they allowed me to break up my last 2 payments into 4 due to I'm off recovering without pay & not hurt my credit history
Foster
I have tried
I have been trying to reopen my account to pay off my loans for a few weeks now. They said they would reopen my account 3 times and never did. It is like a freaking cat and mouse game. I dont have any freaking time for this. Just do what you say and I can pay off my freaking loans. The freaking game is over, and we need to be professional now. Reopen my freaking account, so I can change my freaking payment method for goodness sake. I have had it with Affirm, and after I pay everything off, I will not freaking use the app again!! Very annoying developers, the app needs to be fixed.
Michele
Someone opened a account and requested a loan and it wasn’t myself. i asked to delete this account. and they said they couldn’t
an account was opened in my name it wasnt me i asked to speak tl customer service manage. i know who it probably is. they are doing identity theft
Denise
My account with affirm
Had no idea what the issue could be, tried to help but was trainee, call got dropped upon transferring to alternate agent.
Anonim
I haven't received my package After ordering
The lamb or a package I ordered I have not received it yet, and Ive already paid the bill out for it. Please help me get some.
Rehana
Call Customer Service
I feel that you helped Moesdecor rip me off money. I have called, I have sent numerous emails in regards to you guys paying a company that does not exist and that says my item was dropped off weeks ago in Ohio. I reside in Massachusetts and you can clearly see that. I want a full refund ASAP or you will be reported. Thank you. Kindly attorney, Susan Krol.
Hexx
All I'm trying to do is update my phone number so That I can get a code sent to me I even shared my SS # which I never do And At end I get a message saying I ran out of time ?? How do ? You bunch meat
Im trying to pay for a cremation but I'm still alive and pissed off with Affirm because they want to send me a second code One to my email it went fine the second code they wanted to send it to a phone that got stolen and Obviously I had to buy a new one and I ran out of time give me a break !! So you have my one star in the majority of the services that you supposed to provide. so at the *** with you and I got to go elsewhere to get a payment for a cremation. Jeez I cannot believe thi *** while I'm still alive
Kyrsten
Have a question about a charge
I purchased wheelchair from Walmart and I don't know what walmart called affirm and they knew nothing. The wheelchair is shocking the person pushing me as well as me. That is dangerous. Tired getting help from Affirm since that is who I pay and got nothing.
Chelcee
This company has reported a fraudulent loan and reported on my credit report. I will be reporting to BBB.
Updated by user Jul 02, 2023
I have now had to send documentation to credit report companies, affirm reported 9 late payments and my credit score dropped 50 points. I refuse to pay the 200.00 because I did not get a loan for 200.00.
Original review Jun 02, 2023
The company has reported a fraudulent loan to my credit report!!! I contacted affirm and I was told to contact amazon because the account was an amazon charge. When I contacted amazon attached is the customer service letter. I have never obtained a loan for 200 dollars. I would pay cash if I had bought something for that amount. THis Is Fraud!
Christine
Fraudulent charges.
Updated by user Jun 10, 2023
Has not been resolved. Was forced to make payments to the account otherwise my credit would be impacted.
It already has been even when the charge was clearly in dispute and I did not pay the monthly payment.
My credit plummeted by 49 points. I stand by my allegations...
Original review May 10, 2023
I have used Affirm on several occasions. Have always paid my bill on time. Have been a loyal customer. I am also proactive about my credit rating and monitor it on a daily basis. That all changed in January of 2023 when I made several bookings thru one of their vendors "Price Line". The first was a reservation for two people to Las Vegas. A total package that included flight and hotel. I wanted to add an additional person including flight. Which would be a total of three people. I was not allowed to do that?? I made a new reservation to include three people. Price Line notified me that I had a duplicate booking an I went in to my account to cancel. Which indeed I did cancel along with a flight for two addition passengers. They cancelled everything other than the flight for the first reservation. Which meant that I had four seats for two people on the same flight and destination. How ridiculous is that. If I was simply able to amend the original booking to include the extra person this problem would not have happened. Price Line and Affirm had no problem cancelling those bookings but still refused to cancel and refund the flight on the original booking On the original booking I was only refunded the hotel portion of the trip...and the flight remained. It is still on my Affirm Account even though I have been in dispute with Affirm, Price Line and Spirt Airlines since early February. I have had so many non productive conversation submitting collaborating information that validate the trip was cancelled. The hotel thru Price Line and the flight thru Spirit Air. Now my credit is being affected by fraudulent in accurate charges for services that were indeed cancelled and not used. I will never use Affirm again, nor Price Line or Spirit Airlines. Granted $300 is not a lot of money. However I refuse to pay for services that were cancelled and never used. Customer service on all parties is just the worst. My credit took a hit to the -49. I am seeking legal counsel and will seek monetary damages for the time and effort that I have had to expend to get this resolved. I am equally offended by the fact that as "AFFIRM" is my lender . My interests should be foremost and paramount. It isn't! Abundantly clear that AFFIRM is all about servicing the vendors and couldn't care less even when substantial evidence is provided that charges are fraudulent. I have over 150 +++++ conversations with numerous Affirm customer service representatives. Every time it is a different person. Stupid! Have submitted documentation and have sided with Price Line. Even as I continue to dispute the charge, my credit rating has taken a hard hit for a charge that is in dispute with Price Line. I am not nor have I ever been delinquent on any of my accounts.
Anonim
Need to discuss my account
That I didnt open this account nor did I purchase a $500 gift card from target my accounts were hacked n the hacker took all my money from my checking n savings accounts Im sending photos to show proof of my accounts as well as a police report to that I have filed I certainly hope this can be settled ASAP thank you
David
How to send documents to affirm through email
Ordered wheels for auto ,said they would fit my car ,then when they arrived they would not fit correctly. Tried to work with extreme customs through emails also asked for phone conversion and never got one.after many tries and with no solutions I have no choice but to ask for refund.this all could have been avoided with a phone call or email from extreme customs to find a solution.
steven
I can’t get anything done on my account by them
Obviously, I had an account with them which I dont remember making 20 in 2020. They have a wrong birthday down for me which tells me I didnt do it. They said it was my fault. I said no its not. I gave him all my information to reset my birth date and they wont do anything they wont call me back management nothing they refuse to talk to me. They keep transferring me and I refuse to be on hold for the third time for over a half hour, I would not do business with these people if my life depended on it since they cant handle paperwork and they dont know whats going on you asked for a supervisor you never get one. I feel sorry for the people that have to answer the phones theyre pretty good, but they dont teach them or school. Im enough to know the company I gave them a rating of two.