Advanced Tech Support Overview
Advanced Tech Support has a 2.2-star rating, derived from feedback provided by 230 customers. In the Service Centers and Repairs category, it secures the 22th position out of 1094 companies.
Rating
Contact Information
Website
advancedtechsupport.com
Phone
(801) 523-6765
1541 Ocean Ave Suite 200, Santa Monica, California, 90401, United States
Advanced Tech Support Reviews
Johnpatrick
Wrong house sending item
In proof of delivery..show that's a wrong house sending..and sender never make a first call to customer in order to inform that's delivery item is on the way
Oliver
Pissed off
Lack of service, lack of response, long waits or no answer after asking for a call back. PLEASE CANCEL MY ACCOUNT AND CONFIRM THAT YOU HAVE GOTTEN THIS MESSAGE. IF NO CANCELLATION OR NO CONFIRMATION, THE NEXT STOP IS THE ATTORNEY GENERAL OF FLORIDA'S OFFICE, AND YOU DON'T WANT TO HEAR FROM THEM.
Anonim
UNABLE TO CONTACT YOU BY PHONE
I have been trying to contact ATS now for 3 days. The telephone just stops ringing after several rings. Please contact me to tell me how to contact you as I desperately need help with my PC
Anonim
Ats scam
I purchased ATS lifetime support for $250 and Panda anti virus for $199- lifetime updates 4 months ago. No contact until Friday 13 October The company ats called and said thatPanda was no longer working. They would replace with a new version and refund all of the money I had paid. I needed to open a website on my computer so they could do bank transfer directly into my account I am now very suspicious . I picked an old account with a zero balance. Despite saying they could nothave remote control they then showed me an adjustment to my balance that was displaying $3000. I questioned why they put so much in the account when the refund should have been $500. Ats replied that it was a mistake and could I now send them back $2000. Ats said I must use credit card. I replied no. They then said for me to buy 20 itunes cards at $100 each. I disconnected immediately. During this period I had my bank app open on my mobile and the actual balance never changed fom the zero amount. Later they called back and wanted to know why I had disconnected. I told them that at no stage were any funds transferred to my account and they were operating a scam . I told them I had reported ATS to my bank cyber fraud unit and my bank would contact the FBI to investigate.
Anonim
Incompetent staff
I contacted the Microsoft web page on 9/9/16 looking for a way to upgrade the drivers on my computer as it was booting up very slow. That web site directed me to Advanced Tech Support in Coral Gables, Florida. The person who answered the phone (Gus by name) did a diagnostic test on my desk PC and concluded that my PC needed a full system “tune up”. He told me that I had 158 unwanted programs on my hard drive. At that time my computer was fully operational, though slow to boot up. When I asked he told me that they are not affiliated with Microsoft but they do a lot of repair work for them. He also convinced me that their technicians could do the job $100 cheaper than Best Buys. The said their charge would be $269.99 and would take about 5 hours. He also recommended that I needed PANDA anti-virus protection even though I still had 3 months left on my subscription to NORTON 360. That would cost another $149.00. He said they would make use of the Driver upgrades that I purchased from PayPro. I agreed to those charges and allowed my PC to be turned over to their “superior” technical support person. That was the last time I was able to access my computer. They started working on it on 9/9/2016 and I fired them on 9/22/2016. Most of those days, such as: 9/9/16 2:30 pm to 9:30 pm 9/19/16 10:00 am to 12:40 am 9/21/16 1:20 pm to 11:00 pm 9/22/16 9:00 am to 12:15 pm I was sitting in front of my computer following their instructions, doing the work I was paying them to do. I know of at least eight (8) persons who worked on my computer, in cyber neverland, during those 13 days…….changing, changing and re-changing the computer codes. People named Darren, John, Kevin, Daniel, Chrystal, Mathew Odain and Kevoy. The conclusion was that when they upgraded the drivers on 9/9/16, the driver for the mouse and keyboard were deleted and my PC was not compatible with the new drivers purchased from SafeCart. Since I could not find the original Windows 7 disk, the only solution was to take the program off and install Windows Vista Ultimate with that program’s drivers. Once that was done all I would have to do is re-install all my programs, contacts, Yahoo Mail, Facebook, pictures, etc. A living *** for sure………..only after 13 days of repeated shutdowns and restarts, test runs, endless scans, etc. today I was informed the hard drive has failed. My computer (Dell XPS 360i) which cost me over $2,000 and which Gus assured me should last many more years because it had 4096 MB of memory, 800 MHZ speed, and a 2.83 GHz processor is now trash. I had to buy another computer today. Not only will I not pay them anything, I wish I could collect some money for my new computer and for the countless hours I spent doing their work at my house.
