Acorn Stairlifts Overview
Acorn Stairlifts has a 1.9-star rating, derived from feedback provided by 55 customers. In the Equipment category, it secures the 56th position out of 656 companies.
Rating
Contact Information
Website
www.acornstairlifts.com
Phone
(888) 211-1245
7335 Lake Ellenor Drive, Orlando, Florida, 32809, United States
Acorn Stairlifts Reviews
Stephen
Stair is stuck at the bottom of the staircase blocking front door.
My stair is stuck at the bottom of the staircase and the front door wont open. I called and requested a service call for Monday. They said they would call me back. In the meantime they talked me into a service contract that I would now like to cancel. They ran my card but neglected to return my call and help me out.
Anonim
Bought an acorn lemon stair lift for my critically ill husband in 2015
Bought an acorn lemon stair lift for my critically ill husband in 2015. My husband passed away in 2016 and probably use the stair lift three or four times before it stopped working. Over the last several years I have had numerous repair representatives To my home. It has never worked for more than three or four runs at a time before I had to call again for service. Each time they came out they charge me several hundred dollars. Got the chair up and running (Never quite up to par) But functional. After a year they told me the chair was old! This is a barely used chair that cost me Thousands of dollars to install. I bought their so-called top-of-the-line chair that was able to be upgraded with its computers. Each time they came out they tried to sell me something else. I feel the whole acorn stair lift company is a complete disaster and fraud. Its disgraceful that they take Advantage of the sick and the elderly. Very very disappointed. Today they told me theyll sell me another service contract for just under a mere $800 and it will hold me for 12 months! Dont get caught up in their lies. This is a terrible product. When it works its great but sadly it never works
Anonim
Poor quality and lack of customer support.
Chair installed promptly. Circuit board failed within warranty. Support person came to house and replaced board. Wanted minimum of $450.00! Warranty? One year later board died again. $450.00 just for service person to come to house. (We had paid for extended warranty). Wanted $200.00 for batteries, $450.00 service charge and almost $1.000.00 for the circuit board! Don't buy Acorn chair or extended warranty package!
Anonim
Victimized by Acorn
My brother who has MS. Saved his money for an Acorn chairlift, 10k. The salesperson would help after the sale. The chair is less than a month old and it stop running. We were told that the technician will have to replace the battery and it will cost us an additional $250. Its brand new. They that the battery is not part of the warranty. How can that be when it came with the product. They are using it as an excuse so they can charge us $250 each tome it dies during a rolling blackout here in CA. Buyer beware this company will not care about you after they have your money. All they care about is making money off of you. This is criminal and should be reported.
Ron
Poor service
No service after the sale, waiting now 8months. Have called 3 times to no avail. Seven months now out of warranty. They promise & promise but NO SERVICE.
Vincent
Lift won't work and I can't get help.
The lift won't work I trie to get a service call; They said they would call back and after 4 hours they have not. Frustrating!!!! We bought because we are elderly(81 and 84) and sorely need the lift I now regret I chose Acorn.
Gary
No Response and when contacted ACORN wanted a $1 (one dollar) to be allowed to talk to someone
After several unreturned calls I finally was able to contact someone online, but they wanted me to pay $1 to be able to speak to a person!
Anonim
Broke
TRIED FOR 1 MONTH TO GET 600$ PREPAID SERVICE. THIS IS WORST. (AND ALLSTATE INSURANCE). IN BUSINESS. REDRESS WILL COME I PROMISE DVMCARAN AT 419-515-**** AND dmcaran@***.com
Anonim
Repair appointments
I had TWO appointments now and nobody showed up, no calls, nothing!! only need battery replacements. VERY poor customer service!!
maureen
Referral reward
No feedback from Co . I have been calling for 9 weeks. Customer No 410098. Friend had stairlift installed in June 2021. I have told her about my stairlift since it was installed.
Anonim
NO SHOW APPT.
Several weeks ago made appt. for service on my two Acorn lifts....Thurs., Oct. 14, 12 - 5. Rescheduled other appts, stayed home & NO ONE SHOWED UP & NO ONE CALLED!! 757-588-****. Have spent TWO days calling numerous Acorn numbers & only get busy tone, or classical music...been on hold 15+ minutes on each call. I AM NOT A HAPPY CUSTOMER!!! Meanwhile, both lifts are malfunctioning, I am 77 & just had knee replacement. Living in 3-story house is not easy & I SO depend on these lifts. My address is 301 Pinewell Drive, Norfolk, VA 23503. THIS IS WORST CUSTOMER SERVICE EVER!!!
DONALDANTHONY
BROKEN CONTRACT ACORN
Updated by user Oct 14, 2021
TAKING MY WIFE HOME BECAUSE HER TREATMENT FOR CANCER OF THE SPINE DOES NOT APPEAR TOBE WORKING AND SHE IS IN TERRIBLE PAIN. WILL HAVE TO CANCEL OUR TRAVEL PLANS FROM GUERNSEY TO LINCOLNSHIRE AND TRY TO RE-BOOK EVERYTHING. VERY DISAPPOINTING AND DISTRESSING FOR BOTH MY WIFE AND MYSELF.
Original review Oct 14, 2021
PURCHASED AND PAID IN FULL FOR NEW STAIRLIFT PROMISED FITTING ON TUESDAY 12 OCTOBER 2021 We have been away from home (LN10 6TG) and planned to journey home on FRIDAY 15 OCTOBER - but my Wife is dependant upon this stairlift. We have to cancel our planned return home - MORE THAN DISAPPOINTED.
Philip
Stairlift breakdown
I purchased two stairlifts from ACORN STAIRLIFTS on the 18/09/2020 one internal one Outdoor. I am having problems with the outdoor stairlift it will not charge the battery. have checked the fuse and the power socket cannot fine a problem. Customer No.120**** the lifts are still in warranty. And I have a Four year service contract.
Donald
5 weeks after installation it stopped working
Im 86 years old with major health problems. Ive had a chair lift for many years but had to replace my old one on 09/10/2021 so I went with an Acorn lift. The salesperson I dealt with had to call to find out how much it would cost me to have the old one removed, and it was $400. When the installer arrived, he told me he had never removed a lift that normally the VA removed &;;;;;;;;;;;;;; haul off old lifts. I had already loosened all the screws & bolt on the old lift and had to tell him how to remove the old lift. It took him 20 minutes to take it apart and place it out on my lawn. I could have done the same thing, but I had to carry it out to the road behind my home for my local trash pickup. I am a retired Marine and have called the VA and they had no idea what I was talking about & that they do not remove and haul off stairlifts. That was problem #1 with Acorn. Problem #2. 32 days after the new lift was installed (10/12/2021) the Acorn lift has stopped working. It shows E7- T700 Model Low battery, move the lift down and park on the nearest charging contact. The lift wont move up until the E7 code is cleared. The lift is at the bottom which should be the charging contact, the charging contacts should be at the very bottom and top. I have contacted Acorn about the problem and have been told someone would get back to me & that it sounds like the battery may need to be replaced. 32 days after installationthey have got to be kidding.
Laura
Breaking down, no service
Stairlift was purchased in June 2021, started to show problems in August, original technician scheduled appt was for 9/16, then on the 15, they called to say that he couldn't come until 10/9. They do not have enough technicians. They were happy to sell us the unit at around 10K- but fail to give good quality customer service when it comes to servicing the unit.