Aetna Overview
Aetna has a 1.3-star rating, derived from feedback provided by 454 customers. In the Insurance category, it secures the 19th position out of 868 companies.
Rating
Contact Information
Website
www.aetna.com
Phone
(800) 872-3862
151 Farmington Avenue, Hartford, Connecticut, 06156, United States
Aetna Reviews
Anonim
This company has lousy service
Was needing to contact their representatives for some ongoing issues, their times were scheduled from 4am to 7pm for my zipcode, and I called at 4pm, and their service claimed to be past business hours. They've been scummy, violate rules, don't do what they're legally required to actions, and are a scam pretending to be an insurance company.
Anonim
Insurance Coverage
Hello i am new here, just wanted to know if my insurance will cover my pregnancy since i am now in 25 weeks and not expecting it, and also need to know how can i get my free breast pump? Thank you
Jerico
To make a payment
I changed the billing from monthly to quarterly. That way I will remember to make the payment . It is quick and easy because there is not a copay to your primary doctor. This is a nationwide known insurance so you are covered
Anonim
The worst billing and customer service I've ever encountered
I highly regret switching from BCBS to Aetna. There have been nothing but issues the entire time; the most recent of which is the most problematic. For starters, there is no way to reach their "Billing Department" directly by phone. Why would this be a problem you might ask? Aetna's payment website is inaccurately reporting my payment history on two different screens on the same website. On the homepage, it shows that my coverage is delinquent and behind two months - (which is false.). On the payment history page it's showing one payment missing. Neither is true and to prove it, beyond my bank statements that confirm successful payments each month to Aetna, I heard from the billing department by email (the only way they can be reached) at the beginning of this month who acknowledged the error on their end, said they'd tracked down the "missing payment" and that my account would be updated. Has it happened yet? No, as of today I had to cancel a doc's appt because they said they were receiving an error code that I was not insured. Aetna's customer service, on THREE different phone calls today all told me my coverage was still active and they just needed to reach billing to update my account and they'd call me back. THREE PROMISES, from THREE DIFFERENT REPS, and guess what, no returned phone call! Utterly ridiculous that a corporation of this magnitude has no way to reach billing by phone, escalate calls to a supervisor or responsibly hear back from them when your health is on the line and the error belongs to them. I DO NOT RECOMMEND Aetna.
Harmony
Still fighting to get Aetna to actually pay what they're supposed to, now they've deleted documents from their intennal portal
I've been working on appealing Aetna failing to cover a pre-authorized procedure (that I had to go through their full review process to get pre-approved for coverage), and then they just decided, after I had gotten the surgery... to not cover most of it. This left me with a $40k bill. I appealed through their process, and they said they'd fix it and... then they didn't. When I went back to the secure portal to get those messages for evidence, they had all been removed. Seriously, the level of scam that Aetna is just keeps going.
Anonim
Called numerous times. disconnected
i called numerous times with no satisfactory results. Had to repeat my name and problems numerous times
Amaru
Disconnected
called 10 times no response never spoke to same person disconnected told to call a number and it was medicare
Jessica
My extra benefits card
I need a new extra benefits card mine was stolen there was still 300.00$ on my card. Will that still be on my new card or no it's just lost
Harmony
They're stalling and taking forever... again.
So a few months ago I posted about Aetna not having actually paid my medical bills like they were supposed to after having to escalate all the way to external reviewers and have the reviewers declare Aetna was required to cover my medical expenses. They then covered... part of them, trying to make me pay for half (well above my out-of-pocket maximum). I called them up, and had a joint call between them and my health provider that emphasized that they were on the hook for all of it except for my max out of pocket. They're trying to put me on the hook for early forty thousand dollars! They said they'd have it covered by March 16th. I gave them till March 31st already, and when I called them up to check what's going on, they said, "Oh, the status is still pending"... like... wtf, my care provider is getting impatient and edging on sending $40k targeting me to collections, ruining MY credit and SAVINGS over THEIR unwillingness to do their CONTRACTUAL OBLIGATIONS. This is slimy beyond slimy.