Anonim
Terrible tech. support never fixed the problem
I downloaded windows 10 and had screen freezing issues . ATS sign me up for all this work for 250.00 dollars and never fixed the problem which I had them try several times . I lost my Office I lost a bunch of files ended up with hackers assessing my computer and put on the Panda which was suppose to be better than my Norton it didn't protect my computer . My computer still had problems and I didn't get anyone with enough knowledge to fix it .
Sem
Advanced Tech Support - Panda Software Review from Hayden, Alabama
I dealt with advanced tech support and purchased the panda software. These guys worked diligently for over 40 hours plus on my laptop in the states and overseas directly with panda. I was involved with the entire process. My laptop was so messed up they could not install anti virus software, nor could I. They were extremely knowledgable and very helpful. They also refunded my $300 immediately. Yesterday, 01-12-2016, my computer just died. I cancelled my $19.98 monthly subscribtion with them today and they were understanding that since I didnt have a computer that I didnt need the 24 hour service. They promptly cancelled the monthly fee. I have had a 100% positive experience with Advanced Tech Support.
Anonim
Satisfied so far.... 3rd day customer
I was being held hostage after all my files were encrypted. The bandits wanted $700 to release the code to decrypt my files payable in Bit coins. I found this company who jumped in to block any further damage is the good news but the bad news is that I lost 10 years of my work. I like how I could watch them work on my computer and when things were not perfect they worked some more. Then I made the 3rd call and they worked some more. Great service and worth the investment. Just wish I had called them before the disaster.
Anonim
ADVANCE TECH DELETED ALL MY FILES OF SIX YEARS
July 21, 2015 The PresidentADVANCE TECH SUPPORT700 Banyan TrailBoca Raton, FL. 33431 I purchased a year’s service contract in the fall of 2014, $500. Most of the time, my problems were fixed virtually by your staff. June 2015: Over a period of three days, one after another technician at different levels were chosen to work out my problems. I received an online notice late Sunday night that my difficulties had been fixed and I could call and discuss this—the usual procedure. I went to my desktop—all icons/files no longer appeared—NOTHING! I went into My Documents—everything gone. I called Advance Tech, again given several levels of technicians. After several days I received a call to be told that the problem was with the actual mechanics of my hard drive, and that Advance Tech could not fix this. I had told the different layers of technicians that the female tech assigned had actually deleted everything, that it wasn’t a mechanical problem. But I was shown online a tech document that had absolutely no meaning. I called several recovery companies in NYC, selected one that was highly recommended, brought my PC to their office by taxi, paid a fee to start the recovery work, telling their team what Advance Tech had told me. One week later I was informed that here was no mechanical problem with the hard drive, that it was fine, that I was correct in that someone had totally deleted all my files: years of Excel tax information, documents, letters, billings – six years of work. I could use my PC! What a crime committed by Advance Tech! Lies, stupidity, carelessness, thievery. The technician told me he had never seen such misrepresentation to a customer. I am left with a void that will take me weeks—months—to fix. I paid Advance Tech for a year and will, of course, not work with you these remaining months. I seek a refund of at least $300 of the $500 I paid. Otherwise, it is a robbery, a crime, and it will not be left untouched. I bought a new PC as the unsuccessful recovery work proceeded--$600. I am 78 years old, work for pittance just to try to stay ahead, and your company has robbed me—this is the clearest description. Your response is expected, and to my satisfaction.
