300 Bowl

DO NOT CONSIDER HAVING A PARTY HERE!

On May 21st, 2013, I reserved 6pm to 10pm for my anniversary party. I paid $500 on the verbal agreement that within "a few days" they would draw up a contact for my husband & me to sign w/ some specific things we had discussed. I called on Monday to cancel the party & to arrange a refund. I spoke with Shona who told me that I would have to talk to Rick & she would have him call me that afternoon. There was no call. Tuesday, my husband stopped by after work & was then informed that my "deposit" was nonrefundable. When he got home & told me about it, I called. This time Shona told me that I needed to talk to Rick. I called Rick, on his personal cell phone, & was told that he had too much going on with his daughter & just couldn't deal with this right now. So, I called back to the alley & Shona told me that I could talk to Ginger. I waited on hold, only for Shona to come back & tell me that "Ginger will not be dealing with this." She told me that Lois would be there after 5pm & would "call me back to work this out." No call. Called again this morning. Bradley answered & put me on hold until Lois could get on the phone. Lois told me that my deposit was not refundable. Further more, she told me that she was aware that I had been calling "too often" & that every time we were there, there seemed to be a problem. That part is true. Since May, EVERY SINGLE TIME we have gone to their establishment they have had equipment failure.