Harmony
I had a medical procedure that was done. Had even jumped through all the legal hoops that said they had to pay. My expensive medical procedure was finally covered... until they decided it wasn't.
I had a 100k medical procedure that needed to be done. They tried to get out of it time and time again, until I got third party reviewers and government agencies involved that basically forced them to cover it. It finally looked like it was covered, but the next year, I see a sudden 39k bill from my old hospital (I had recently moved), and it was that old procedure they should have covered. Apparently they were trying to weasel out of paying again, and had somehow convinced the clinic to charge me for it instead of them to the tune of $39,000... WELL above my maximum out-of-pocket (which was about $6k as memory serves). Now, after a long legal battle to solve this exact issue, it looks like I'm going to have to do it all over again.
Evaleigh
To cancel a plan I did not sigh up for
My doctor is not a member and the agent I had advising me actually wanted me to Use another doctor name just to get me signed in.I already have coverage and Your agent was willing to have me commit Fraudplease remove me from this plan, I made that clear already.
Fuck
Account is messed up
Tired of getting the runaround trying to log into my own account to get my kids phones screw all of you
Anonim
I can't get my call answered.
I was on the phone holding for 2 hours. The guy that was trying to transfer me was very nice and came back every 5 minutes but couldn't help me. My cards were stolen I'm trying to cancel my account I can call back later. Seems there should be a separate number for existing members. You guys have always serviced me really really well and I wouldn't have complained now except you sent me this review.
Harmony
They have tried to get out of paying EVERY time.
Updated by user Mar 01, 2023
Just got word from my doctor's office that a previous procedure that was supposed to be considered resolved at this point, they somehow got the hosptial to move over $30k of the expenses to me (WELL over my maximum!)
Updated by user Aug 03, 2022
Finally got a third party reviewer in the process.It was a slam done. The third party reviewer (required to be available by law, but they were definitely slow on getting the documentation to the reviewer... took Aetna half a month to get the external reviewer the...
Updated by user Jul 31, 2022
My MIL also has Aetna. She was in a car accident as well as got lung cancer.Aetna has been solidly refusing to cover anything. This company is a scam, avoid it like the plague.
Updated by user Jul 22, 2022
Some of my more expensive medical bills, after their refusal (after 3 professionals all agreed that it was medically necessary), decided, based that a legally-required-to-be-covered procedure was "medically unnecessary", using "guidelines" from a state completely...
Original review Jul 22, 2022
Medication - "not using our prefered pharmacy (a bigoted pharmacy): refused Surgery required for me to breath - "it's cosmetic" My mother in law in the hospital with broken bones, ruptured liver, mostly bed ridden - "She is on the report as having gotten up once, she must be fine." "Never got" appeals (they were sent by certified mail, delivery was confirmed).
Anonim
I AM NEW TO AETNA AND VERY INTERESTED IN EVERYTHING I SEE GOING ON FOR OTHER CUSTOMERS.
I DON'T KNOW WHAT HAPPENED BUT FOUND THE CUSTOMER TO BE VERY DISTRAUGHT. I AM VERY WANTING TO GATHER REVIEWS FROM OTHER CUSTOMERS TO KNOW WHAT I CAN EXPECT FROM THE PERSONS RATING MY REVIEWS AND/OR COMPLAINTS. THANK YOU VERY MUCH, DONNA NEAL nealdonna50@***.com
George
Three seperate occassions I tried to get information. Never supplied request
Updated by user Apr 06, 2022
Still have not heard anything-I have given up
Original review Apr 06, 2022
tried through phone via customer service to find out who they dealt with in MD regarding C-PAP replacement items. Wanted to save someone $$ by not ordering a complete system just mask parts. Was told by both C/S Reps it would be sent to me. Never received anything by mail, or e-mail. Third time sent by e-mail to Aetna direct-never ever got a response. Try to be forthright and diligent by not spending excessively and what do you get? No response