Armaan
News Alert! you didn't win ***
From a customer who realized this was scam before I lost any of my hard earned money. It's quite obvious that after reading all these posts for the last few weeks that the employees and management of ATS are clueless. So let me enlighten all of you that can't, write or speak correctly due to a severe lack of education. The court and judge ruled that ATS did, in fact, deceive it's customers. The court ruled in favor of the FTC and agree that a preliminary injunction should be granted but a limited one as the case PROCEEDS. For those of you who do not understand that, this means that all of the hundreds of millions of dollars that the company earned over the years has been earned by deceiving people. It's quite obvious that if your company did not deceive people at the start of every call that it would never have earned a dime. Your sales people would not have been earning thousands of dollars every month. The owners would not have made all the money they have. None of the income from selling tech support services, upgraded software etc would have been earned if it was not for the initial deceiving of the customer on the phone call explaining all the "problems" they had. Keep this in mind for a few moments. Quote from judges ruling - "With these principles in mind, and after carefully reviewing the pleadings, declarations, evidence, and testimony of witnesses, the Court concludes that Plaintiffs have established at least a likelihood of success on the merits against both the PC Cleaner Defendants and the ICE Defendants" This basically means that the FTC will likely succeed as the case proceeds. NOTE to ATS employees - The case is not over. In a nut shell, the judge has allowed ATS to reopen its doors while the case proceeds. The judge also ordered funds to be put aside for paying back customers for RESTITUTION. The judge was being kind so your company could function while it waits to be crushed in the future. I can assure you the FTC will proceed with attempting to obtain a judgement for restitution for all ill gotten gains which could amount to almost $200,000,000 dollars over the years. At the very least they will go after all of the profits the company earned over the years. There are countless companies the FTC sued that were allowed to reopen and then later received a nice present in the mail in the form of a hundred million dollar judgement and customer restitution bill. Take a look online and you will see for yourself. Further, the judge ordered that ATS CANNOT make false statements or mislead its customers in violation of the telemarketing sales acts going forward. They will monitor this from day one. So have fun going back to work next week when you can't lie to the customers on the phone and tell them they have all these viruses, system problems etc when in fact they don't. Your pay checks will go from $7000 per month to $70 per month! Oh, and bye the way, just remember the court and FTC investigators will be making secret calls again to monitor how well you guys are doing.... I suspect that your company will be open for another 6 months to a year. The FTC will win a huge judgement against ATS and force it to shut it's doors then. Even before that your company will most likely wither away and die when the owners realize they cant scam people any more and have to function as a legitimate tech support company unless they plan on being in contempt of court. Your staff will go from 1000 to 10 people sitting around waiting for calls to come in. Good luck dealing with all the charge backs and class action law suits. I'm sure there are plenty of lawyers chomping at the bit to take on this case.
Anonim
Disappointed & Disgusted, In my words.
"pffftttpleaseigotmine › Anonymous Dec 03 Tallahassee, Florida I got paid for snitching." “pffftttpleaseigotmine › Anonymous Dec 03 Tallahassee, Florida I got paid for snitching. I feel good and I'm good for the holiday's. Place had to go down was a scam. Poor people being conned into false need of tech support pfffttt. Just go out and find a legitimate job or is the only thing you know how to do is scam.” So what you are saying is that your worse then the people you reported. You knowingly put thousands of people out of work, got paid to do it, and feel good about it. As a technician my job was legit, what do you do for a living. Your statement of "Company was a scam and did not have but only 5 American techs rest were inexperienced from Philippines, jamaica, or india." is absolutely incorrect. India was fired a long time ago as they were causing problems, Furthermore we had over 150 US techs in Florida. You should check your facts and appreciate the hand that fed you. Some of the salespeople were *** not all of them. I knew some really nice people who also made sales for computers that were really messed up. Everywhere you work you will find ***. You have to realize that we helped people that had no other means of being helped. No local stores, no one cared, etc. Do not speak for everyone when you do not know what is really going on. There were a lot of technicians that actually cared about the issues and went to the ends of the earth to find a resolution. I am more disgusted to see the reactions of my coworkers then I am at the way the business was ran. No business is perfect and almost all companies screw someone over somewhere, unfortunately in this day and age it is impossible to get anywhere without it. Just means you have to be savvy and do not believe everything you're told. I spoke to customers who only paid $150 for support and $15 a month because they could haggle, then the next spent $350 and $20 a month for the same. That being said I saw PCMRI $150 for 1 lifetime one cx, next cx $400. Seriously you would pay $400 for a piece of software because you saw a page with a msrp, these are the "victims" spoken of. Furthermore anyone who did not get their issues resolved called in and got a refund no problem or got their issues resolved by a live tech. Since the FTC barged in and shut down ICE dba ATS we really have victims: Customers who cannot get support they have paid for and would otherwise have access to. Employees being treated like ***, called out, made to look like *** in a stereotypical manner. Employees having a horrible holidays; many losing their apartments, defaulting on loans, unable to eat. (The techs did not get paid well $13-$14 hr, many were living check to check) I have waited a while to post here sitting back and watching the flame war. To my Ex-Coworkers i am disappointed and disgusted at your behavior. To the Customers who really got harmed by the process at ATS, I truly apologize as a technician i took all the sessions that had seen 10+ technicians in hope to get you to a resolution but i obviously am one person, as i said before there were many other techs that also cared to resolve these same issues. To those who are mad because Regcurepro, paratologic whatever, or driverupdate messed up your computer, what were you thinking clicking that advertisement stating that you could speed up your pc for free. nothings free. I fixed many issues every day relating to these programs, thats one of the few things i disagreed with partnering with *** software. But you have to get customers somewhere, & if you do not sell them someone else will. To the callbacks I had scheduled for 5:00 and 5:30 pm EST November 10th Carol and Bart I apologize I never called but obviously there was no way for me to do so within the law, If ATS reopens I will be calling you back. I wrote this for people to see the perspective of an Employee who knows how to conduct himself. To those who read this whole rant, thank you for your time.
Anonim
Advanced tech support--Article on the FTC website
FTC Obtains Court Orders Temporarily Shutting Down Massive Tech Support Scams FTC, State of Florida Charge Companies Bilked $120 Million from Consumers for Bogus Software and Tech Support Service FOR RELEASE November 19, 2014 TAGS: deceptive/misleading conduct Technology Bureau of Consumer Protection Consumer Protection Advertising and Marketing Online Advertising and Marketing Telemarketing At the request of the Federal Trade Commission and the State of Florida, a federal court has temporarily shut down two massive telemarketing operations that conned tens of thousands of consumers out of more than $120 million by deceptively marketing computer software and tech support services. The orders also temporarily freeze the defendants’ assets and place the businesses under the control of a court-appointed receiver. According to complaints filed by the FTC, since at least 2012, the defendants have used software designed to trick consumers into thinking there are problems with their computers, then subjected those consumers to high-pressure deceptive sales pitches for tech support products and services to fix their non-existent computer problems. “These operations prey on consumers’ lack of technical knowledge with deceptive pitches and high-pressure tactics to sell useless software and services to the tune of millions of dollars,” said Jessica Rich, director of the FTC’s Bureau of Consumer Protection. “There’s no excuse for it, and we are pleased the court has taken steps to temporarily shut down these scams while our lawsuit proceeds.” These cases mark the third in a series of actions by the FTC against the operators of computer repair scams, including an enforcement sweep of cases in 2011 and an action brought by the FTC earlier this year against a New York-based scammer. In this latest action, the FTC and the State of Florida have filed two separate cases against companies who allegedly sold the bogus software and the deceptive telemarketing operators who allegedly sold needless tech support services: In the first case, the defendants selling software include PC Cleaner Inc.; Netcom3 Global Inc.; Netcom3 Inc., also doing business as Netcom3 Software Inc.; and Cashier Myricks, Jr. The telemarketing defendants include Inbound Call Experts LLC; Advanced Tech Supportco. LLC; PC Vitalware LLC; Super PC Support LLC; Robert D. Deignan, Paul M. Herdsman, and Justin M. Wright. In the second case, the defendants selling software include Boost Software Inc. and Amit Mehta, and the telemarketing defendants include Vast Tech Support LLC, also doing business as OMG Tech Help, OMG Total Protection, OMG Back Up, downloadsoftware.com, and softwaresupport.com; OMG Tech Help LLC; Success Capital LLC; Jon Paul Holdings LLC; Elliot Loewenstern; Jon-Paul Vasta; and Mark Donahue. According to the FTC’s complaints, each scam starts with computer software that purports to enhance the security or performance of consumers’ computers. Typically, consumers download a free trial version of software that runs a computer system scan. The defendants’ software scan always identifies numerous errors on consumers’ computers, regardless of whether the computer has any performance problems. The software then tells consumers that, in order to fix the identified errors, they will have to purchase the paid version of the software. In reality, the FTC alleges, the defendants pitching the software designed these highly deceptive scans to identify hundreds or even thousands of “errors” that have nothing to do with a computer’s performance or security. After consumers purchase the “full” version of the software at a cost of $29 to $49, the software directs them to call a toll-free number to “activate” the software. When consumers call the activation number, however, they are connected to telemarketers who try to sell computer repair services and computer software using deceptive scare tactics to deceive consumers into paying for unneeded computer support services. According to the FTC, the telemarketers tell consumers that, in order to activate the software they have just purchased, they must provide the telemarketers with remote access to their computers. The telemarketers then launch into a scripted sales pitch that includes showing consumers various screens on their computers, such as the Windows Event Viewer, and falsely claiming that these screens show signs that consumers’ computers have significant damage. After convincing consumers that their computers need immediate help, the telemarketers then pitch security software and tech support services that cost as much as $500. The two complaints allege that the defendants violated Section 5 of the FTC Act, the Telemarketing Sales Rule and the Florida Deceptive and Unfair Trade Practices Act. The Commission thanks the Palm Beach County Sheriff’s Department and the Delray Beach Police Department for their assistance in this matter. The Commission vote authorizing the staff to file each of the complaints was 5-0. The actions were both filed in the U.S. District Court for the Southern District of Florida. The court signed the temporary restraining orders on Nov. 12. 2014. NOTE: The Commission files a complaint when it has “reason to believe” that the law has been or is being violated and it appears to the Commission that a proceeding is in the public interest. The cases will be decided by the court. The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-87*-382-****). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources.
Anonim
Advanced Tech Support - Software Review from Woodstock, Georgia
To my knowledge they were shut down temporarily on Thursday, so you won't be able to reach them until further notice.. I hate to admit it but it wasn't all of sales and it wasn't all of the techs. Sales was told to read from a script and get the sale or they wouldn't have jobs. Techs had to fix said issues with both difficult and no difficult customers. Honestly some customers didn't know what a space bar was and that's not an exaggeration. The problem is ATS supported software like regcure pro, speedy PC pro, and other white branded software, and people thought we were the ones breaking the computers and not the software. Honestly, why anyone would trust a program to fix "70000" errors is beyond me. The unfortunate fact that these software's delete items they shouldn't and can break a computer led to the F on the BBB website and a lot of listings on ripoff report. Sure, some of the techs there are garbage and some of the sales group are ruthless and have their own issues, but nonetheless no one can argue that their rush for quantity over quality put the company where it is now. I feel for the vendor groups overseas who depended on ATS, the techs who depended on sales to do a good job, and the sales group who depended on the techs to do a good job so that everyone made money. if you don't see the big picture, you are as much to blame as who you are pointing the finger at. I was with the company for a long time as well as a tech, and when we grabbed more white branded software to support I knew that was the beginning of the end. Truth is, no one was doing a bait and switch when I was there, and most techs genuinely tried hard. Unfortunately, the customers were not fully informed that we were third party so we got a bad rap for what the terrible software did. I hope getting rid of American techs and customer service was worth picking up the phillipeans, India, and Jamaica to fill in for a cheaper price. Its not just ATS that was shut down in the last week either. good luck everyone, my heart goes out to your families. Get your resume ready, because the market will be flooded with salesmen, customer service agents, and remote desktop technicians. I do not work there any more and haven't for a while, but I'd imagine current customers will be given their money back if they are shut down for good. They will never refuse anyone a refund.
Anonim
Are they shut down
I previously didnt have any issue with Tech support. They fixed most of the issues I had. They deleted many unwanted files I couldn't get off. The techs were always courteous and helpful. Sometimes it was tricky to get through. But overall not too bad. I agree the sales team was full of BS. Today I tried to get in touch but there were no operators available. I called and it said the switch board was unavailable. Then I read here that swat closed them down. Is that true? I want to now make sure that I get my credit card adjustment.
Janeen
Uninformed members here posting info without supporting facts...
Just so you know, and because you are dumb enough to post this without actual facts...NOBODY was arrested, you have no idea what actually happened there, or what false information caused this temporary suspension of business, keyword there is temporary. On top of that, nobody has been scammed. Every computer that goes through ATS can use a tune up, protection, infection sweep or all of the above and legitimately need it. Before you post something for the world to see, get your facts straight. You may have some kind of grudge, but you wouldn't want someone to get on the internet and put your name out there in this way without the slightest proof, or even real method of obtaining facts. Think before you speak there bud. Signed, A Very Kind Guy
Anonim
GOOD NEWS FOR CUSTOMERS
Customers will be happy to hear that ATS was SHUT DOWN by the FCC today for reasons are of course undisclosed to employees with the exception of the main guys that where arrested today, could it be that FRAUD maybe one things for sure customers will stay $600 richer the only people that suffer are the lower poll guys like your techs with families that where all sent home due to this shut down. But guess what ATS you guys had it coming cant ROB people of their money and get away clean YOU BASTARDS HAD IT COMING! To the employees that lost there jobs you guys are better off boys/girls.